Customer Service Event Coordinator
Resume:
H O HH L L Y H A Y E S
C O N T A C T
***************@*****.***
Scottsdale, Arizona
ARIZONA STATE UNIVERSITY
B.S. in Communication & Special
Event Management
Dean’s List: 2019 - 2023
GPA: 3.7
E D U C A T I O N
S K I L L S
Verbal & Written Communication
Contract Management
Customer Service
Event Coordination
Effective Communication
Relationship-Builder
Adaptable
Conflict Resolution
P R O F I L E S U MMARY
I am seeking a career in special event management or hospitality/customer service where I can leverage my 6+ years of experience in the hospitality industry. Recognized as a hardworking and dependable professional, I bring strong skills in communication, organization, customer service, and relationship- building to ensure seamless guest and client experiences. Passionate about creating memorable events and delivering exceptional service in fast-paced environments.
WORK E X P E R I E N C E
Arizona Biltmore Resort JUNE 2024 - MAY 2025
Event Coordinator
June 2019 - June 2024
Arizona Biltmore Golf Club
Beverage Cart Attendant
Mandy Marie Events
Wedding Event Coordinator (Part-Time)
Coordinated weddings and social events at a high-demand luxury resort, serving as primary liaison between clients and hotel operations. Drafted and executed client event contracts, tailoring clauses and terms to each event’s unique needs.
Prepared cost breakdowns, payment schedules, and deadlines to ensure smooth execution and accurate billing. Ensured this information was transparent in the contract
Managed inquiries, converted leads into signed contracts, and supported hotel revenue growth while maintaining client satisfaction. Oversaw event timelines and deliverables, ensuring all departments met contract deadlines for flawless execution.
Delivered exceptional customer service to guests during golf reservations, enhancing overall guest satisfaction.
Consistently exceeded weekly sales quota of $10,000 by upselling premium products and services.
Handled sales of food, alcohol, and related services while ensuring compliance with safety standards.
Managed inventory
Engaged with the community to build interest and loyalty for the Golf Club Coordinate logistics such as catering, transportation, accommodations, and equipment rentals.
Assist with event setup, including décor, signage, and audiovisual arrangements, ensuring venues are prepared to specifications. Liaise with clients and vendors to understand requirements, preferences, and ensure all expectations are met
Oct 2023 - Present
Times Square Neighborhood Italian Restaurant
Hostess June 2016 - May 2019
E X T R A WORK
Nanny for a 12 & 13 year old
Pick-Up, Drop-Off, After-School Activities,
Household Duties, Pet Care
Contact this candidate