Service Specialist General Manager
Resume:
Maranda Leitsch
Clarksville, TN *****
*********@*****.***
Work Experience
Supervisor
Bath and Body Works - Clarksville, TN
July 2022 to Present
• Had a team of 15 employees
• Supervised sales
• Monitored financial statements
• Reported to general manager
• Served as Supervisor for 1 year
• Opened and closed store
• Trained, developed, and supervised employees
• Maintained ongoing relationships with clients
• Handled payments
• Performed official money count every day
Head Cashier
Lowe's Home Improvement - Hopkinsville, KY
March 2021 to Present
• Perform opening and closing procedures
• Monitor cash drawer amounts
• Manage store coverage of registers
• Oversee store supply use
• Respond to customer inquiries, issues, and complaints
• Provide excellent support for customer experiences
• Manage and oversee all checkout functions and merchandise returns
• Other duties as assigned by supervisors
GSL2
Flying J Travel Center - Oak Grove, KY
November 2020 to March 2021
• Provide guest fast, friendly, and clean service
• Manage day to day operations in absence of GM
• Perform End of Day procedures
• Able to problem solve to the best of your ability while still being able to multi task.
• Ensuring that customer expectations are met
• Conducting meetings with subordinate employees
Team Leader/Supervisor
Sams Club - Clarksville, TN
August 2019 to November 2020
• Create an inspiring team environment with an open communication culture
• Oversee day-to-day operation
• Listen to team members' feedback and resolve any issues or conflicts
• Discover training needs and provide coaching
• Motivate team members
Sams Club
Sam's Club - Clarksville, TN
July 2018 to August 2019
Team member
Store Manager
Rite Aid
September 2011 to May 2018
Managed and individual store while meeting store retailed budgeted sales, margin, labor, expenses, and overall P&L monthly results to ensure operating EBITDA and income are achieved Ensured via the Staffworks/work force management that labor is scheduled to meet customer service needs and complete operating activities and ensure the same standards of operations are enforced in the pharmacy department
Interviewed, hired, trained, directed, reward, and discipline associates; appraise associates performance; and resolve complaints
Ensured all deliverers and shipments are properly unloaded, logged, and processed in a timely manner in conjunction with the IM2
Education
DIPLOMA
CLARKSVILLE HIGH SCHOOL
June 1996
Skills
• GOAL ORIENTED (10+ years)
• Customer Service (10+ years)
• Typing (4 years)
• Pharmacy (3 years)
• Inventory (10+ years)
• Cash Handling (10+ years)
• Word (5 years)
• Profit & Loss (8 years)
• Recruiting (4 years)
• Store Management Experience (8 years)
• Retail management
• Ability and willingness to move with a purpose and a strong sense of urgency
• Goal oriented accuracy, and attention to detail
• Ability to organize and prioritize a variety of tasks and projects
• Motivated self-started with a desire and passion to learn
• Ability to work with strict time frames and deadlines
• Solve for customer concerns utilizing feedback
• Proven ability to increase customer retention
• Store Management Experience
• Team Management
• Time management
• Customer service
• Management
• Interviewing
• Merchandising
• Pricing
• Sales
• Sales Management
• Supervising Experience
• Leadership
Assessments
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed March 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
General manager (hospitality) — Proficient
March 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Management & leadership skills: Impact & influence — Expert January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Expert
Numerical reasoning skills — Completed
April 2019
Quickly and accurately perform basic mathematical operations, recognize numerical sequences, and interpret graphs.
Full results: Completed
Verbal communication — Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Administrative assistant/receptionist — Proficient September 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Filing & organization — Proficient
September 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Front desk agent (hotel) — Proficient
October 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Data entry: Accuracy — Proficient
April 2021
Entering data quickly and accurately
Full results: Proficient
Retail customer service — Familiar
August 2021
Comprehending and responding to retail customer needs Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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