Senior Consultant Business Process
Resume:
Steve Tong
************@*****.***
Overview
Started manager/implementation consultant career 17 years ago working with the Accela (civic application) and Tyler (EnerGov – Accela competitor). Provided support for scoping, delivery, and execution of multi-million-dollar Software. Project for City, County, State and Federal Government Agencies. Performed business process analysis, system analysis configuration implementation, scrum, basic scripting, reports specs, Accela citizen access (ACA), User acceptance testing, end user training, admin training, core training, project management, project consultant, go-live, and post go live.
Manager the Implementation consultants for Kings Canyon Technology Inc (KCT). KCT were the original Accela beta partner program and I was one of the three owners of KCT.
Strong reputation within the government permitting and licensing domain for successful delivery.
Developed permits online for Cities, Counties, States, and the Federal Government online permitting system offers an easy, convenient way to submit permit applications for development projects, pay fees, download permits, schedule inspections, mobile apps.
Deployed Accela project simulation training to San Bernadino County Department heads (35 people). Pre enactment demonstration of Accela Implementation Methodology, demo engagement activities, both Accela and County’s, during all six stages of Accela’s methodology, in chronological and/or iterative order, from kickoff to go-live
Owned and operated a Chinese restaurant before transition into the Accela technology field.
Lieutenant Firefighter for the Central Valley area fire department.
Created over 1000 test cases for County of San Diego
EXPERIENCE
Department of Treasury, Washington, DC June 2021 - August 2025
Full Stack Software Engineer
Utilize Accela Civic Platform for Department of Treasury within their Alcohol and Tobacco Tax and trade Bureau to regulated Beverage Alcohol, Industrial (Non-beverage Alcohol, Tobacco, and Firearms and Ammunition Excise Tax.
Provided daily permits online support, helpdesk support for the other TTB programs and a co-host for daily scrum call.
City Hayward, CA March 2020 – July 2021
Senior Consultant
Utilize EnerGov (Accela Competitor) for the city of Hayward online permitting system offers an easy, convenient way to submit permit applications for development projects, pay fees, download permits, schedule inspections.
Collaborated with client on business assess and define, configuration implementation, user acceptance testing, share service support, GIS setup, and citizen access setup.
La County Business License, CA March 2020 – July 2021
Senior Consultant
Utilize EnerGov (Accela Competitor) for the county Business License.
Collaborated with client on business assess and define, configuration implementation, user acceptance testing, share service support, and tax remittance.
Department of Treasury, Washington, DC August 2019 – March 2020
Senior Consultant
Utilize Accela Civic Platform within the Alcohol and Tobacco Tax and Trade Bureau within their Tobacco Industry: Special Occupation Tax (SOT) program for Industrial Members to file their annual SOT tax.
Collaborated sessions with SOT subject matter experts (SME). Developed, tested and deployed program.
National Oceanic and Atmospheric Admin (NOAA), Tampa, FL December 2019 – March 2020
Senior Consultant
Utilize Accela Civic Platform to track hurricanes in the East Coast of United States.
Collaborated with agency needs, developed and deployed demo.
Anne Arundel County, Maryland, MD August 2019 – March 2020
Project manager/Senior Consultant
Utilize Accela Civic Platform within the Development Division in the office of Planning and Zoning project in the county.
Collaborated with Anne Arundel County SMEs and counter staff with their business process and configuration implementation.
Pasco County, Pasco County, FL August 2018 – March 2019
Senior Consultant
Utilize Accela Civic Platform for building permits
Collaborated with county staffs, Business Process Analysis, Configuration Implementation, Scrum, basic scripting, Accela Citizen Access, user acceptance testing, end user training, admin and user training, go live, and post go-live.
Jefferson County, Jefferson County Alabama, AL August 2018 – December 2019
Senior Consultant
Utilize Accela Civic Platform to process Jefferson County Building permits.
Collaborated with county, Business Process Analysis, Configuration Implementation, Scrum, basic scripting, Accela Citizen Access, user acceptance testing, end user training, admin and user training, go live, and post go-live.
Suffolk County, Suffolk County, NY August 2018 – January 2019
Trainer
Utilize Accela Civic Platform for the county building permits
Collaborated with county staff, Configuration Implementation, admin training, and certification Accela Bronze certificate to county administrators.
Bureau of Cannabis Control, State of California, CA March 2018 – August 2018
Post go live development.
Utilize Accela Civic Platform for Bureau of Cannabis Control for Licensing, harvest and sales for the cannabis industry.
Collaborated with state employees, government officials and researchers. Business process analysis, configuration implementation, defects, basic scripting and Accela Citizen access.
CalTREES, State of California, CA August 2017 – August 2018
Senior Consultant
Utilize Accela Civic Platform for Department of Forestry to track every tree that is harvest and track every watershed.
Collaborated with state forestry, CalFire. Business process analysis, configuration implementation, defects, basic scripting, reports spec, and Accela Citizen access.
San Bernardino County, San Bernadino, CA August 2016 – August 2017
Direct hire by the County as their Consultant
Provided Internal oversight for San Bernardino County Accela Project for San Bernardino County.
Collaborated with Accela consultant on business process and the design of the Accela system.
Colorado Dept of Public Health and Environment IMP, Denver, CO June 2016 – August 2016
Senior Consultant
Utilize Accela Civic Application for Environmental Health for Colorado Dept. of Public Health.
Collaborated with Environmental Health staff, using and create Accela Best Practice Template for State Environment Department (1st Accela consultant to implement the template). Business process analysis, configuration implementation admin, and technical training.
City of Santa Clarita, Santa Clarita, CA August 2015 – March 2016
Senior Consultant
Utilize Accela Civic Application for the city of Santa Clarita building permits
Collaborated with city SMEs with their business process and configuration Implementation.
State of New Mexico, Santa Fee, NM January 2015 – October 2016
Project Manager/Senior Consultant
Utilize Accela Civic Application for the statewide building permits
Collaborated with state officials, Business Process Analysis, Configuration Implementation, Scrum, basic scripting, Accela Citizen Access, user acceptance testing, end user training, admin and user training, go live, and post go-live.
City of Lancaster, Lancaster, CA October 2015 – January 2016
Senior Consultant
Utilize Accela Civic Platform for city business Licensing.
Collaborated with city staffs to Implement Accela Licensing using Best Practice Template
San Bernardino County, San Bernardino, CA September 2015 – December 2015
Project Manager/Senior Consultant
Utilize Accela Civic Platform for the county Building permits
Collaborated with client to develop San Bernardino County internal business process
Accela Project Simulation training to San Bernardino County Department heads (35 people) Pre-enactment Demonstration of Accela Implementation Methodology, demo engagement activities, both Accela’s and County’s, during all six stages of Accela’s methodology, in chronological and/or iterative order – from kickoff to go-live
SKILLS AND QUALIFICATIONS
Operating Systems
Windows, Window Server, Jira, SharePoint, Confluence, MS Teams, Trackit, ServiceNow, Skype, Slack.
Products, Applications, Services, Other Tools
MS Office, EnerGov, Accela, AWS Technical Essentials
Accela
Bronze Certified Implementation Specialists
Accela Tools (6.9, 7.3, 8.0, 8.0.3, 9.X, 20.X, 22.X, 23.X)
Pre-enactment Demonstration of Accela Implementation Methodology, demo engagement activities, both Accela’s and County’s, during all six stages of Accela’s methodology, in chronological and/or iterative order – from kickoff to go-live
EDUCATION
Associate of Science Degree in Accounting – Herald Business College, Fresno, California 1996 – 1997
General Education – Fresno State University, Fresno, California 1989 – 1991
General Education – Reedley College, Reedley, California, 1991 - 1993
REFERENCES
Larry Cooper – GovPath (Accela partner)
Fresno, California; 559-***-**** ***********@*****.***
Jason Jackson/Kings River Solution Inc. – Owner of Kings River Solution Inc (Accela Partner).
Kingsburg, CA 93631; 559-***-**** *********@*******.***
Jeff Dolezal - Agilis Technology Consulting
Cell: 954-***-****; ********@********.***
Eric Toller - Accela Inc
Cell: 503-***-****; *******@******.***
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