Customer Service Account Management

Adonnis Prophet

Lawrenceville, *****, GA, 678-***-****,

*********@*****.***

SUMMARY

Dynamic Credit and Collections Analyst with over 10 years of experience in customer service, account management, and collections. Proven track record in processing daily transactions, managing client inquiries, and maintaining accurate financial records. Successfully generated reports and streamlined processes to enhance efficiency, leading to improved customer satisfaction. Committed to delivering results and fostering strong client relationships to drive financial success. WORK EXPERIENCE

08/2023 – Present

Retirement Analyst I, Cox Communications

Sandy Springs

• Reviewed pension benefit commencement packages to ensure compliance and accuracy.

• Managed inbound and outbound calls related to pension inquiries.

• Acted as the primary point of contact for employee inquiries regarding benefits, delivering clear and accurate information.

• Processed daily communications including emails, mail, and pension connect cases.

• Facilitated electronic funds transfers, tax queries, and address changes.

• Volunteered with my team to support community initiatives.

• Administered death processing in accordance with organizational protocols.

• Leveraged strong expertise in conducting benefits audits and enhancing processes.

03/2022 – 08/2023

Account Management, Special Projects Group

Suwanee

• Generated detailed reports and maintained updated data in CRM systems.

• Served as the main point of contact for a portfolio of clients, cultivating strong relationships while driving client satisfaction and revenue growth.

• Processed invoices for client orders effectively.

• Managed shipment notifications through timely email communications.

• Created shipping work orders for the warehouse team to facilitate order fulfillment.

• Issued accurate invoices for client transactions.

• Calculated shipment details for the accounting department to ensure proper record-keeping.

• Communicated proactively with customers about their orders to enhance delivery service.

04/2019 – 03/2022

Order Entry/Account Manager, Nichiha

Johns Creek

• Captured and processed customer orders via SAP received through email and fax communications.

• Sent order confirmations to clients and the sales department to ensure alignment.

• Supported customer service initiatives as needed to enhance client interactions.

• Tracked the status of orders diligently, from placement through delivery, including managing returns.

• Ensured customer satisfaction by delivering orders accurately and on time while overseeing post-sale experiences.

05/2016 – 11/2018

Administrative Assistant, Hera Lighting USA

Norcross

• Coordinated meetings and provided leadership support to senior management and the company president.

• Assisted in the organization of sales orders and shipment notifications to streamline operations.

• Delivered essential clerical and organizational support to ensure the office operated smoothly.

• Provided sales support to both inside and outside sales representatives by managing invoices and documentation.

• Executed office management duties, including answering phones, filing, mailing, and managing Microsoft Excel projects, invoices, payments, and the monthly budget.

10/2013 – 05/2016

Bank Researcher, Assurant

Duluth

• Updated client information utilizing CRM software for accuracy.

• Facilitated business communications between banking institutions, customers, and insurance companies.

• Conducted thorough research to provide relevant information on insurance policies.

• Supported the research staff as a lead trainer, ensuring team development and productivity.

• Led colleagues and maintained status reports on key metrics.

• Collaborated with various companies and external vendors to obtain necessary documentation and updates relating to status changes. 08/2006 – 06/2013

Pensions Consultant / Fund Recovery, MetLife Insurance Company Alpharetta

• Managed system updates and information in platforms including EDS, VRPS, G- Pay, and Lexis Nexis.

• Delivered exceptional customer service and managed key client relationships effectively.

• Oversaw account management in customer collections and assisted in retrieving payments.

• Supported staff development through training initiatives focusing on product knowledge and team building.

EDUCATION

08/1989 – 05/1992

Princeton High School

High School Diploma

Cincinnati, Ohio

SKILLS

SAP

IFS

EDI

ERP

Salesforce

Sage

MS Office Suite

Word

Excel

PowerPoint

Outlook

Data-Entry

Customer Service

Account Management

Warehouse Management

Team Player

Relationship Management

Genesys AI

Cloud

Contact this candidate