Customer Service Representative

Kaye B. Leet

**** ***** ****** « Titusville, FL 32780 « ******@****.*** ¢ (H) 321-***-**** « (C) 321-***-****

Attributes

Fifteen years’ experience in account management, strong customer service and sales skills within the.op

efatitins of multi-billion dollar

companies. Strong closing skills with the ability to cultivate and penetrate new territory bringing in new accounts and growing

existing accounts through building special relationships with customers. Strong organizational skills, tim

management, multi-tasking

and attention to detail. Meet and exceed individual/company goals and projections with strong analytical abilities.

Working knowledge of the following computer systems;

PRISM « US Verify * LexisNexis Kenexa * JobStack

Computer Skills

MS Word « Excel * PowerPoint « Outlook « Internet

Professional Experience

People Ready, Cocoa, FL 2005 — Present

Customer Service Representative

Recruitment & Sales:

> Work with customers to identify staffing needs and requirements,

Application process — Answer phones and schedule interviews, Insure candidates completed the online application,

completion of all on boarding documents, and verify forms of identification.

Interview prospective candidates to determine their skills, experience, knowledge, and personality for variety of open

positions.

Responsible for maintaining accurate candidate information in PRISM, US Verify,

checks. Created and implemented a check list to insure all proper steps were compl

»

and entered information for backgronnd

ete.

Worked with candidates to problem solve technical issues r

>

>

>

> egarding testing and onboarding software.

» Proven ability to generate new business from direct sales, cold calls and networking.

> Built lasting relationships with all new and old customers to generate new business through word of mouth

Employee Relations:

> Work with customer to identify and solve employee performance issues.

» Counseled associates on various topics includin

ig job performance, attendance, attitude, behavior and other employee

related matters

» Work with Branch Manager regarding disciplinary actions and processes ensuring they are fair and consistent.

> Provide feedback on issues and possible PIP solutions (Perfo:

}

rmance Improvement Plans) for employees that are not meeting

expectations. sf

» Kept open communication with Branch personnel to ensure suitable conclusions are met pertaining to customer needs are

being fulfilled.

Safety: -

>

Conduct safety training, and other safety materials to ensure the site is in compliance with OSHA regulations,

» Conduct monthly safety meetings in order to provide the branch with a consistent training program.

» Record OSHA recordable and maintain posting requirements.

> Work with employees to continue to focus on safety and addressing safe practices

> Perform all phases of Worker’s Comp

Additional Employment History

2004 — 2005

ACCB Associated Credit & Collections Bureau, Rockledge, FL

Account Representative / Medical collections for local hospitals and health clinics

2003 — 2004 Cingular Wireless, Merritt Island, FL

Sales Consultant / Direct sales of wireless phones and features

2001 — 2003 PCNA Communications Corp., Deland, FL

Sales Representative / Generated new

1998 — 2001

business in an advertising environment.

CAN Commercial Insurance, Maitland, FL

Account Service Representative / Processed insurance policies and claims to include; GL,

P&C, Auto and WC

1996 — 1998 Ikon Office Solutions, Inc., Orlando, FL

Account Manager & Sales / Retention

to collections on accounts

1993 — 1996 News Journal, (Pe3nnySaver Shopper), Volusia County, FL

Advertising Sales Consultant / Generate:

collections

of existing accounts, while canvassing for new accounts in addition

d new business from direct sales as well as servicing and

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