Customer Service Sales Associate
Resume:
PROFILE
CASSIDY MOSLEY
Dynamic and customer-focused professional with extensive experience at TJX Companies, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in money handling and product restocking, consistently recognized for building lasting customer relationships and maintaining a positive shopping environment.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities. Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service.
Ready to use and develop communication and organizational skills in Desired Position role.
CONTACT
****************@*****.***
1015 Donna Drive, Elgin SC
EDUCATION
Highschool Diploma
August 2022- May 2025
South Carolina Connections
Academy
SKILLS
• Customer service
• Customer assistance
• Work ethic and integrity
• Patience and empathy
• Time management skills
• Cleaning and sanitizing
• Team collaboration
• Money handling
• Problem solving
• Effective communication
• visual merchandising
• Sales Techniques
WORK EXPERIENCE
HOST/FOOD RUNNER
RIDGEWAY, SC, THE RETREAT/ AUG 2023 TO APR 2024
• HANDLED HIGH-PRESSURE SITUATIONS WITH COMPOSURE, EFFECTIVELY MANAGING LARGE PARTIES OR UNEXPECTED EVENTS DURING BUSY SHIFTS.
• ANSWERED CUSTOMER QUESTIONS ABOUT HOURS, SEATING, AND MENU INFORMATION.
• TOOK RESERVATIONS AND TO-GO ORDERS BY PHONE, ANSWERED CUSTOMER QUESTIONS, AND INFORMED OF ACCURATE WAIT TIMES.
• ENHANCED CUSTOMER SATISFACTION BY PROMPTLY
GREETING AND SEATING GUESTS UPON ARRIVAL.
• SUPPORTED SERVERS, FOOD RUNNERS, AND BUSSERS WITH KEEPING DINING AREA READY FOR EVERY GUEST.
• CONTRIBUTED TO TEAM SUCCESS THROUGH EFFECTIVE COMMUNICATION AND COOPERATION WITH COWORKERS AND MANAGEMENT.
CASHIER/ SALES ASSOCIATE
COLUMBIA. SC. TIX COMPANIES/ OCT 2024 TO MAR 2025
• GREETED CUSTOMERS ENTERING STORE AND RESPONDED PROMPTLY TO CUSTOMER NEEDS
• WORKED FLEXIBLE SCHEDULE AND EXTRA SHIFTS - O MEET
BUSINESS NEEDS.
• OPERATED CASH REGISTER FOR CASH, CHECK, AND
CREDIT CARD TRANSACTIONS WITH EXCELLENT ACCURACY
LEVELS
• BUILT RELATIONSHIPS WITH CUSTOMERS TO ENCOURAGE
REPEAT BUSINESS.
• HELPED CUSTOMERS COMPLETE PURCHASES, LOCATE ITEMS, AND JOIN REWARD PROGRAMS.
• RESTOCKED AND ORGANIZED MERCHANDISE IN FRONT
LANES
• ASSISTED CUSTOMERS WITH RETURNS, REFUNDS AND RESOLVING TRANSACTION ISSUES.
• STOCKED, TAGGED AND DISPLAYED MERCHANDISE AS REQUIRED.
• ASSISTED CUSTOMERS WITH INOUIRIES AND PROVIDED
EXCEPTIONAL SERVICE, RESULTING IN POSITIVE FEEDBACK FROM SHOPPERS.
• RESOLVED CUSTOMER COMPLAINTS PROFESSIONALLY, LEADING TO IMPROVED CUSTOMER RELATIONS AND LOYALTY SALES ASSOCIATE
COLUMBIA, SC AMERICAN EAGLE/ MAY 2025 TO CURRENT
• ASSISTED CUSTOMERS IN PRODUCT SELECTION AND PROVIDED EXCELLENT SERVICE.
• MAINTAINED KNOWLEDGE OF CURRENT PROMOTIONS AND MERCHANDISE FEATURES.
• ORGANIZED MERCHANDISE DISPLAYS TO ENHANCE STORE PRESENTATION AND ACCESSIBILITY.
• COLLABORATED WITH TEAM MEMBERS TO ACHIEVE SALES GOALS AND IMPROVE OPERATIONS
• PROCESSED CUSTOMER TRANSACTIONS EFFICIENTLY
USING POINT-OF-SALE SYSTEMS
• PARTICIPATED IN TRAINING SESSIONS TO ENHANCE PRODUCT KNOWLEDGE AND SALES TECHNIQUES.
• GREETED CUSTOMERS AND PROVIDED EXCEPTIONAL CUSTOMER SERVICE
• PERFORMED CASHIER DUTIES SUCH AS ACCEPTING PAYMENTS, ISSUING RECEIPTS AND COUNTING MONEY BACK CHANGE.
• HELPED CUSTOMERS FIND SPECIFIC PRODUCTS, ANSWERED QUESTIONS, AND OFFERED PRODUCT ADVICE.
Contact this candidate