Project Management Team Leader
Resume:
Angela Merkle
Learning & Development Program + Project
Manager Team Leader Instructional
Design
*********@*****.***
https://www.linkedin.com/in/angelamerkle
Drums, Pennsylvania
Learning and performance expert with demonstrated experience delivering impactful learning solutions. Expertise developing training programs increasing engagement and efficiency. Thrive when cultivating high performing teams and meeting established KPIs. Ready to bring innovative strategies enhancing performance and achieving exceptional results.
Work Experience
Director, Knowledge Delivery Aug 2022 - Jan 2025
Claims and Litigation Management Alliance Malvern, PA Spearheaded all aspects of learning strategy, ideation, development, and delivery of learning programs, including live events, webinars, and on demand offerings, meeting the educational training needs of the claims and litigation management profession.
● Built and developed team of 5 new professionals through leadership experience, coaching and employee development building a strong collaborative team focused on customer relationship management, experience, and satisfaction.
● Coordinated team development through process documentation creating a learning platform focusing on quality and accuracy, continuous improvements and prioritizing customer-facing experiences.
● Championed several new initiatives, including a redesign project for a designation program with engaging stakeholder management, consolidating learning program by 33%.
● Established and met KPIs and SMART goals for team including benchmarking customer satisfaction, including NPS scores and content adoption metrics, to continuously optimize learning impact.
● Articulated user experience needs for new digital program development for self-directed learning product by collaborating effectively with instructional design team, leveraging AI emerging technologies for speed to market product launch.
● Distilled learning surveys for data-driven corrective actions and enhancement to content and program driving programming and talent management learning strategies.
● Introduced new project management tool supporting project lifecycle including tasks, milestones, blockers, and debrief; required for process management, mitigation planning, and resource allocation ensuring quality programs are delivered to schedule and on budget, while maintaining positive internal and customer relationships.
● Concentrated on operational excellence by leveraging interpersonal skills and team building skills to develop team and individual goal setting action plans supporting team performance management. Manager, Program Operations Jan 2021 - Aug 2022
Project Management Institute Newtown Square, PA
Collaborated and led Authorized Training Partner (ATP) Program working closely with various stakeholders to develop, maintain and report on the operational efficiency, including the preparation of materials related to onboarding, sales enablement, marketing, operational excellence and performance reporting.
● Transformed transactional Customer Care representatives into a dedicated Support team, fostering strong relationships doubling the approved partners through client relationship management best practices.
● Utilized sales experience, strategic thinking, and deep understanding of products and services to devise innovative approaches to enhance B2B channel performance, exceeding annual goals by threefold.
● Exercised excellent leadership skills by managing team of 9 personnel including support staff, specialists, product owner and administration, specifically through change management and leadership uncertainty.
● Achieved a 92% retention rate for new partners in the first renewal cycle by leveraging analytics and process improvements to enhance stakeholder experience and service quality.
● Developed and delivered executive-level dashboards by visualizing people analytics and performance tracking, highlighting sales growth trends, certification progress, and key partner metrics for strategic decision-making.
Program Administrator Aug 2020 - Jan 2021
Project Management Institute Newtown Square PA
Led business administration of the training partner program and the launch of new agile program offering. Assisted in client management, risk mitigation, and financial management as a trusted critical thinker for the business unit.
● Delivered comprehensive product launch support of agile project management methodologies learning program.
● Managed business operations, delivered presentations of status reports, solved problems and regional inquiries, supported account managers, and collaborated with cross functional stakeholder teams.
● Collaborated effectively with vendor partners to develop a customer-centric learning platform interface, conducted quarterly business reviews, and leveraged negotiation skills during annual contract negotiations, ensured partners met deadlines and KPIs per the service level agreements (SLA).
● Provided data analytics identifying target markets for localized focus while auditing outstanding backlog.
● Established and completed fast paced onboarding becoming the program operations subject matter expert
(SME) delivering advanced analytics for the team and partners within four months.
● Reinforced project lifecycle success by creating detail-oriented project plans for consistent, highly organized daily progress monitoring and productivity across multimillion dollar projects, ensuring alignment with project goals.
Manager, Training Programs Nov 2011 - May 2020
Knoll East Greenville, PA
Designed content strategy for program development for global sales force, dealer sales and designer network under annual budget year after year. Coordinated teamwork of 20 SMEs to deliver sales and technical sessions including live, virtual, and on-demand learning modules.
● Innovated corporate training program design and development for comprehensive global sales training, managing budgets and ensuring alignment with organizational objectives and growth strategies.
● Spearheaded design and implementation of onboarding program incorporating micro learning techniques and peer coaching significantly increased training efficiency and new hire readiness; curriculum design adopted by Human Resources for scalable deployment throughout the organization.
● Partnered with senior marketing, sales, and communications leadership teams on the design and delivery of multiple high impact training experiences, presentation skills and product knowledge, driving 15% business growth.
● Constructed creative training materials and eLearning training modules translating technical writing, marketing materials, research collateral and best practices using instructional technology integrating multimedia (images, videos, animations) increasing learning completion and shortening the learning curve.
● Articulated technical requirements for corporate learning management system (LMS) to support manufacturing, field sales organization, customer service, and human resources for corporate compliance.
● Demonstrated superior verbal and written communication skills by creating and delivering customized, high impact training sessions and comprehensive instructional documentation for three digital transformations, effectively training 3,000+ associates from operations to sales teams. Core Skills
Strategic Thinking, Program Management, Project Management, Business Strategy, Instructional Design, Cross- functional Team Leadership, Organizational Development, Talent Management, Employee Learning & Development, Training Delivery, Experiential Learning, People Development, Business Acumen, Business Analytics, Data Analysis, Team Leadership, Emotional Intelligence, Problem Solving, Content Creation Education
Penn State University Pre-Medicine/Pre-Medical Studies; completed 88 course credits Certificates
Certified Professional in Talent Development The ATD Certification Institute Wicked Problem Solving Practitioner Project Management Institute Disciplined Agile Scrum Mater Project Management Institute
Contact this candidate