Customer Service Team Leader

MUSA MFENE

Johannesburg, Gauteng, South Africa

***********@*****.***

South African Citizen

PROFESSIONAL SUMMARY

Motivated Logistics student with hands on experience from the FNB App Academy, where I worked with HTML, CSS, JavaScript, and basic data tools. Certified in Google AI Essentials andMicrosoftAdministrativeAssistance.A fast learner and strong communicator with leadership experience in training junior sales reps. Actively seeking an entry level or internship role in data or logistics to growandcontribute. EDUCATION

Higher Certificate in Logistics and Supply Chain Management Rosebank College – Currently Enrolled (2025)

National Senior Certificate (Matric)

Sir Pierre Van Ryneveld High School – 2021

CERTIFICATIONS

Google AI Essentials – 2025

Career Essentials in Administrative Assistance (Microsoft & LinkedIn Learning) – 2025 Practical Software & Web Development (FNB App Academy, ITVarsity) – 2025 WORK EXPERIENCE

Sales Team Leader & Client Support Representative

The Unlimited Group (GroDirect) — Nov 2022 to Jun 2024

- Promoted to Team Leader in 2023; trained and managed a team of 10+ junior sales reps

- Oversaw team performance, coaching, and weekly sales goal achievement

- Sold financial products while handling customer service queries

- Maintained accurate performance records and strong client relationships Cashier & Front of House Staff

Nando’s South Africa — Jan 2022 to Aug 2022

- Delivered high-level customer service in a busy restaurant setting

- Managed transactions and supported team coordination

- Ensured smooth customer flow and billing accuracy SKILLS

Technical Skills:

- HTML, CSS, JavaScript

- Python (Introductory)

- Microsoft Excel, Google Sheets & Docs

- GitHub, API Integration

- Firebase (Basic), Google AI Tools, ChatGPT

Soft Skills:

- Effective Communication

- Leadership & Team Coaching

- Problem Solving

- Time Management

- Adaptability

- Self-Motivation & Continuous Learning

LANGUAGES

English (Fluent)

isiZulu (Fluent)

Afrikaans (Basic)

REFERENCES

Available upon request

Contact this candidate