Customer Service Representative

LaKesha W.J. Miller

Athens, Texas

903-***-**** *************@*****.***

LaKesha W.J. Miller

Athens, Texas

*************@*****.*** 903-***-****

August 2, 2025

Dear Hiring Manager,

I am writing to express my interest in the Work-from-Home Customer Service Representative position. With a strong foundation in administrative support, communication, and problem-solving, I bring a warm and professional presence to every customer interaction. I am confident that my skills and dedication to service excellence would make me a valuable addition to your team.

Over the years, I have developed a reputation for being dependable, adaptable, and highly organized. My experience includes managing inbound and outbound communications, assisting customers with inquiries and concerns, and maintaining accurate records. I’m also tech-savvy and comfortable navigating multiple systems at once — all while maintaining a courteous and empathetic tone.

What sets me apart is my ability to connect with people. I genuinely enjoy helping others and take pride in making their day just a little easier. I understand the importance of patience, active listening, and a calm demeanor — especially in a remote environment where trust is built through voice and words alone.

I am enthusiastic about the opportunity to support your customers from the comfort of my home office and look forward to contributing positively to your team. Thank you for considering my application. I am available at your convenience for an interview and can be reached by phone or email.

Warm regards,

LaKesha W.J. Miller

LaKesha W.J. Miller

Athens, Texas

903-***-**** *************@*****.***

OBJECTIVE

To obtain a Work-from-Home Customer Service Representative position where I can utilize my strong communication skills, empathy, and dedication to providing excellent support.

EDUCATION

East Texas Baptist University – Graduated

Trinity Valley Community College – Attended

Athens Senior High School – Graduated 1989

SKILLS

• Excellent verbal and written communication

• Strong organizational skills and attention to detail

• Ability to multi-task and manage time effectively

• Proficient in computer systems and software

• Compassionate and empathetic approach to customer support

• Self-motivated and reliable in remote work environments

Experienced and compassionate professional with over 15 years in customer service, childcare, and administrative support roles. Strong background in client-facing positions, with proven ability to manage complex tasks, resolve customer concerns, and support diverse teams. Recognized for reliability, adaptability, and a warm, personable communication style. Seeking a remote Customer Service

Representative position to continue delivering quality service with integrity and care.

Professional Experience

Customer Service Representative & Escalation Specialist

Maximus for Health & Human Services Commission - 2009-2011

*Responded to general inquiries and assisted clients with health and human services

*Promoted to the Specialized Escalation Unit to manage complex and high-priority cases

*Maintained excellent call resolution and customer satisfaction rates

Front Office Receptionist / Clerk

Ag Services - 2009-2011

*Processed orders, handled in-person and phone-based customer service

*Managed front desk operations and order fulfillment with accuracy

*Supported logistics for loading operations

Customer Service Representative

Capgemini for TXU Energy - 2007-2009

*Handled high-volume inbound calls, including outage-related service issues

*Delivered efficient resolutions with a strong focus on client satisfaction

*Worked within a fast-paced call center environment

Receptionist / Driver / Financial Coordinator

Oakwood Place Assisted Living (Daniels Properties) - 1995-2007

*Greeted residents and visitors, scheduled appointments, and maintained records

*Provided safe transportation for residents

*Managed financial records and assisted with billing processes

Vice President

Spray Tans (Daniels Properties) - 1995-2007

*Oversaw business operations and strategic development

*Trained staff and maintained quality control standards

*Handled customer relations and service management

Manager & Trainer

Super Tans (Daniels Properties) - 1995-2007

*Managed daily operations, scheduling, and employee training

*Ensured consistent customer service and operational efficiency

Customer Service Representative to Manager

Broadway Video (Daniels Properties) - 1995-2007

*Began as a CSR, promoted to Manager due to outstanding performance

*Led team operations, inventory, and staff development

*Ensured a welcoming customer experience in a fast-paced environment

Substitute Teacher

Methodist Children's Center - 1992-1995

*Filled in across classrooms and maintained lesson continuity

*Adapted quickly to different age groups and developmental needs

Daycare Teacher / Aide / Driver (Paid Internship)

Trinity Valley Community College Childcare Center - 1992-1995

*Supervised children, led activities, and supported lead teachers

*Administered student proficiency testing and recorded progress

*Transported children safely to school and events

Front Counter Clerk

Kentucky Fried Chicken - 1991

*Took and delivered customer orders with efficiency and a smile

*Provided high-quality service in a busy food-service setting

Education

East Texas Baptist University - Marshall, TX

Graduated April 2019

Certificate in Ministry (2-year program)

GPA: 3.8

Trinity Valley Community College - Athens, TX

1992-1995

Completed 70 credit hours toward an Associate of Arts with an emphasis in Early Childhood Education

9 credit hours remaining to graduate

Athens Senior High School - Athens, TX

Graduated 1989

High School Diploma

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