Program Manager Project

Scarlett Land

Project / Program Manager

**************@*****.*** • 303-***-****

LinkedIn • Westminster, CO, 80031, US

Summary

Results-driven professional with substantial experience leading cross-functional teams to deliver IT projects on time, within budget, and to client satisfaction. Proven record of success overseeing project scopes, timelines, budgets, resources, and deployment while maintaining quality standards. Expertise in LAN implementations from circuit installation to software integrations; including network infrastructure, configuration, scheduling, installation, and testing. Strong communication (written & oral), leadership, interpersonal, attention to detail, process flow analysis and problem-solving skills.

Areas of Expertise

Project Planning & Execution

Network Implementation

ERP Implementation &

Software Integrations

Vendor Management

Desktop Installations

Data Analysis

Project Governance & Control

Site Management & Inspection

Virtual and Hardware

Equipment Configuration

Infrastructure Implementation

Relationship Building

Risk Assessment & Mitigation

Client Satisfaction & Retention

Problems & Issues Resolution

Procurement Management

Datacenter Migrations

Technical Proficiencies

Microsoft O365 tools: Teams, Word, Excel, PowerPoint, Outlook, Project Official Salesforce and ServiceNow training

Career Experience

Builders Warehouse

IT Project Manager Feb 2025 – Sept 2025

Managed complex, high-impact organizational projects through the entire project lifecycle and according to project management standards and best practices. Ensures projects are completed within established scope, schedule and budget utilizing cross-functional communication and collaboration, requirements definition and delivery, financial analysis, risk management planning, budget management and change control.

• Resolves high level conflicts by making broad decisions or negotiating with affected stakeholders. Defines and directs activities of project teams to enable appropriate subject matter expertise and project resource requirements.

• Utilizes excellent written and verbal skills to communicate on-going status updates and feedback to team members, stakeholders and senior management team. Develops reports based on project metrics for stakeholders, organizational leaders, and others as needed.

• Manages vendor relationships related to the definition project requirements, ongoing implementation efforts, and escalations necessary to deliver successful projects.

• Helps build organizational competence and teamwork to support and deliver strategic projects, products, and services. Works with business leaders to define, prioritize, communicate, and achieve strategic projects tied to organizational goals. Aligns all project work with membership needs, organizational strategic areas of focus, and credit union core competencies.

AdventHealth June 2023 – Feb 2024

Program Manager

Assessed program strengths and identified areas for improvement via an evaluation method. Led and organized a multi-skilled team, enabling efficient delivery of overall tasks. Developed prompt communication to resolve project issues and drive sound decision making on services in collaboration with key stakeholders. Maintained accurate and on-time reporting of program status throughout life cycle. Analyzed and mitigated the impact of program risks.

● Responsible for implementing 200+ software applications that did not integrate with AdventHealth’s Epic ERP. Worked with local providers and vendors for overall AdventHealth needs.

● Coordinated with network teams, regarding virtual servers and physical hardware configuration, including software requirements with AdventHealth domain logins and internet compatibility.

● Assisted with Epic ERP cutover from Centura’s network to AdventHealth’s.

● Ensured successful execution of program deliverables by designing a budget and operating plan.

● Achieved projects, customer satisfaction, safety, quality, and team member performance goals. FIS, Remote Jan 2016 – May 2022

Project Manager II

Devised and oversaw all aspects of infrastructure technical projects from initiation through delivery. Managed project initiation activities, including contractual obligations, client needs assessment, and contacts’ oversight. Established and executed project plans, scope, schedules, and budgets. Delivered expert-level technical direction to project team, assigning and monitoring overall responsibilities. Tracked vendor/subcontractor deliverables as well as managed tasks integration. Met operational protocols by selecting, developing, and assessing personnel. Determined and eliminated gaps in project management coordination through appropriate recommendation and corrective action plans.

● Spearheaded 5-10 projects from simultaneously within time, budget, and quality standards while building strong working relationships between technical and non-technical teams, client, and vendor/subcontractor organizations, working with global teams.

● Aligned infrastructure installations to brick-and-mortar bank locations with servers, switches, routers, circuits, desktops, and peripheral equipment to operational standards for new locations and/or infrastructure refresh projects.

● Executed SDWAN, WAN and LAN internet access solutions.

● Datacenter migrations to FIS cloud solution, including email, PST files and SharePoint data.

● Cybersecurity implementations to FDIC and OCC regulatory standards including MFA, email encryption, data access control, threat detection, antivirus, and firewall hardening.

● Managed core banking (ERPs) cutovers from one to another i.e. Fiserv to Jack Henry.

● Directly oversaw employee’s assignments and schedules. FIS, Remote Jan 2015 – Jan 2016

Service Delivery Manager

● Observe customer trends and usage in order to develop and drive process improvements.

● Build excellent service relationships to improve customer satisfaction.

● Monitor activity of accounts provide valuable reporting back to the customer on their specific stats in monthly and or quarterly meetings.

● Proactively address customer service issue and provide constant communication until issue is resolved.

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