Customer Service Call Center

Pamela M. Fleming

**** **** *****, ****, ** ***** 762-***-**** ************@*****.***

Summary

Highly motivated and dependable individual in search of consistent employment with opportunities for advancement in the field of customer service.

Education

Associates Degree Snead State Community College

•Major: Office Administration

•Anticipated Graduation Date - 2020

Skills & Abilities

Leadership

•Vice President of FBLA

•Head Server

•Shop Lead (open/close)

Experience

Shaw Industries call center 1 year call center experience 2018

Took inbound calls, customers orders in a timely matter and with the best possible customer service.

Quality Sorter/-January 2020-July 2020

Quality Inspector/ July 2020- present

I inspect parts, seats, do rework, sort bins, check for defects, make sure labels are correct in a very fast paced environment.

I sorted through parts for defects, did repairs, and made sure the quantities and labels were correct.

Shop Lead/Keyholder February 2019-December 2019

I open and close a busy Vape Shop in Boaz, Al. I handle all incoming calls, I suggestive sell, I boost sales through posting regularly on our Web page. I place orders for product, and e-juice. I clean display cases and keep them stocked with the most up to date items. I handle all purchases and transactions through ShopKeep, our POS system. I keep track of inventory. I maintain the cleanliness of the shop.

Caterer/Delivery Driver The Oakwood Cafe January 2018 – February 2019

•Provide top notch customer service

•Merchandise, clean, and maintain store

•Anticipate customers’ needs

•Deliver food in a timely and efficient manner

Assembler TS Tech of ALabama January 2009 – September 2011

•Inspect all parts before assembling.Assemble seats for Honda Odyssey Vans

•Build seats with extreme attention to detail and quality

•Maintain cycle times to ensure maximum production

•Operate torque gun and multiple power tools

•Adhere to all company safety policies

Server Park Place Restaurant May 2003 – July 2007

•Take food and drink orders

•Supervise, instruct, and train new associates

•Multitasking through various duties

•Light cleaning duties

•Provide an excellent customer service experience

References

References Available upon request

Contact this candidate