Customer Service Payroll Manager
Resume:
Paris Morton
Payroll Administration
Houston, TX
*********@*****.***
SKILLS ADP, Ceridian, Excel, Great Plains, Payroll, Ultipro, Kronos TECHNICAL EXPERTISE Microsoft Office Suite (including Outlook), Explorer, Lotus 1-2-3, PrimePay Payroll Software System, ADP Various Systems, Ceridian, Great Plains, E-Time, Reportsmith, Kronos, Vista Payroll system, Oracle, Lawson, AWD; advanced skills: Excel, Word, and PowerPoint, Ultipro, Munis
Payroll/Customer Service
Education
GRAND CANYON UNIVERSITY -Pursuing Degree
STAFFING PLUS - Valley Forge, PA
December 2016 to June 2017
• Edited/entered timesheets data into Bond • Batched out, balanced, and verified entered timesheets for co-workers • Sorted/filed and distributed matched invoices with entered timesheets as payroll documentation for invoice payment • Scanned and renamed invoices into payroll/invoice folder • Emailed account representative for assignment • Sealed, sorted, and mailed invoices • Performed other tasks assigned by Payroll Manager or staff Customer Service/Sales Representative DirecTV Campaign- San Angelo TX 04-201*-**-**** • Answer incoming calls existing customers. • Trouble shoot any issues • Issue credits • Create and/or submit escalations • Replace equipment • Upsell products offered on account • Customer retention • Offer callbacks for resolution or potential sales • Make the call a great experience.
Payroll Administrator/Tax Analyst
SolomonEdwards Group - Philadelphia, PA
February 2017 to May 2017
• Batched out, balanced, and verified entered maintained for co-workers • Entered schedules into Ultipro for new hires • Verified and obtained approval for timesheets by management • Performed other tasks assigned by Payroll Manager or staff • Create and maintain filing system for Payroll/Benefits • Tax Reconciliation project for Management • Reconciliation of Payroll & General Ledger
Payroll Technician
SCHOOL DISTRICT OF LANCASTER - Lancaster, PA
June 2011 to March 2016
• Processed new hires set-up and/or edit direct deposit, addresses, and deductions • Ensured payroll was completed accurately and timely • Terminated and calculated final checks for employees • Set up and maintained severance payment according to agreements • Created, edited, and entered data into payroll spreadsheets each pay period • Performed administrative management of CSIU website EPay for employees• Reviewed/verified payroll adjustments with supervisor, to ensure accuracy • Assisted Accounts Payable with coding, terms, entry, and posting of invoices • Processed accounts payable, including maintaining records of amounts owed • Verified invoices, computed discounts, coded expenses, and prepared vouchers for payment • Posted payments to miscellaneous accounts receivable
Payroll Technician
ADP
November 2010 to December 2011
• Gathered and documented business requirements for conversion needs from JDE to ADP Pay force • Identified test scenarios and scope, documented expected results, and participated in testing cycles • Conducted user acceptance testing and validated parallel payroll result • Created/updated spreadsheets for Tie-Out Comparison and Blank Comparison spreadsheets for all companies (including calculation formulas used by everyone) • Kept a daily task log for completed and uncompleted assignments for all payroll companies • Prioritized assignments and kept track of who completed each assignment • Trained other temps • Entered payroll data into spreadsheets for appropriate companies • Kept temps informed of any changes or updates in trends and procedures • Entered/compared the JDE payroll information to the ADP Pay force payroll information; reconciled and analyzed the data to determine issue/possible resolution and make appropriate team aware • Completed changes/updates in ADP Pay force as assigned by Payroll Manager, such as tax/benefit/w4• Interacted with Data Analysts/Payroll/consultants via email or phone to make aware of benefit and payroll issues and provide feedback as to possible causes • Audited payroll, released payroll files, and printed checks and advices for union, non-union, exempt and non-exempt, and Canadian payrolls
Payroll Customer Service Rep
AQUA AMERICA - Valley Forge, PA
April 2011 to May 2011
• Ensured payrolls were processed timely and accurately • Edited/entered exempt timesheets data into Lawson each pay period and balanced union, non-union exempt, and non-exempt payrolls • Edited and entered work orders data into Lawson each pay period and balanced payroll • Completed Excel projects as requested by management and special projects as assigned • Sorted/filed and distributed payroll documentation • Sealed, sorted, mailed, and distributed checks weekly • Input and balanced grand totals of companies into tax spreadsheets for reconciliation • Completed paid time off project assigned • Analyzed and updated company paid time off data to ensure all employees were properly calculated
Lead Payroll Analyst/Payroll Specialist
HARSCO CORP - Hershey, PA
February 2011 to March 2011
Payroll Administrator
PSC INFO GROUP - Devon, PA
December 2009 to April 2010
• Maintained all payroll general ledger accounts by entering information for Accounting department to reconcile against their reports • Processed employee payroll, paid taxes, made deposits for withholdings, transmitted direct deposits, prepared employer's quarterly tax return, and coordinated with departments to ensure proper payments • Processed garnishments, tax liens, bankruptcies, and child support, annual W-2 reporting, cash advances, and duplicate checks and performed duties in absence of the supervisor • Assisted in the operation and management of the company's payroll system by recommending payroll process improvements • Coordinated/prepared Payroll year-end work papers for external auditors, prepared year-end journal entries, adjusting entries and accruals, prepared financial reports and statements, coordinated payroll audit activities with internal and external auditors • Completed Paid Time off Project assigned • Analyzed and updated company Paid Time off data to ensure all employees were properly calculated
Payroll Coordinator/Account Representative (Contract-to-Hire)
SMART LLC - Devon, PA
January 2009 to October 2009
• Processed new hire set-up and/or edited direct deposit, addresses, and deductions • Ensured payroll was completed accurately and timely • Terminated and calculated final checks for employees • Set up and maintained severance payment according to agreements • Created, edited, and entered data into payroll spreadsheets each pay period • Performed administrative management of ADP website IPay for employees • Reviewed/verified payroll adjustments with supervisor to ensure accurate • Assisted Accounts Payable with coding, terms, entry, and posting of invoices • Processed accounts payable, including maintaining records of amounts owed • Verified invoices, computed discounts, coded expenses, and prepared vouchers for payment • Posted payments to miscellaneous accounts receivable
Payroll
QVC INC - West Chester, PA
October 2007 to November 2008
• Processed new hires and made changes on new and existing employees within all companies • Calculated retro pay, manual checks, and pre-pay checks • Established direct deposit • Processed grossed-up award and bonus checks • Issued garnishments and tuition reimbursement • Set-up state and local taxes for employees • Reissued lost or incorrectly processed checks • Terminated and calculated final checks for employees • Created, edited, and entered data into payroll spreadsheets each pay period • Created W2 running total spreadsheets for international employees to be reconciled with W2 • Reconciled spreadsheets against Accounting reports to ensure accurate taxes were paid • Input and balanced grand totals of ten companies into spreadsheets • Worked on Excel projects as requested by management
Payroll Specialist
September 2006 to November 2008
Payroll Specialist
PRIMEPAY - Frazer, PA
September 2006 to September 2007
• Served as the primary contact for over 300 assigned client payrolls, ensuring the highest level of client satisfaction • Processed new hires and made changes to new and existing employees within all companies • Set up direct deposit on companies and new and or existing employees • Calculated pay prepays • Terminated employees and issued final checks; issued manual checks • Set up accrual systems for vacation and or sick time and another specialized accrual requested by client • Performed third-party pay administration for 401K, 403B, and or pension • Completed tax reconciliation and adjustments to ensure quarterly and annual reporting requirements were accurate to file • Made companies aware of outstanding taxes owed and offered avenues of resolution • Researched and resolved any tax notices received from company contact • Recorded advance pay and fees such as union dues, health and life insurance premiums, uniform costs, company loans, 401K loans, or company-specific deductions requested to be tracked per employee or company-wide
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