Customer Service Inventory Control
Resume:
Tracy Sharp
North Augusta,SC *****
**********@*****.***
Objective
Looking to use Microsoft Office, SAP, Avaya, Excel, Outlook, and Word experience to supply excellent customer service, communication, and management skills for your company.
Work History
10/05/2023-02/02/2024 Onsite
MAU Employment Solutions Textron EZ-GO-
Used Cart Division Inventory Control Administration Utilizing my experience in SAP IQO9 interface, Excel, and Outlook to perform the tasks of imputing correct Inbound/Outbound Freight information to assure the West Campus Cart inventory was kept. Creating Movement Forms and Inputting correct information from SAP to Excel. Importing daily SIR report for updating inventory daily. Unloading and loading Golf Carts to assigned areas on the West Campus Yard. Monthly Scans of approx. 18,000 carts were necessary to keep correct information and discover any discrepancies in inventory. 03/01/2023-04/13/2023 Remote
E-Teams Contractor client Deloitte Dynamic Talent Solutions Surge Support Coordinator role
Evaluated data from various electronic and other sources to enter information into a computer-based eligibility system. Computed benefits based on eligibility determination.
Used fact-finding techniques to obtain, relate and evaluated information provided by applicants.
Read, understood, applied, and explained detailed regulations and policies. Performed basic arithmetic functions. Managed time efficiently by setting up priorities by the importance of deadlines.
Feb 2021 - Dec 2021 Remote
V-Dart Inc Client Accenture
Unemployment Benefits and Identity Theft Fraud Agent Q&A Agent Benefits agents taking cases via chat platform with Unemployment accounts being addressed. I investigated the account and advised the agent infinding the information to supply a solution to the issue at hand. Fraud Agent used various software-based programs along with State of Michigan Government sites to decide if Identity Fraud was taking place.
11
03/30/2020-02/05/2021 Onsite
South Carolina Department of Health and Human Services Eligibility Specialist II
Utilized various information sources, electronic tools, and systems provided by the department to collect, assemble, evaluate, and act upon information provided by applicant/beneficiaries and third parties to make prompt eligibility determinations, reviews, and changes of circumstance. Demonstrated ability in using all processes, policies, procedures, and system updates to ensure that all eligibility determinations, reviews, and changes were completed accurately with satisfactory documentation. Made correct determinations of eligibility based on the rules and standards detailed by the department and defined in written performance standards. Resolved discrepancies in case determinations or documentation a prompt manner. Followed proper escalation processes as outlined in eligibility process documentation. Labeled all documentation, records decision, and notes clearly and accurately in the proper systems of record. 01/2020-03/2020 Onsite
Electrolux
CSR
Manage inbounds calls in a professional and courteous manner with first call resolution. Enter parts orders, verifying all information for accuracy. Coordinate shipments with proper ship dates by examining inventory levels, purchase order information, and incoming shipments of parts.
Communicate tracking information to customer once shipped. Work closely with internal departments for the management of the order until it is shipped. Resolve problems by clarifying issues, researching solutions, and escalating when needed. Enter RMA’s (return merchandise authorization) & credits. Worked with ERP and SAP interfaces.
08/2013-11/2014 Remote
Titlemax
Auto Loan Processor and SC and GA Title Clerk
Provided customers with financial aid in times of need using vehicle titles as collateral against the auto loan. Collected on accounts that may be delinquent and conducting field visits that contributed to the collection process. Processed titles for the South Carolina Department of Motor Vehicles to process with Lien present. Handling Cash transactions, end of day balancing, Bank deposits 11//2014 - 12/2018
UPS Customs Brokerage
11
Tariff Classification Agent and Air Small Package Holds Specialist Worked independently in prioritizing urgent containers for pick-up and delivery. Arranged final delivery of international shipments for all modes of transportation. Collaborated directly with all customers in a support ability while keeping a professional relationship. Advanced office support knowledge and skills usually gained through four years of experience. Familiar with HTS, Customs, OGA, FDA and ATF Clearance Regulations Used judgment and independent initiative needed to find, adapt, and apply approaches to solve problems. 08/2013-11/2014 Remote
Titlemax
Auto Loan Processor and SC and GA Title Clerk
Provided customers with financial aid in times of need using vehicle titles as collateral against the auto loan. Collected on accounts that may be delinquent and conducting field visits that contributed to the collection process. Processed titles for the South Carolina Department of Motor Vehicles to process with Lien present. Handling Cash transactions, end of day balancing, Bank deposits 06/2012 – 07/2013 Onsite and Remote
Urban Outfitters
Car
Provided customers with answers to questions about products and merchandise ranging from apparel, home furnishings, home and exterior plants, and other specialty merchandise. Aided national and international customers with shipment and other inquiries about merchandise and products from five (5) unique websites. Answered International Customer concerns remotely from home to include e-mails and incoming calls.
05//2008 –6/ 2012
Iwanta Classifieds
Multimedia Consultant
Sold both photo and display advertising space to inquire and asked for customers. This included print in the weekly publication and web presence on www.recycler.com.
Utilized the Avaya phone system to keep correct counts of inbound and outbound calls along with comments placed on account documentation action taken on each phone call.
Processed and kept billing accounts and payment collection for over 40 continuous customers as well as over 300 temporary advertisers. 04//2005 –06/2008
11
Corrections Officer II
South Carolina Department of Corrections
Managed the daily security of a 156-inmate open-dorm unit. Performed security checks every 30 minutes to ensure the welfare of the inmates as well as armed perimeter checks every four (4) hours to keep the integrity of the institution. Supervised the lock-up unit for troubled inmates.
Maintained the inmate monitoring logbook and supervised the inmate’s daily activities to ensure that they met the requirements enabled by their individual commuted sentences. Supervised the trash collection efforts of 15 inmates assigned to Road Crew efforts and ensured a level of security for both citizens and inmates. Trained new hires (OJT’S) in the physical duties that were necessary for the security of the institution. Advised how to keep formal logs that were legally binding about locks on all the dorm doors, shakedowns of inmates as well as searches in their bunk areas. Explained how to give respect regardless of the situation, to have control over any emotions that may arise and how to reach out to first responders if needed. Instructed proper procedures about perimeter patrol of institution, security checks of fence zones, radio communication, keeping logbook in vehicle and the loading and unloading of both a 38 revolver and 12-gauge shotgun when returning from patrol to the institution.
12/2000–4/2005
Richmond County Sheriff’s Office
Deputy
Processed individuals entering the facility as inmates; including photographing, finger printing, contraband searches and booking paperwork. Maintained the medium and maximum-security standards for a 64-inmate floor. Managed Magistrate, State, and Superior Court bonds to include cash, property, or bail bondsperson. Logged the Intake and Release of all Inmates for the census of both the Walton Way and Phinizy Rd Jails. Recorded the Charges of each inmate, classified each inmate for issuing the proper housing assignments. Processed all private property for each inmate upon intake and release. Assured all Citations written were completed correctly.
Skills
Detail orientated and adaptable and flexible to new and changing situations. Excellent oral and written communication skills being detail orientated and adaptable and flexible to new and changing situations. Strong computer skills in various Microsoft products
Education
GED SC Board of Education
References
11
David Akerson
Manager Textron EZ-GO Manager 706-***-****
Jessie Jones
UPS Holds Specialist UPS 803-***-****
David B. West
E-Teams Accenture Supervisor 469-***-****
John Dyson
SCDHHS Supervisor 803-***-****
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