ADAEZE A. NWACHUKWU
Life Camp, Abuja, FCT
************@*****.*** 070********
PROFILE SUMMARY
Dynamic and results-oriented professional with strong expertise in customer relationship management, financial forecasting, project coordination, and administrative leadership. A proven performer in the microfinance sector, with a consistent record of promotions and commendations for excellence. Adept at solving complex problems, analyzing data, and leading teams toward achieving organizational goals. SKILLS
• Problem Solving & Analytical Thinking
• Customer RelationshipManagement(CRM)
• Project Management & Risk Assessment
• Financial Modelling & Forecasting
• Communication & Leadership
• Data Analysis & Digital Literacy
• Microsoft Office Suite (Excel, PowerPoint)
• Administration & Reporting
• Active Listening
• Digital Marketing
AWARDS & RECOGNITION
• Commendation Letter – Citygate Global Inv Ltd
• Performance Recognition – February 2022
• Promotion to RelationshipManager–March2022
• Best Relationship Manager, NorthCentral – FY 2022
• Promotion to Branch Manager – June 2023
• Further Promotions – May 2024, October 2024
PROFESSIONAL QUALIFICATIONS
• LAPO Institute for Microfinance and Management Studies – March 2025
• Industrial Safety – Global Technology Development, Nov 2015
• Project Management Professional – Skills Edge Consulting Ltd, Jan 2017
• Health, Safety & Environment (HSE 1 & 2) – Skills Edge Consulting Ltd, Jan 2017 EDUCATION
• MBA (In View) – London Heights University, London
• MSc Engineering Management (Distinction) – Ahmadu Bello University, Zaria Mar 2018 – Jul 2020
Relevant Modules: Financial Management & Budget Control, Quality Control, Project Management, Ergonomics, Advanced Management, Numerical Analysis
• BSc PetroleumEngineering(2:1) – Madonna University, Enugu State Sept 2010 – Aug 2015
WORK EXPERIENCE
Citygate GlobalInvestment Ltd, Abuja
Branch Manager June 2023 – Present
• Lead, coach, and motivate branch personnel to meet business goals
• Oversee credit operations, including real estate and consumer loans
• Ensure compliance with AML, fraud, and security procedures
• Develop business forecasts, objectives, and financial strategies
• Represent the bank at community events and market bank services
• Promote vision-aligned communication and staff engagement
Relationship Manager Jan 2021 – June 2023
• Processed loan applications and assessed creditworthiness
• Interviewed clients to evaluate financial eligibility
• Managed debt repayment plans and loan recovery efforts
• Conducted fixed deposits and ensured excellent customer service
• Promoted high-quality sales and customer support initiatives Denam Properties Ltd, Abuja
HR Personnel / AdministrativeOfficer July 2017 – Jan 2020
• Oversawstaffrecruitment, training, and performance monitoring
• Managed benefits administration and job advertisement approvals
• Coordinated office operations and compliance procedures
• Supervised staff and delegated responsibilities
• Managed office supplies, lease tracking, and meeting logistics
• Prepared budgets and ensured the smooth running of the office AMCO Travels andTours Ltd, Abuja
Travel Agent / Customer Service Apr 2016 – Apr 2017
• Booked local/international flight tickets and hotel reservations
• Organized tour packages and conducted training on ticketing
• Provided visa consultation and protocol services Nigerian National Petroleum Corporation (NNPC), Rivers State
Physical Stock Taking / Oracle Jan 2016 – Mar 2016
• Carriedout warehouse inventory and systementries
• Prepared accurate reports and ensured data consistency
Plant Internal Operator Aug 2013 – Mar 2014
• Operated valves and performed flowline checks
• Conducted equipment maintenance and fluid analysis
• Performed lab tests on PMS for quality control
REFEREES
Available upon request.