Customer Service Project Management
Resume:
Tulsa, Ok
Sara Guenwald
Professional Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Skills
Customer Service Project Management
Shipping and Receiving
Supervisor
Contract Negotiation Expertise
Microsoft Office Workforce Management
Expertise in Sales Skilled Multi-Tasker
Experience
Shipping and Receiving Supervisor
Bearwood Concepts
Oversaw control policies and procedures to maintain inventory accuracy.
Communicated with purchasing department on shipment errors and inventory needs to coordinate receiving of inbound overseas containers. Enforced safety standards to keep workplace safe and hazard-free for workers.
Collaborated with managers to maintain accuracy in delivery of stock orders and sold products.
Supervised warehouse personnel, assigned tasks and managed parts storage.
Coordinated receiving of products into system and audited vendor issues to maintain accuracy.
Recorded employee working hours, wages and inspection results for HR purposes.
Noted common discrepancies between work orders and output, implementing remedial action to prevent reocurrence. 17126 n 129th e ave, Collinsville, Ok 74021
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Jul 2022 Aug 2023
Tulsa, ok
Performed quality checks using tools to measure exact specifications. Led staff meetings to relay important information and notices. Detailed work orders to teams of laborers, setting clear standards and expectations.
Collaborated with senior staff to tackle work-related problems, minimizing operational downtime.
Inventoried and organized supplies to determine ordering needs. Handled personnel disputes and complaints to restore workforce harmony and improve teamwork.
Examined incoming freight to determine most effective handling and loading method.
Inspected equipment regularly to detect wear and plan maintenance actions.
Package Delivery Driver
UPS
Researched and traveled most direct route to deliver items on schedule. Followed prescribed routes and time schedules to attain on-time delivery.
Tracked and maintained records for mileage, fuel usage and delivery instructions.
Addressed customer complaints and implemented resolutions to promote repeat business.
Handled bagged products with care and delivered in good condition to customers' locations.
Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.
Reviewed orders before delivery and confirmed completeness and proper invoicing.
Maintained truck thoroughly and on schedule and arranged for required repairs.
Used local road knowledge and GPS applications to plan efficient routes and avoid traffic.
Drafted records of vehicle performance, cargo quantities and hours worked.
Transported materials to business hubs, retail customers and wholesale vendors.
Secured products and equipment on trucks to prevent accidents and damages.
Dec 2021 Jul 2022
Tulsa, Ok
Stayed in open communication with dispatch teams to keep customers updated on delivery times and schedule changes.
Kept license up to date and maintained clean driving record. Checked inventory loads against shipping papers to verify accuracy of each order.
Maintained inventory of tools and equipment to service vehicles and move packages.
Loaded and unloaded vehicles and moved materials to appropriate locations.
Planned driving routes based on weather and road conditions and delivery schedules.
Input vehicle and delivery information into company databases. Inspected delivery vehicles before and after trips and completed basic repairs.
Maintained accurate records of customer payments and money received for deliveries.
Package Handler/Team Lead
Fedex Ground
Inspected packages for defects, damage and improper labels before check-in and check-out.
Received incoming packages and arranged delivery to correct departments and personnel.
Followed company policies and guidelines for labeling, packaging and shipping products at warehouses.
Participated in safety training programs to reduce workplace injuries. Used time-saving sorting methods to reduce package handling time and decrease damaged shipments.
Leveraged advanced inventory management software to track and reconcile incoming and outgoing shipments.
Entered packages into company tracking system and identified special handling needs.
Met quality and production targets by using documentation and RF scanner to pick and fulfill orders.
Moved outgoing products from staging area to loading dock and assisted with loading and weight distribution.
Utilized hand-to-surface methods for all package handling. Trained and supervised seasonal package handlers during peak periods to increase order processing capacity.
Jan 2021 Nov 2021
Collinsville, Ok
Completed shipping and receiving documentation to accompany each shipment.
Loaded and unloaded freight using motorized and manual equipment. Adhered to distribution and placement requirements, reviewing pick lists to locate products.
Moved materials and freight between production areas and vehicles. Identified and resolved safety hazards to protect team. Monitored equipment operation and made adjustments to achieve targeted results.
Worked in different areas of warehouse floor and at dock to meet ever-changing needs.
Cross-trained in different roles and prioritized high-volume task loads. Rigged up frames and platforms with hand and power tools. Organized loading dock to smoothly transport shipments to correct locations.
Documented daily production data in company logs and databases. Observed PPE requirements and reminded team members to observe safety protocols.
Management Customer Service
Hammerheads
Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
Met and exceeded daily service quality and performance goals. Referred customers to appropriate departments or personnel to swiftly resolve issues.
Processed orders and coordinated delivery schedules to meet customer needs.
Updated customer accounts with current personal and purchasing information.
Engaged with customers to understand needs, resolve issues, and answer product questions.
Made informed decisions under stressful circumstances. Served as friendly first point of contact for customer inquiries. Kept updated on available products, services and promotions. Managed time by prioritizing workload and juggling multiple tasks simultaneously.
Prepared documentation for customer contracts and transactions. Presented existing and prospective customers with valuable information Feb 2011 Dec 2020
Collinsville, Ok
to aid decision-making.
Remained calm, composed and polite to deescalate aggressive customer behavior.
Helped team complete assignments to meet goals.
Project Manager/Co-owner
Daniel Gruenwald Concrete
Created and delivered status reports and identified pending action items for resolution.
Implemented standards, methods and tools to complete project work and mitigate constraints.
Established goals and timelines to successfully implement action plans. Procured adequate subcontractors and suppliers to achieve project objectives in planned timeframes and budgets.
Met with potential clients to evaluate needs and communicate service offerings.
Used designated systems, tools and techniques to measure project performance.
Optimized processes and methodologies to enhance project delivery and team performance.
Identified and resolved issues and conflicts within project team. Equipped team with required knowledge, resources and materials to successfully execute project work.
Coordinated project timelines, meeting agendas and next steps to move cross-functional projects forward.
Identified schedule, budget, deliverables and resources needed to launch project defined in scope of work.
Managed multiple concurrent projects by balancing conflicting resources and priorities.
Coordinated with department managers to establish work plans and staffing for each phase of project.
Managed and verified quality of work performed by internal and subcontracted resources.
Set deadlines and timeline estimates for upper level management and stakeholders.
Negotiated with vendors and suppliers to obtain necessary resources at competitive prices.
Prioritized tasks and personal work plans to meet project milestones. Documented project procedures, data and findings for use in future May 2009
Skiatook, Ok
project scopes and planning.
Prepared agendas for external workgroups and internal project teams, organizing meeting materials for distribution.
Created and implemented project schedules and necessary components for all project phases.
Identified budget issues and implemented appropriate actions for mitigation purposes.
Coordinated and designated work tasks among team members. Interfaced regularly with project members to coordinate strategies, schedules, and tasks.
Compiled project information and status updates for distribution to stakeholders.
Handled administrative functions to keep projects on track and process flow running smoothly.
Identified, reviewed and selected vendors or consultants to meet project needs.
Interpreted data and created reports based on project needs and deliverables, tracking benchmarks and making recommendations for change
Developed and updated project plans, including information such as objectives and schedules.
Served as first point of contact for clients, answering questions and explaining strategies.
Education
High School Diploma
Skiatook High School
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