Customer Service Part-Time
Resume:
Jamyla Kirk
Chattanooga, TN *****
*********@*****.***
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Skills
Survey analysis
Risk assessment
Claims investigation
Policy evaluation
Technical reporting
Customer engagement
Time management
Equipment operation
Project collaboration
Problem solving
Attention to detail
Effective communication
Team building
Customer service
Analytical thinking
Critical thinking
Communication
Organization
Multitasking Abilities
Recordkeeping
Teamwork and collaboration
Verbal communication
Data entry
Public speaking
Social perceptiveness
Flexible and adaptable
Calm under pressure
Organizational skills
Cultural awareness
Experience
March 2024 - Current
Wilkins Research - Chattanooga, TN
Wilkins Research
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained up-to-date records of all survey assignments completed.
Assessed damage caused by natural disasters such as floods, earthquakes. and determined appropriate compensation amounts payable by insurers.
Managed time efficiently while adhering to strict deadlines imposed by clients.
Collaborated with architects, engineers, contractors and other professionals on various projects related to property surveying.
Investigated suspicious activities related to claims processing in order to prevent fraud or abuse of the system.
Provided technical advice on the development of new buildings with respect to fire safety standards, construction materials, and other factors affecting insurance premiums.
Evaluated customer service levels provided by insurance companies in order to make informed decisions about future partnerships.
Advised management teams on effective methods for controlling costs associated with insurance coverage.
Analyzed survey data, including measurements and photographs, to produce accurate reports.
Inspected building sites to identify existing or potential hazards that may affect liability coverage.
Researched current industry trends in order to recommend changes in policy terms or conditions for clients.
Communicated effectively with stakeholders regarding survey results and recommendations for mitigating risk exposures.
Conducted detailed surveys of residential and commercial properties to assess potential risks and liabilities for insurance companies.
Identified cost-effective solutions for clients seeking alternative sources of cover.
Reviewed policies and claims documents to ensure compliance with company guidelines and legal regulations.
Attended meetings with clients and representatives from underwriting departments as needed.
Developed strategies for reducing risk exposure through careful selection of policy options available from a variety of insurers.
Ensured accuracy of all data collected during surveys.
Performed regular maintenance checks on equipment used during surveying operations.
August 2022 - December 2024
Home Services LLC - Chattanooga, TN
Home Serve
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Operated equipment and machinery according to safety guidelines.
Identified needs of customers promptly and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Operated a variety of machinery and tools safely and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Completed routine maintenance and repair.
Managed inventory and supplies to ensure materials were available when needed.
Recognized by management for providing exceptional customer service.
Achieved cost-savings by developing functional solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
May 2022
Tyner Academy Chattanooga, TN
High School Diploma
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