Business Development Customer Service

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Steven D. Dorsey

Manassas, VA • 571-***-**** • ***********@*****.***

https://www.linkedin.com/in/stevenddorsey/

SENIOR EXECUTIVE SUMMARY

Creative and results-driven leader focused on peak performance throughout all levels of organizational structure. Experienced in for-profit, not-for-profit and federal government agency environments demanding innovation and strict compliance with policies and regulations. Consistently raises performance of staff to exceed corporate expectations and provide exceptional customer service. Areas of expertise include:

● Strategic & Operational Planning ● Operations Management

● Business Development ● Multicultural Staff Management

● Budgeting/Forecasting/Fundraising ● Project Management

● Knowledge Management ● Coaching Leadership

● Policy Development ● Coaching Innovation

Known for building high performing teams and creating an environment that fosters learning, openness, creativity, and collegiality.

SUMMARY OF PROFESSIONAL ACCOMPLISHMENTS

Independent Consultant 06/2019 – 08/2019

Available for consulting in a variety of areas, including strategic planning, leadership development, knowledge management, business development, and meeting or workshop facilitation. Contracted by International Business and Technical Consultants, Inc. (IBTCI, Vienna, VA) for capture and proposal management. Education Development Center, Waltham, MA 09/2017 – 06/2019 Chief of Party, USAID/Djibouti Workforce Development Program Education Development Center (EDC) - Waltham, MA

Provided in-country management of a $25 million workforce development grant program financed by USAID. Oversaw team of one expatriate staff and 40+ local staff (7 direct reports), three international subcontractor companies, and consultants. Managed relations with donor agency and host country government partners. Oversaw budget and revisions. Developed annual work plans and reporting tools. Facilitated training workshops in transferable skills (i.e., communications, leadership, safety and security) and entrepreneurship. Revised program strategy to include direct delivery of youth workforce training through 20 trained, local recruits.

Independent Consultant 08/2016 – 09/2017

Contracted for business development, proposal management and strategic planning for U.S. government-funded opportunities by International Business and Technical Consultants, Inc. (IBTCI, Vienna, VA). Led development of two successful proposals for multi-million-dollar awards from U.S. Agency for International Development. 2

Institute of International Education 07/2013 – 05/2016 Vice-President, International Development & Operations July 2013 to May 2016

Led the International Development and Operations Department of a leading international education non-profit organization. Oversaw programs and operations

(finances, HR, facilities, contract compliance, security) in 12 international and regional offices with 200+ team members and a portfolio of over $200 million. Led program development resulting in over $150 million of new awards for scholarship management, exchange, and professional training from the United States Agency for International Development (USAID) and other funders. Led development of Department's first strategic plan, and supported development of first institute-wide strategic plan. P&L management at Department level, resulting in moving from a projected $2 million operating loss to a $1 million operating surplus in first fiscal year. Board relations with frequent presentations to Board on P&L, security, and new programs. Eight direct reports in Washington, DC, and nine direct reports

(Directors) in international and regional offices. Served on Board of Patrons of Indonesian International Education Foundation, local affiliate. United States Peace Corps, Costa Rica 06/2009 – 06/2013 Country Director

Directed an office of 35 staff who supported up to 150 Volunteers around the country. Post consistently listed as one of highest performing in agency as rated by Volunteer satisfaction. Redesigned Management Team structure. Redesigned annual report. Introduced employee awards program. Successfully led office through program and financial audits. Served two terms as U.S. Embassy ICASS Council Chairperson and achieved 100% completion of ICASS Satisfaction Survey each year. Wrote multiple speeches for U.S. Ambassador.

SiloSmashers, Inc., Fairfax, VA 02/2008 – 02/2009

Vice-President, Business Development

Oversaw capture management team at project management consulting firm. Networked with potential government clients (DHS, DOD, DOI, CDC, DOT, etc.). Directed trade show presence. Prepared award-winning bid for Department of Transportation intelligent transportation grid project. Project HOPE, Millwood, VA 03/2006 – 02/2008

Regional Director, Latin America & Caribbean

Secured $20+ million in government financing and private sector donations for health education and health systems strengthening projects in seven Latin America countries. Managed country directors. Multiple presentations to Board of Directors. Drafted and brokered a Memorandum of Understanding with retired Brazilian soccer superstar Edison Arantes do Nascimento (Pele) to use his image and likeness to raise funds for Project HOPE's 50th anniversary.

Academy for Educational Development, Washington DC 11/1992 – 03/2006 Chief of Party, USAID AIDE-Djibouti Project 07/2003 – 03/2006 Improved girls' access to education in the Republic of Djibouti by over 40% nationwide through infrastructure improvements and targeted appeals to parents and community leaders. Refurbished of 20 elementary and 7 secondary schools. Trained 3

over 700 teachers in newly re-designed curriculum. Provided new technology solutions to 7 secondary institutions. Senior adviser to Minister of Education. Project Director, USAID dot-EDU Project 10/2001 – 03/2003 Designed award-winning proposal for a global USAID leader with associates grant designed to support USAID education projects through the integration of learning technologies. Secured over $30 million from over 15 USAID country buy-ins. Designed project plans and monitoring and evaluation tools. Recruited, contracted and supervised global management team and local implementation teams in partner countries throughout Africa, Asia and Latin America. Managing Director, USAID LearnLink Project 10/1996 – 10/2001 Designed award-winning proposal for a global USAID indefinite quantity contract designed to increase the integration of emerging learning technologies into USAID sponsored projects. Secured over $20 million from over 15 USAID country buy-ins. Designed project plans and monitoring and evaluation tools. Recruited, contracted and supervised global management team and local implementation teams in partner countries throughout Africa, Asia and Latin America. Special Projects Adviser, Social Development Division 09/1995 – 10/1996 Managed conversion of United Nations Development Program Central Evaluation Database to a more user-friendly design and successfully tested and trained staff on product in UNDP offices in Brazil and Venezuela. Designed and delivered training on Internet for Development for 25 USAID Africa missions and counterparts which benefited from the USAID Africa Internet Gateway project (the Leland Initiative). Chief of Party, USAID/G-CAP, RIC Project 11/1992 – 08/1995 Raised awareness of USAID Guatemala-Central American Programs priorities and activities by increasing network presence and disseminating electronic and print publications to stakeholders through a Regional Information Clearinghouse service. EDUCATION

BRIGHAM YOUNG UNIVERSITY, Provo, UT

Doctoral coursework, International Relations, American University, Washington, DC M.A., International Relations

B.A., Political Science / Philosophy. Magna Cum Laude. College Valedictorian. LANGUAGES

Spanish, fluent oral and written

French, advanced working knowledge oral and written

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