Front Desk Administrative Support
Resume:
MARTHA C. NEMHARA
*** ******* ****, ** ********, HARARE
(**************@*****.***)
PROFILE
Administration and Secretarial experience which would give expertise in the following:
Depth knowledge of Technology and system use eg microsoft outlook, microsoft teams, Excel/sheets Word/Docs, Powerpoint/Slides, PDF Tools, Video Conferencing.
High level of etiquette in the line of telephone handling, grooming and deportment, diplomatic handling visitors and delegates of varying profiles.
Expert organizer of events like meetings, seminars and workshops.
Effective communicator and write through participation in meetings and events, face to face discussion with different profiled people and writing correspondences and documentation both internally and externally.
Organization of documents and records for quick retrieval using effective filing system.
Extensive networking with travel agents, conferences and hotels due to the extensive local and international travelling by the senior executives.
Handling highly classified information due to security classified documents coming in and out of the senior executives’ offices.
Providing the intermediary role between the senior executives and middle level managers as well as the supervisor staff by acting as communicator between the parties.
Ability to supply the company with required administrative support to achieve the main goal of the company.
PERSONAL DETAILS
SEX : FEMALE
LANGUAGES : ENGLISH AND SHONA
RELIGION : CHRISTIAN
EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS SUMMARY
LCCI Executive Secretarial Diploma (Speciss College)
Five ‘O’ Levels including English language
International Computer Driver’s License
Bachelor Of Arts Honors Degree In English and Communication Studies MEMBERSHIP OF PROFESSIONAL INSTITUTION
International Global Association of Secretaries (IGAS) EMPLOYMENT HISTORY
EXECUTIVE ASSISTANT TO (Chairman, CEO and General manager)- (Redgrave T/A ALRO TRANSPORT (August 2023 to date)
• LOGISTICS AND OPERATIONAL SUPPORT
• Trip & Fleet Coordination: Supporting the scheduling of drivers, vehicles, and cross-border transport documentation.
• Travel Arrangements: Booking regional/international travel and accommodation for staff and executives.
• Vehicle & License Tracking: Monitoring expiry dates for drivers’ licences, permits, and vehicle compliance documents.
• ADMINISTRATIVE & OFFICE MANAGEMENT
• Managing the executive’s calendar: scheduling meetings, site visits, and operational briefings.
• Handling confidential correspondence and documents on behalf of management.
• Preparing Documents: agendas, taking minutes, and following up on action items from leadership meetings, correspondence, reports, and board packs.
• Filing & Record Keeping: Maintaining accurate and up-to-date driver and other employees ‘records, vehicle logs, and compliance files.
• COMMUNICATION & LIASON
• Stakeholder Coordination: Acting as the point of contact between executives, clients, managers, drivers, an
d suppliers.
• Internal Communication: Relaying instructions from executives to operations teams and departments.
• Customer & Supplier Liaison: Professional communication with suppliers, customs officials, and vendors.
• FINANCIAL & PROCUREMENT SUPPORT
• Petty Cash & Expense Claims: Tracking executive and trip expenses, submitting claims for processing.
• Booking & Confirmation Follow-up: Following up on payments and confirming bookings for travel, hotels, and vehicle hire.
• TECHNOLOGY AND SYSTEM USE
1. Microsoft Teams
• Meeting Scheduling & Management:
o Setting up and managing Teams meetings with internal departments, suppliers, and stakeholders.
o Coordinating recurring meetings, operational check-ins, and ad hoc calls. o Managing Teams calendars linked with Outlook for seamless scheduling.
• Diary & Calendar Integration:
o Maintaining executive calendars in Teams/Outlook, with live updates and meeting adjustments.
o Booking and managing complex schedules across multiple time zones.
• Team Collaboration & Communication:
o Using Teams channels for structured communication with departments like Operations, HR, and Finance.
o Sharing files, updates, and travel documents in real-time via Teams chats and channels.
o Keeping records of decisions, instructions, and correspondence for follow-up. 2. Microsoft Outlook
• Advanced Calendar Management:
o Booking meetings, responding to invites, and adjusting for scheduling conflicts.
• Email Communication:
o Drafting, responding to, and organizing executive-level email correspondence. o Managing inboxes on behalf of executives, prioritizing urgent communications.
o Flagging, tagging follow-up actions and tracking email threads for accountability.
3. Microsoft Excel
• Creating and maintaining trackers for:
o Driver’s licence and permit expiry dates.
o Travel and accommodation bookings.
• Using formulas and data validation for administrative reporting and compliance tracking.
Administration Manager/Personal Assistant to The MD Paddock Gears and Engineering (2010- July 2023)
Duties:
Formulating, updating and enforcing policies and procedures.
Assisting in projects development and management.
Facilitating team building, training and learning functions
Human resources development and management.
Office/Facilities management.
Creating and maintaining relationships and liaisons.
Filing and emailing.
Arranging meetings and functions.
Provide intermediary role between executives and managers, employees and managers, and between management and customers/suppliers.
Prepare documents for processes and projects.
Making travel arrangements.
Manage the company’s diary.
Prioritizing The Managing Director’s diary.
Preparing the time sheets for employees’ salaries
Vehicle, transport management (monitoring the movements of vehicles, maintenance of vehicles and updating vehicle licenses and insurance
And any other duties required by the Managing Director.
Assisting in preparation of tenders.
Personal Assistant to The Managing Director – Boka Tobacco Auction Floors (2006- 2010)
Duties:
Office/facilities management.
Human resources management.
Filing and emailing.
Travel arrangements.
Arranging meetings and functions.
Set up appointments.
Receiving visitors and assisting them on behalf of the Managing Director.
Retrieve and file corporate records, documents and reports.
Organizing, facilitating and safekeeping of Company documents.
Client contact management.
Administering petty cash.
Producing reports.
Communicate and liaise verbally and in writing between supervisors and manage tasks and interpret and respond clearly and effectively to requests over the phone or in person, and to verbal or written instructions.
Safe keeping of confidential information and documents.
Receptionist- Zimbabwe Fertilizer Company – (2003-2005) Duties:
Answering calls and directing calls to relevant destinations.
Receiving visitors and assisting them.
Set up appointments and arrange meetings.
Filing and emailing.
Managing petty cash.
Operating a variety of machines.
Contacting clients on behalf of other employees.
Maintaining files and records.
Receptionist – Aroma Bakeries – (1999-2003)
Duties:
Receiving and assisting visitors.
Typing and filing records.
Answering calls, directing them and taking messages.
Scanning, photocopying and faxing.
Managing inventory and office supplies
Arranging meetings/functions
Any other duties assigned by the branch Manager. HOBBIES
Reading production or leadership books
Learning new tech tools
Online courses
Professional networking events
Traveling.
REFERENCES
Person 1 Human Resources Manager-Hilda Chakombera
Alro Transport
*****@*************.***
Person 2 Human Resources Manager- Mr Kevin
Paddock Gears and Engineering
*****@***.**.**
Person 3 Managing Director -Rudo Boka
Boka Auction floors
****@**********.***
Person 4 Human Resources Manager- Mr Museva
Zimbabwe Fertilizer Company
*******@***.**.**
Person 5 Director of Secretarial Studies-Mrs Nyasha Muchapirei Speciss College
******@*******.**.**
Contact this candidate