Customer Service Representative
Resume:
Amber Smith
Certified Customer
Service Representative
************@*******.***
Detail
oriented,
analytical
salesforce,
multiple
phone
systems,
CRM,
multitasking,
active,
listening,
escalations
,training, tech
savy
Dedicated and experienced Customer Service Representative with a proven track record of delivering exceptional customer service and resolving issues in a timely and efficient manner. Skilled in communication, problem-solving, and relationship- building to ensure customer satisfaction and retention. Proficient in utilizing various customer service tools and systems to streamline processes and enhance the overall customer experience. Adept at handling high call volumes and maintaining professionalism under pressure. Looking to leverage my skills and experience to contribute effectively to a dynamic customer service team. Professional Experience
Product Expert (seasonal)
Intuit / Quickbooks, REMOTE, Texas March 2026 - August 2025 Enrollment Specialist
Willis Towers Watson / Medicare, REMOTE,
Texas
January 2022 - February 2025
Pre-enroll customers to get them ready for open enrollment. Scheduling, data entry, multitasking, collabarate with Teams/ Slack
Electrician Apprentice
Pride Electrical Constructors, Texas City, Texas April 2016 - December 2021 Electrical
Education
Tech IS, Online
Certification in Coding September 2023 - August 2024 My Computer Career, Online
IT Degree in Software Development September 2021 - May 2023 University of Phoenix, Online
Registered Dental Assistant in Maxofacial Surgery September 2018 - June 2020
Communicate with diverse [teams/clients], build rapport and long-term relationships, and achieve [client/customer satisfaction metric]
Key Skills
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