Front Desk Patient Service
Resume:
Internal
Casandra L. Struve
Frankford, DE 19945
********@*****.***
SUMMARY
I have worked as a Lead Medical Secretary/Surgical Coordinator for 22 years. I have gained many years of knowledge and experience working as a Medical Secretary/Patient Service Coordinator and a Surgical Posting Coordinator as well. I have enjoyed the benefits and experience gained from working for the same specialty practice for over 18 years.
My skills range from patient registration, surgical posting, insurance eligibility/verification, HMO referral verification, EMR, collection of copayments, as well as some billing background and office management assistance. Most recently, I enjoyed working as a front office secretary and assistant to the office manager at Tideway Dermatology, an affiliate of Anne Arundel Dermatology. I worked in the Bel Air, MD satellite office as the main and only key full-time staff member at this location. I held this role from July 2016 until moving to Frankford Delaware in 2021. I was responsible for handling most all the daily coordinating of the front office, as well as the basic tasks of check in and check out. As well as assisting the office manager with many responsibilities of the day-to-day operations in her absence. Upon moving to Delaware, I have been fortunate enough to rejoin another location within the Anne Arundel Dermatology practices at their Berlin, MD location. With my wide array of medical office experience, I am confident I would be a great asset to any medical office. I greatly enjoyed and thrived in my employment with Tideway Dermatology/Anne Arundel Dermatology until moving out of State. Work History
08-2023 – Present: Rejoined Anne Arundel Dermatology as a Patient Service Representative - Berlin MD 07-2016 -11-2020: Tideway Dermatology/Anne Arundel Dermatology Patient Service Representative/ Administrative Assistant – Bel Air / Havre De Grace MD Key lead front desk employee to include all front medical office responsibilities, check in/check out, including scheduling of appointments, insurance verification, appointment confirmation, telephones, scanning of all documents, referral verification, computer entry, EMR, collection of patient copayments and/or balances due, opening and closing of daily batch and balancing of daily payments and reconciliation sheets, ordering of supplies, administering photo therapy, assisting office manager as needed with daily office operations 06-2015 - 12-2015: University of MD/Upper Chesapeake Health Medical Center Kaufman Cancer Ctr/ Cancer Life Net/Infusion Center: PRN Medical Secretary. Registration and check in of patients, scanning of documents and patient records, telephones, customer service, assisting social workers and nurse navigators with phones and patient assistances, making of brochures and schedules, computers, cross-training to other departments within Kaufman Cancer Center.
1988 - 2006 Podiatry Associates P.A.:
1996 -2006 Podiatry Associates P.A.
Surgical Coordinator: scheduling surgery with affiliated hospitals and ambulatory surgical facilities. Obtained pre- authorization/and or mandatory 2nd opinions, coordination of insurance referrals using CPT-IC9 coding, arranging Internal
for preadmission testing requirements, obtaining surgical consent forms and issuing patient instructions pre- operatively.
Liaison to Human Resources Administrative Assistant: Ensuring Protocol and Policy amongst staff adherence, arranged for PTO coverage for staff members, arranged for providers schedules, point person for any administrative questions or needs with the front desk staff and/or administration within the Franklin Square office. Arranged for the training of new employees, as well as completion of new employee paperwork. Back up staff member to the Front Desk staff as needed, Front Desk secretary: Scheduling appointments, telephones, referrals, filing, insurance pre-authorization for office procedures and durable medical equipment, preparing superbills, obtaining waivers for non-medical benefits or referrals, pulling and preparing charts for appointments, handling all aspects of the front desk responsibilities as well as having past billing experience and computer entry.
1999-2001
Office Manager, Podiatry Associates, P.A.
Overseeing of all office staff members. Executing, teaching and guiding of office protocol and policy. Coverage for the employee staffing for vacation, call-offs, and or leave for employees. As well as handled all aspects of office operations to keep the office running professionally and as efficiently as possible. Scheduling and leading office staff meetings as needed.
Surgical Coordinator. Scheduling and coordination of Hospital and ASC surgical procedures. Surgical precertification/verification of coverage. Scheduling of all preoperative testing and post-operative appointments, instruction and care.
1988-2001
Office Assistant Front Desk, Podiatry Associates, P.A. Front Desk responsibilities, including scheduling appointments, telephones, patient and insurance billing, dictation, filing, computer entry of patient accounts, balancing of day sheets, bank deposits. 1990-1991- leave of absence for child birth
1984-1988 Affiliated Podiatry, P.A. Podiatric
Assistant/Secretary
Front and back-office assistant including scheduling of appointments, telephones, dictation, filing, ordering office supplies, taking of and developing x-rays, assisting doctor with patients in treatment room, assisting of office surgical procedures using sterile field, sterilization of instruments. EDUCATION 1984 Graduate of the Medical Secretary Program. Medix School of Towson. Towson MD 21204
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