Store Manager Customer Service

Michael Ogboh

Fort Worth, TX 346-***-**** *************@*****.*** LinkedIn.com/in/michael-ogboh

Professional Summary

Versatile and compassionate leader with a Bachelor’s in Health Sciences and proven expertise in both retail management and educational environments. Renowned for building high-performing teams, driving operational excellence, and delivering outstanding customer and student experiences. Thrive in dynamic, fast-paced settings—bringing integrity, attention to detail, and a heart for service to every challenge.

Key Strengths

Team Leadership & Staff Mentorship

Operational Excellence & Problem Solving

Customer Service & Relationship-Building

Inventory & Loss Prevention Management

Classroom & Behavior Management

Scheduling & Process Optimization

Communication & Conflict Resolution

Training & Onboarding

Microsoft Office & Google Docs

Experience

Assistant Store Manager

ALDI, Fort Worth, TX

July 2025–Present

Trusted as second-in-command—led store operations, managed teams, and delivered exceptional customer experiences in the Store Manager’s absence.

Recruited, trained, and inspired staff, cultivating a culture of recognition and ensuring high engagement and retention.

Oversaw daily operations: from opening/closing and cash control, to merchandising, inventory, and flawless regulatory compliance.

Resolved customer challenges with a solutions-focused mindset, earning repeat business and positive feedback.

Leveraged data to monitor sales trends, drive performance improvements, and communicate key insights to management.

Implemented process enhancements that elevated store safety, productivity, and product quality.

Lead Store Associate

ALDI, Fort Worth, TX

July 2024 – July 2025

Served as trusted keyholder, independently opening and closing store, managing safe procedures, and ensuring operational security.

Supervised shifts—delegating tasks, coaching peers, and maintaining store standards for service and cleanliness.

Directed inventory counts, collaborated on stock ordering, and optimized merchandising for a customer-focused shopping experience.

Adapted quickly to changing demands, skillfully resolving customer concerns and escalating as needed.

Fostered a supportive environment by onboarding and mentoring new hires, enhancing team cohesion and performance.

Substitute Teacher

Dallas Independent School District, Dallas, TX

April 2022 – Present

Delivered engaging, consistent instruction by following detailed lesson plans and supporting classroom success for diverse learners.

Created structured environments that encouraged participation and minimized disruptions across various grade levels.

Ensured student safety and well-being throughout the school day and in multiple campus settings.

Academic Recovery Coach

Sam Houston State University, Huntsville, TX

August 2021 – December 2021

Empowered students in academic recovery—identifying strengths, setting goals, and providing motivational support.

Tracked student progress, provided mentorship, and communicated results to faculty and staff.

Academic Peer Tutor

Sam Houston State University, Huntsville, TX

May 2021 – August 2021

Delivered targeted academic support and creative learning strategies for peers.

Built confidence through positive reinforcement and personalized encouragement.

Ticket Staff

Sam Houston State University, Huntsville, TX

January 2020 – May 2021

Provided top-tier service at university events, creating a welcoming and inclusive environment for all attendees.

Diffused challenging situations and enforced safety protocols.

Cross-trained across several event venues, demonstrating adaptability and teamwork.

Education

Bachelor of Science, Health Sciences

Sam Houston State University, Huntsville, TX – December 2021

Relevant Coursework: Health Laws and Ethics, Planning and Evaluation, Human Disease

Associate in Science

Houston Community College, Houston, TX – December 2018

Awards & Honors

Dean's/President's List (2019 – 2021)

Undergraduate Academic Achievement Award (2019 – 2021)

Involvement & Service

The Society for Collegiate Leadership & Achievement

African Student Association

Good Shepherd Mission Volunteer

Helping Hands Volunteer

American Red Cross

Houston Food Bank

Certifications

Adult, Child, and Baby First Aid/CPR/AED (Current)

What Sets Me Apart

Fueled by a genuine desire to make a difference, I build trust, inspire teams, and create environments where people thrive. My background blends healthcare knowledge with real-world problem solving, leadership, and customer service. I take pride in turning obstacles into opportunities, elevating standards, and exceeding expectations—no matter the setting.

References available upon request.

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