Technical Support Representative
Resume:
Contact
Education
Phone
******.*****@*****.***
Gulod St. an Vicete
Santa Maria Bulacan
Philippines 3022
Address
Jessa Gedaya
With a strategic mindset and unwavering dedication, I excel in the business process outsourcing. My ability to perform under pressure and adapting to situation enhance the organization and implementing innovative outsourcing strategies that drive business growth and operational excellence. Experience
Technical Support Specialist
November 2017 - March 2019
Sitel Philippines
Bulacan State University
Technical Support
Self- Motivated
Critical Thinking
Customer Service
Excellent Communication
Management
Expertise
Bachelor Of Science in
Information
Technology
2013-2017
Technical Support Representative
February 2021 - September 2021
TDCX Inc.
Customer Support Representative
October 2021 - December 2022
TaskUs Philippines
Service Desk Analyst
March 2024 - May 2025
HCL Technologies
Analyzing error messages, conducting diagnostics, utilizing specified tools, resources and technical expertise to pinpoint the root cause of issues. Customer Support Representative
March 2019 - January 2021
Teletech Philippines
Responding to customer questions via phone, email, chat about products and documenting customer interactions, issues, and resolutions accurately in CRM (Customer Relationship Management) system.
Guiding users through steps to resolve their technical difficulties and troubleshoot connectivity problems, configure network settings, and ensure network stability.
Dedicated to delivering a positive and supportive experience that boost customer loyalty, while also identifying customer needs or pain points that can be addressed through additional products or services provided by the company.
Identifying malfunctioning components or software errors and determine the best course of action for repair or replacement it also involve setting up new user profiles, managing passwords, and ensuring appropriate access to systems and applications.
Healthcare Representative
January 2022 - February 2024
Concentrix
Assisting patients with inquiries about their appointments, medical records, billing, or navigating healthcare services also Accurately documenting patient interactions, updating records, and managing sensitive health information while adhering to strict privacy regulations.
Contact this candidate