Data Entry Part-Time
Resume:
DELLA BLOOM
**** ********* ****, ***. *, Cross Plains, WI 53528
*********@*****.***
PROFESSIONAL SUMMARY
Certified in Meeting & Event Management
* ***** ******* ******* ********** and 3 years Operational experience
Excellent communication and time management skills, dealt with difficult people in various surroundings
Empathetic to customers’ needs and circumstances, think outside the box, detail oriented
PROFESSIONAL EXPERIENCE
Dec 2021-Present
Veyo/MTM
Public Transit Specialist/CCR
Data entry - use of Microsoft Excel to create and maintain spreadsheets
Bus pass administration - use trip data to determine quantity of passes needed and applying the appropriate cost
Work with personal health information and ensure HIPAA compliance
Process mail - send bus passes to members for their medical appointments, as well as receive bus passes returned to the Contact Center
Collaborate with leadership to help create training/reference material to ensure the Contact Center stays updated with accurate information regarding WI public transit
Proficiency in providing effective written responses to CCRs’ notes on members’ requests or complaints
Inventory management – use of Asset Panda to keep accurate counts of on-site bus pass inventory. Inventory tasks include logging passes out during distribution, logging returned/received passes back into inventory, and monitoring inventory levels to determine when additional inventory is needed and submitting a PO request for procurement.
Work with Facilities in getting trips set up
Jan 2021-Dec 2021
Professional Pest Control
Office Support
Handled transportation logistics
Data entry, worked with spreadsheets
Answered phones and dispatched to Technicians in the field
Nov 2019-Mar 2020
Exact Sciences
Call Center Representative
Incoming calls from customers wanting to learn about Cologuard
Made appointment reminder calls, listened and answered questions
Aug 2018-Sept 2019
JC Penney
Associate/Cashier
Waited on customers and rang up their merchandise
Dealt with difficult people at the check out
Apr 2017-Aug 2018
UW Health
Scheduler (Jan 2018-Aug 2018)
Communicated in a manner consistent with positive patient relations, confirmed demographics
Dealt with confidential documents, HIPAA, data entry
Scheduled and coordinated Lab and Radiology appointments in person and by phone
Environmental Services Tech (Apr 2017-Jan 2018)
Excellent time management when cleaned and disinfected twelve patient rooms daily in the NICU at American Family Children’s Hospital along with visitors’ lounge and sleep areas, etc
Empathized with patient’s parents to help create a sense of comfort during their stay
May 2016-Apr 2017
Nordic Consulting Inc
Receptionist
Receptionist duties, data entry, created documents, drafted documents, provided administrative support and C-Suite. Some calendaring and scheduled meeting rooms
Was the “face” of Nordic on phone and in-person
Utilized Microsoft Outlook, Excel, Word, Knowledge of NetSuite
Created color coded phone list that made transferring calls more efficient for myself and others
Kept inventory of drinks for staff, placed orders and restocked shelves/refrigerators
July 2012-May 2015
Home Savings Bank
Universal Banker I
Dealt with confidential financial records
Worked the teller line daily, created accounts, processed Certificates of Deposits (CD’s)
Provided superior customer service by talking to the customer and getting to know their specific needs
Trained customers in online banking, helped new colleagues with procedures
Utilized Microsoft Word and Excel. Knowledge of FiServ operating System and NetScape
Contributed to a Team atmosphere
Remained calm under pressure even in robbery and effectively dealt with challenging people
Persuasive negotiator when called CD customers and potential customers to tell of “CD Specials”
Feb 2005-Aug 2009
Middleton Fire District
Administrative Assistant
Prepared and maintained Fire Commission meeting minutes as well as created legal documents which were filed with the State of Wisconsin
Typed and recorded every fire call, gave to Chief for approval
Onboarding of firefighter (individually or several in a class atmosphere)
Maintained confidential personnel records
Developed high level of ownership by taking Firefighting 101 to learn firehouse lingo
Coordinated bills to be paid by the city in a timely manner
Aug 2003-Feb 2005
SET Marketing
Proprietor/Sales
Created my own postcard mailing business based on MoneyMailer franchise, Madison, Wisconsin model closed
Researched and cultivated my own client base
Met and developed a good rapport with potential advertisers and maintained a high level of friendship
Facilitated clients in creating artwork and copy for postcard
Helped determine target audience, ordered, and used a mail house for the mailing process
Ran the operations of the company besides sales
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