Administrative Assistant Social Media

Carrie Testa

Nevada, TX 214-***-**** **********@*****.*** https:linkedin.com/in/carrietesta/

Administrative Assistant

A versatile Administrative Assistant with over 20 years of professionalexperienceofcustomerinteraction.A self-starter with the motivation and discipline to complete tasks within a timely manner. Areas of Expertise

● Strong Organizational Skills

● Interpersonal Communication

● Customer Relationship Management

● Forecasting

● Budgeting

● Strong Communication Skills

Professional Experience

Crossfit Lavon

CF-L2 Coach (Jan 2020 - Present)

● Management of large group fitness classes. This role involved clear communication skills, ability to identify and correct movement patterns that were not optimal for each individual, ability to adapt any movement to accommodate injuries of members, time management while being encouraging and motivating.

● Customer Retention: as the main retention coordinator, it was my responsibility to contact any individuals that had not been in a group class in more than 5 days. This communication was done via text, email and phone calls. Any pertinent information as to the inability to attend was then communicated to our internal team and management. Additionally, the role included contacting other coaches to have them reach out to individuals they had regular contact with.

● Social Media: This role evolved over the years as social media became a tool that needed to be utilized for business needs and the creation of content and collaboration with the other coaches to produce daily posts.

Scentsy

Star Consultant (February 2018 – Present)

● Connect with customers to provide the best products for their house, car, office. Largely done through personal communication and social media outreach

Receptionist, Hargrave Foundation Repair (Aug 2012– Oct 2014)

● Answer incoming phone calls & route to appropriate areas, schedule customer appointments, pulling customer files when needed, writing up paperwork for field technicians, typing customer bids, taking payments via credit card for repairs completed.

● Solely responsible for implementing a web based appointment system where estimators could view appointments from their phones days in advance. This included being able to upload the estimate, cutting down time searching for paperwork when customers called with questions. Carrie Testa **********@*****.*** Page Two

Chief Operating Officer, Epiphany Consulting (Apr2008 - Oct 2011)

● Solely remote work that included Accounts Receivable, Accounts Payable, company payroll, tracking and payment of government taxes. Implementation of bonus tracking for employees based on billable hours to clients. Created employee time sheets and expense reports. Maintain and update employee withholding and deductions. Responsible for implementation of direct deposit as a benefit to employees. As Human Resource representative, processes and procedures for daily corporate duties have been implemented. Created, maintain and update Employee Handbooks, in addition to any forms to be completed by employees or managers for any disciplinary actions, salary change requests, annual review of employee performance. Created Epiphany Consulting, Inc. corporate logo. Information Technology responsibilities include: maintenance and trouble shooting of employee computers, setup of corporate email accounts, virus protection. Implemented computer back-ups and file sharing between employees in remote locations. Education

High School Diploma, 1999

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