Customer Service Medical Records
Resume:
Yveth robles
**** ******** ** ******* ** ***** 407-***-****
**************@*****.***
Objective
Reliable candidate seeking a new career, ready to learn, grow and to take on challenges using problem-solving and task prioritization skills to help team succeed and company growth.
Skills and abilities
Communication • Attention to Detail • Training & Development • Organization • Problem-Solving • Client/Customer Service & Receptionist • Time Management • Empathy • ICD-9 &10-CM • EMR Utilizing «Health Insurance Verification • CPT Coding • Billing •Workspace
Experience
Medical billing and Coding Specialist
Rasmussen University
o ICD-10 coding was used, proper medical records were maintained, pre-authorizations and referrals were acquired, and eligibility and benefits were confirmed.
o Within the billing cycle timeframe, I submitted insurance claims to Medicaid and Medicare and followed up on unmerited claims.
o Patient data must be converted into code, medical records must be entered into the EHR database, and HIPAA standards and data protection laws must be followed.
o Coordinate insurance payments to healthcare providers, handle payments from clients and payers, assure accuracy, and fix billing issues.
Hairstylist
Supercuts- Altamonte, Fl
oManaged appointment scheduling via calls and emails
oMaintained a clean and safe workspace, ensuring a welcoming environment for clients
oBuilt a loyal clientele through excellent customer service and attention to styling details
oProcessed payments and managed sales efficiently at the register
oProvided personalized haircuts, styling, and coloring services to enhance client satisfaction
oCollaborated with colleagues to foster a positive work environment and share best practices
oConducted thorough consultations to understand client desires and ensure clear communication
oManaged high client volume during peak hours while maintaining a calm and efficient demeanor
oEducated clients on product benefits to maximize their salon experience
oConsistently received positive feedback by attentive listening and tailored services
o Handled daily cash counts and documented financial transactions accurately
o Demonstrated comprehensive knowledge of all salon products and services
Legal Assistant
Webster's, Law Office, U.S, Virgin Islands
o Ensured accurate filing of legal documents both physically and electronically.
o Drafted routine correspondences such as letters, memos, or emails on behalf of attorneys.
o Maintained client files by ensuring proper organization and accessibility of all relevant materials.
o Received incoming calls and visitors and directed to appropriate personnel.
o Maintained confidentiality of sensitive information related to client matters at all times.
o Entered billable hours into timekeeping system for multiple attorneys.
o Fielded incoming calls and took detailed messages.
o Used scanner, printer and common office IT equipment.
o Upheld strict confidentiality of sensitive information.
o Developed positive customer relations with new clients and customers.
o Answered multi-line phone system, determining next steps to assist staff and customers.
o Established office procedures, priorities, and deadlines.
o Maintained advanced knowledge of Microsoft Office and common office software.
o Greeted visitors upon arrival and ensured they were properly attended to during their visits.
o Ensured timely delivery of outgoing mail by preparing packages correctly addressing envelopes labels affixing proper postage stamps before taking them down to post office box drop-off location.
o Scheduled appointments, meetings, and conferences for management team members.
o Kept office equipment stocked. operational and ready for use.
o Maintained up-to-date contact lists for clients, vendors, and other stakeholders.
o Managed office inventory by tracking supplies levels and placing orders as necessary.
o Organized and updated file systems, keeping records easily retrievable.
o Posted payments, reconciled invoices and created billing statements.
o Prepared letters, invoices, and contract language to correspond with clients and vendors.
o Printed and mailed current and past due invoices to remind clients to make payments.
o Monitored accounts receivable and payable, delivering timely payments and processing accurate invoices
Education
• Medical billing and Coding Specialist/ Rasmussen University ~ Certificate
Pennfoster High School ~ Diploma
LANGUAGE
Fluent- English
Fluent- Spanish
Reference
Supervisor- Lauren 561-***-****
Team Lead- Brittany Francis +1-347-***-****
Contact this candidate