Customer Service Representative
Resume:
Melissa Trombley
Menasha, WI *****
***********@*****.***
Capable Administrative Manager committed to keeping accurate records, ensuring on-time deposits, and maintaining tax compliance. Possesses a natural ability with numerical accuracy and calculating balances, offering over 15 years of experience and effective, analytical approach to identifying and solving complex problems.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spectrum Communications - Appleton, WI
August 2022 to Present
• Use advanced diagnostic tools to help address technical inquiries and get services running smoothly, talking customers through fixes that can be made together
• If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track
• Understand the products and the customers’ sense of urgency in order create a satisfying customer experience
• Actively engaging and providing superior service to our inbound customers
• Effectively assessing and troubleshooting equipment issues
• Utilizing problem solving skills to resolve customer questions and concerns Executive Assistant/Service Facilitator
Love Over Crisis LLC - Farmville, VA
January 2020 to August 2022
Responsible for monitoring the services provided to individuals on the EPSDT Program and the CCC+, CL
& FIS waivers to ensure safety, satisfaction, health and welfare while living independently with supports in the community.
• Quality or service that consists of but not limited to, accurately identify the services with the established services system that best meet the individual's needs, displays effective interviewing techniques to correctly understand and assess an individual's needs and the services planning process, Understand and respects the individual's rights to make decisions about, direct the provisions of, and control his/ her services.
• Appointment scheduling to appropriately enter current visit type and target visit type and date.
• Providing Client services that are subject but not limited to providing research and trouble shooting service authorization challenges, time sheet issues, aide status, EOR status, eligibility and PPL challenges, Write justifications when an increase in Personal Care hours is needed, Maintains strong client relationships, remains objective and demonstrates positive regard for individuals/families, Demonstrate patience and respect when handling difficult situations.
• Efficiently document and complete all state required forms and forward to appropriate agencies, forms include DMAS-99, DMAS-97 A/B, DMAS- 225, DMAS100, DMAS 7, DMAS 7 A, and any other requested DMAS forms
• Properly apply and process with documentation for Appeals on claims according to Medicaid guidelines with Insurance companies
• Efficiently Medical Code & Bill appropriate insurance agencies weekly
• Preform internal audits on medical records to comply with insurance agency requirements Head Baker
Thompson Hospitality/ Hampden-Sydney College - Farmville, VA September 2013 to January 2020
• Use of measurement to adjust ingredients for recipes
• Prepares all baker items for menu and catering events.
• Supervises bakery personnel (planning, organization, scheduling and delegating work, training new and current personnel)
• Estimate and order inventory of needed product.
• Insures equipment is in workable order
• Enforce safety regulations
• Specializes in decorating
Assistant Office Manager/Receptionist
Cavalier Hose & Fittings - Farmville, VA
December 2006 to October 2011
• Managed and scheduled meetings on company calendar
• Maintained and ordered office supplies when needed
• Assisted boss in various daily projects
• Handled bookkeeping, Accounts Payable and Accounts Receivable Administrative Assistant
Virginia Department of Fire Programs - Farmville, VA August 2004 to October 2006
• Process program paperwork and utilize paper filing system to obtain records.
• Use company computer applications to manage curriculum records
• Complete forms in accordance to company procedures Payroll Specialist
SMITH MIDLAND Corporation - Catlett, VA
October 2003 to August 2004
• Gather, maintain and update all payroll related data (calculate salaries and hours worked)
• Create, update and run salary sheets, reports and schedules.
• Provide clarification to employees on payroll related inquiries.
• Assist administrative or financing staff in processing payrolls for new hires and previously terminated.
• Filing tax reports and voluntary deduction reports.
• Processing involuntary deductions (levies and garnishments).
• Preparing accounting transactions and documents.
• Documenting and updating procedures, and preparing special reports for management Office Manager
ARAMARK/ Hampton-Sydney College - Farmville, VA
August 2000 to August 2003
• Performing general administrative/office functions.
• Supervising day-to-day data collection for account.
• Completing basic accounting reports & Office Accounting (Receivable / Payable).
• Responsible for all matters pertaining to hourly payroll, to include daily time edits, punch detail reports, wage summary reports, Leave Requests, etc. Control petty cash
• Create & maintain accurate reports for weekly time summary
• Preparation and completion of monthly management reports
• Liaise with suppliers
• Supervision of full-time employees, responsibility for hiring, firing, discipline, performance reviews
• Maintain confidential personnel files and operational files
• Enter weekly cash sales and meal counts
• Process vendor invoices for payment - using computer, making sure addition is correct and checking item prices against bid specifications, making sure there is no discrepancy in pricing. Provide monthly vendor statement reconciliation.
• Weekly Reconciliation of all Accounts Receivables.
• Assist Resident District Manager and/or Assistant Food Service Director with daily, weekly and monthly financial reports.
• Unit Human Resources liaison for all hourly staff (payroll, benefits, uniforms, etc.) Secretary-Bookkeeper
Aramark/ Longwood University - Farmville, VA
August 1998 to August 2000
• Secretary to the production manager
• Filing, excellent customer service, answer phones
• Maintain inventory count records
• Liaise with suppliers
• Data entry
• Process vendor invoices for payment - using computer, making sure addition is correct and checking item prices against bid specifications, making sure there is no discrepancy in pricing.
• Assist personnel with location of product
• Assist office manager
Education
Associate in Information Systems Technology
Southside Community College - Keysville, VA
August 2002 to May 2003
Associate in Business Management Specialized in Accounting Southside Community College - Keysville, VA
August 1994 to May 2002
High school diploma in General Studies
Prince Edward County High School - Farmville, VA
August 1989 to June 1994
Skills
• Human resources
• Office manager experience
• Hospitality
• Accounting software
• Home Health Care Case Management (1 year)
• Time Management (10+ years)
• Bookkeeping
• Account Reconciliation
• Internal audits
• Office experience
• Food Service Management
• training
• Bank Reconciliation
• Computer skills
• Food service
• Personal assistant experience
• General ledger accounting
• Outlook
• Accounts payable
• Medical Billing And Coding (1 year)
• Balance sheet reconciliation
• Pricing
• General ledger reconciliation
• Computer literacy
• Administrative experience
• English
• CPT Coding (1 year)
• Financial report writing
• Microsoft Word
• Accounting
• Home care
• Payroll
• Accounts receivable
• Microsoft Excel
• Organizational skills
• Purchasing (3 years)
• Shipping And Receiving (5 years)
• Windows
• Data entry
• ICD-10 Coding (1 year)
• Tax experience
• Microsoft Office (10+ years)
• HIPAA Compliant (1 year)
• Quickbooks (3 years)
• Inventory control
• Front desk
• Budgeting (5 years)
• Communication skills
Certifications and Licenses
Driver's License
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