Customer Service Representative
Resume:
Catherine Callins
Customer Service Representative(Remote)
Atlanta, GA 30303
****************@*****.***
• Professional customer service answering inbound calls typing the information into the Microsoft database. Schedule accurate appointments verify information. Typing 30 wpm or more multi-tasking self- directed customer focus active listening empathy and dependable friendly customer service. Authorized to work in the US for any employer
Work Experience
Cashier
The Home Depot-Atlanta, GA
September 2022 to Present
Check out cashier assisting customer in checking out their items. Assisting customers with their payments and outstanding customer service.
Special Services Associate
The Home Depot-Doraville, GA
November 2021 to June 2022
• Part-time Customer service - cashier returns and order pick up and sales, and curbside pick up. Dispatcher/Customer Service
Atlanta Checker Cab-Atlanta, GA
August 2013 to December 2020
• Answering multiple phones lines, entering information into Microsoft database type 35 wpm schedule ride trips for customers dispatch calls out to drivers, to airport, hospitals, work, train station, grocery store, doctors office, night clubs and home.
Prep Cook/ Server
Acrobat Staffing-Atlanta, GA
June 2019 to February 2020
Serve food at concession stands at Mercedes Benz stadium, when there are football games mad concerts. Customer Service
Hartsfield-Jackson Atlanta International Airport-Atlanta, GA February 2010 to October 2013
Driving and delivering cars to different designation. Customer Service Call Center Representative
AAA Wheel Chair Co-Atlanta, GA
March 2005 to September 2010
Answering phones scheduled appointments entering scheduled rides into computer. Customers going to Hospital, doctors office, pharmacy, stores return home. Security Guard
DSI Security Services-Atlanta, GA
June 2007 to May 2009
Security Guard at guard booth. Atlanta City Hall letting staff council members and Mayor in and out of the staffing parking garage. Assist patrons with directions into the Trinity side to, pay their water bills. Great customer service with a warm smile energetic mature person. Customer Service Rep
Beautiful Smiles Dentistry
April 2001 to June 2004
Answering phones, scheduled dentist appointments for patients and follow up appointments. Education
Diploma
McAuther High School
Diploma in Customer service
Jones Medical College
Skills
• Customer service (10+ years)
• Adobe Acrobat
• Typing (10+ years)
• Microsoft Excel (6 years)
• Data entry (10+ years)
• English
• Driving
• Computer literacy
• Microsoft Office
• Medical office experience
• Security
• Cooking
• Insurance verification
• Serving
• Sales
• Computer operation
• Dispatching
• Hospital experience
• Customer support
• Medical scheduling
• Cashiering
• Communication skills
• Windows
• Administrative Experience
• HIPAA
• Medical Records
• Cash handling
• Computer skills
• Cash handling
• Cash register
• Customer service
• Sales
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Typing — Completed
September 2021
Transcribing text
Full results: Completed
Customer service — Completed
February 2021
Identifying and resolving common customer issues
Full results: Completed
Call center customer service — Completed
September 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Customer focus & orientation — Completed
May 2021
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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