Customer Service Sales Representative

Mayra Oyola

Nationality: Argentina - Age: ** years old – US Status: Permanent Resident - Date of Birth: Feb 21, 1984 – Address: 811 E Bridger Ave. Apt 415. Las Vegas NV, 89101 – Mobile: 305-***-**** –

Email: ************@*****.***

Summary: I would like to have the opportunity to further enhance my work experience to continue growing applying my knowledge. Work toward goals, reaching expectations effectively and efficiently applied.

Skills: Teamwork – Leadership – Strong work Ethic – Customer Service – Conflict Resolution – Flexibility – Detail oriented – Bilingual speaker – Adaptability – Critical thinking – Methodical

Languages: Spanish (Native) – English (Fluent Oral & Writing) – Portuguese (Basic)

Studies: English/Spanish Public Translator (UADE – Universidad Argentina de la Empresa) – English Teacher Degree

Work Experience:

Half Price Lawyers November 2023 – At Present

Las Vegas, NV

Criminal Department Assistant & Intake Coordinator.

Schedule appointments and consultations for potential clients

Provide quotes for traffic tickets

Process payments for new clients

Create case files and organize legal documents

Answer and direct incoming calls

Bueno Incorporated Inc March 2023 - November 2023

Miami, FL

Vacation Sales Representative

Process customer payments accurately and efficiently

Organize and maintain client records and sales documents

File and manage paperwork related to vacation packages and transactions

Smart Truck ISA INC February 2021 – February 2023

Miami, FL

Dispatch Department Manager

Negotiated with brokers and established new carrier partnerships

Served as Principal Assistant to the Company owner

Recruited, onboarded, and trained new employees

Acted as translator and assistant during meetings and interviews with foreign investors (English / Spanish)

Managed payroll and related administrative tasks

Road Service Department leader

Grand Resort International January 2019 – February 2021

Miami, FL

Vacation Sales Representative

Led promotional campaigns for travel and vacation projects

Recruited new sales representatives to drive team performance

IFC (World Bank Group) May 2012 – February 2017

Buenos Aires, Argentina

Provided high-level administrative support to the Country Manager and senior leadership, ensuring smooth daily operations across departments.

Coordinated the Director’s agenda, scheduling internal and external meetings, managing time zones, and ensuring alignment with strategic priorities.

Organized complex travel logistics and events for national and international missions, including visas, accommodations, itineraries, and protocol compliance.

Planned and executed annual retreats and high-level events, managing end-to-end logistics, budgeting, and vendor coordination.

Served as liaison for foreign missions, supporting diplomatic engagement, formal communications, and protocol adherence.

Handled incoming international and national calls with discretion and professionalism, often in multilingual contexts.

Managed the Diplomatic Weekly Bag, ensuring timely and secure transmission of sensitive documents and communications.

Oversaw internal and external mail distribution, maintaining accuracy and confidentiality across departments.

CMA CGM Argentina S.A. February 2010 – May 2010

Buenos Aires, Argentina

Handled incoming national and international calls, providing professional front-line communication and directing inquiries appropriately.

Delivered general administrative support to staff, including scheduling, document preparation, and day-to-day office coordination.

Managed daily mailing distribution, ensuring timely delivery and receipt of internal and external correspondence.

Served as a Maritime Export Customer Service Representative, processing export documentation, coordinating shipments, and liaising with clients and freight forwarders.

Made travel and accommodation reservations for staff and management, ensuring cost-effectiveness and schedule optimization.

Provided ongoing management support, including calendar coordination, meeting logistics, and reporting.

Oversaw control operations, monitoring workflow processes and ensuring timely completion of tasks across departments.

Executed daily administrative tasks such as data entry, record-keeping, filing, and procurement coordination.

TELETECH Argentina S.A. October 2005 – August 2009

Buenos Aires, Argentina

Telemarketer Agent – Nextel & Sprint

Sales and Customer Service Representative only for Clients from USA.

Quality Assurance Specialist

Assessments, Trainings and Coaching Sessions based on individual and team performance

Coordinated weekly Calibration conference calls with US based staff to align on QA standards

Provide insights to team leaders contributing to measurable improvements

Customer Service Quality Specialist

Talent Acquisition Representative

New hires Recruiter Specialist, managing job postings, candidate screening and interviews

Assessed English proficiency of candidates as part of the hiring process, ensuring language requirements were met for client-facing roles

Collaborated with department heads to define role requirements and develop job descriptions

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