Los Angeles Content Creator
Resume:
CRISTOFER GRANILLO
Los Angeles, CA *****
*****************@******.***
SUMMARY
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
SKILLS
●Processes and procedures
●Goal-oriented
●Issue and conflict resolution
●Systems and automation applications
●Training & Development
●Working collaboratively
●Friendly, positive attitude
●Communication
●Planning
●Collaboration
EXPERIENCE
DHL eCommerce
Los Angeles, CA
Operations Supervisor 03/2021 to Current
●Established and enforced clear goals to keep employees working collaboratively.
●Realigned workflows with changing business demands by evaluating processes and employee strengths.
●Complied with company policies, objectives and communication goals.
●Inspected incoming supplies to conform with materials specifications and quality standards.
●Identified and corrected performance and personnel issues to reduce impact to business operations.
●Provided ongoing training to address staff needs.
●Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
●Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
●Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Independent Contractors
Los Angeles, CA
Basketball Official/Schedule Supervisor 01/2006 to Current
●Developed and implemented training methods to promote improved officiating performance.
●Schedule officials for private events
●Negotiate proper payments for all officials
●40 officials under my roster
●Work closely with admin director of tournaments
●Organize adult private events and provided Certified Officials
●Taught players and coaches correct game rules.
●Called infractions and penalties according to league and basketball gameplay regulations.
●Refereed competitive seasonal basketball games, tournaments and yearly sporting events.
●Achieved consistent referrals as honest and fair basketball referee.
●Conferred with coaches, players and umpires to discuss calls and disputes.
●Executed high-pressure decisions, including awarding of points and imposition of penalties under time constraints.
●Fostered sportsmanship among players and coaches to minimize in-game conflict.
●Updated league, player and team statistics with latest data from current gameplay.
●Managed behavior of players, coaches and crowd to facilitate gameplay.
●Assisted new referees with training and learning specific game rules and regulations.
●Reacted to complex game situations quickly and effectively.
●Explained rules, regulations and league guidelines to players and coaches.
●Analyzed video playbacks to check accuracy of calls and make judgments on appeals.
Los Angeles Unified School District, LAUSD
Los Angeles, CA
Special Education Paraprofessional 09/2009 to 06/2012
●Affirmatively communicated and promoted positive attitudes with every student.
●Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
●Advised the instructor regarding student behavior or issues that required immediate addressing.
●Provided support to the students through specialized accommodations, extra assistance and educational assessments.
●Spoke with parents to discuss student progress and coordinate meetings.
●Managed class of 25 students when teacher stepped out of room.
●Escorted students to restroom cafeteria, outside to playground and on field trips.
●Collaborated with teacher to develop effective, individualized learning strategies.
●Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
●Met with parents about student needs to garner additional support.
●Maintained focused, inclusive and supportive learning environments.
●Aided disabled students in using restroom facilities.
●Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
●Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
●Utilized curriculum with life-based approach.
●Coordinated with teachers to support instruction implementation through students' specific needs and progress evaluations.
●Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
●Prepared visual aids, equipment and classroom displays to foster learning.
●Engaged and supported students with differing learning styles and cultural backgrounds.
●Attended meetings and parent-teacher conferences to provide two-way translations of spanish to English.
●Created safe and nurturing environment focused on students to ensure quality learning experiences.
●Created and distributed instructional materials for group and one-on-one use.
●Administered coursework devised by teachers according to lesson plans.
●Assisted special education instructors in identifying and meeting students' individual needs.
●Completed documentation on student behaviors, interventions and results.
Los Angeles Unified School District, LAUSD
Los Angeles, CA
Campus Security 01/2006 to 06/2009
●Designed unique events to hold both on and off campus to involve students through opportunities to socialize, network and learn about organization goals and programs.
●Participated in campus activities and social events to broaden network and facilitate future marketing opportunities.
●Held contests and prize drawings to engage students and gather contact information for later communication through mailings and direct contact.
●Patrolled campus to deter property theft, disorderly conduct.
●Managed building access control systems, including lock and unlock protocols with key control.
●Performed security oversight, traffic control and crowd control at special events and campus activities.
●Responded to emergency calls regarding illnesses, accidents and disturbances.
●Issued warnings and summonses, escalating incidents to Admins for assistance.
●Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.
●Followed established protocol regarding notification of campus personnel and patrons in event of emergencies.
●Dispatched radio messages to other officers and agents of campus.
●Conducted investigations of incidents, collected physical evidence and interviewed suspects, witnesses and victims.
●Investigated disturbances and used proportional and strategic responses to handle different types of issues.
●Monitored building and property entrances and exits to detect intrusions and protect assets.
●Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
●Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
●Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
●Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
●Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
EDUCATION AND TRAINING
High School Diploma 07/2003
Theodore Roosevelt Senior High School, Los Angeles, CA
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