Customer Service Representative

Cynthia Grace I. Leano

** ***** * ***** ******, Miguelito Homes, General T. De Leon, Valenzuela City

+63-995-***-**** ************@*****.***

OBJECTIVE

Experienced Customer Service Representative with over 10 years of expertise in delivering high-quality support. Proven ability to adapt to fast-paced environments, solve complex problems, and build strong customer relationships. Seeking to leverage my skills in communication, empathy, and problem-solving to contribute effectively to a growing company.

KEY SKILLS

• Customer Communication: Clear and effective in phone, email, and chat communication.

• Problem Solving: Skilled at addressing customer concerns and providing tailored solutions.

• Empathy & Adaptability: Strong ability to connect with diverse customers and adapt to their needs.

• Multitasking: Capable of managing multiple priorities in a fast-paced environment.

• Technical Proficiency: Experience with CRM systems, ticketing tools, and remote work tools. PROFESSIONAL EXPERIENCE

AVAS Flowers – Freelance via Upwork

Customer Service Representative

September 2022 – April 2025

• Managed inbound customer queries and order processing, ensuring timely and accurate support.

• Delivered personalized solutions for customer inquiries, enhancing the customer experience. Full Potential Solutions Inc.

Customer Service Specialist - Remitly

March 2021 – September 2022

• Delivered high-quality customer support for the U.S.-based account, resolving issues and providing product information.

• Maintained a 95% customer satisfaction rating and consistently met performance targets. Accenture Philippines

Customer Service Specialist - Origin Energy

May 2019 - January 2020

• Provided customer support for energy billing and service issues for Australian customers.

• Resolved 99% of customer inquiries within the first call. Teledirect Telecommerce

Customer Care Representative - Airbnb

October 2018 – April 2019

• Assisted guests and hosts with booking, account management, reservation, cancelation, and issue resolution for Airbnb.

Teleperformance Philippines

Customer Service Representative - Telstra

December 2010 – September 2018

• Supported Telstra accounts, handling a high volume of customer calls and emails. • Recognized for exceeding performance metrics and maintaining high satisfaction scores. EDUCATION

Centro Escolar University, Manila

Bachelor of Science in Business Management

1994 – 1998

LANGUAGES

Fluent in Filipino and English

REFERENCES

Available upon request

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