Business Development Customer Service

Professional Summary

Highly motivated and experienced professional with over 15 years of diverse experience in administration, business development, and customer service. Proven track record in managing office operations, handling administrative tasks, and providing exceptional support to executive and senior managers. Proficient in Microsoft Office suite, with excellent communication, organizational, and multitasking skills. Seeking to leverage my skills and experience to contribute to efficient office operations and support organizational goals. Technology Knowledge/Skills

Business Productivity Tools, MS Office Suite (Excel, PowerPoint, Word, Outlook) and Office management system

Customer Relationship Management (CRM) & Business Development.

Administrative & Process Management, budgeting and financial tracking.

HR management systems for employee coordination and training

Visa & Consular Processing System, Embassy software systems, visa processing and civil status and legal documentation

Strong written and verbal communication skills

Excellent time management and ability to prioritize work

Attention to detail and problem-solving skills

Strong organizational skills with the ability to multi-task

Knowledge of office management systems and procedures

Customer service and relationship management

Tech-savvy with the ability to learn new software quickly Industry Domain Knowledge:

Business Development & Consulting, Administration & Operations Management, Office management, budgeting, procurement, and logistics, personnel training and task allocation

Facilities management and compliance with company policies

Hospitality & Sales (Hotel Industry), corporate sales and business promotions, customer service

Event coordination (meetings, workshops, conferences)

Consular & Immigration Services, Visa application and document verification processes, interviews, Legal case handling and embassy coordination, Multilingual communication and interpretation (Urdu, Punjabi, English)

Administrative experience in an engineering solutions company, technical services procurement and project coordination, contract management in the engineering sector Professional Experience

Business Development Specialist

MISHKAAT Management & Technology Solutions, Islamabad, Pakistan January 2023 – January 2024

Identify and pursue new business opportunities to drive revenue growth Muhammad Rashid Qamar Address: Carrollton, TX, 75006 Phone: 945-***-****

Email: ************@*******.***

LinkedIn: www.linkedin.com/in/muhammad-rashid-qamar-351597a8

Developed and maintained relationships with key clients and partners.

Researched and analyzed market trends and competitors. Daily 25 to 30 phone calls to existing and new prospective clients.

Establish, develop, and maintain strong relationships with prospective clients

Respond to client inquiries about services, pricing, and availability via phone, email, and text

Collaborated with cross-functional teams to develop and execute business plans.

Provided regular reports on business development activities and progress.

Procured new clients through various channels.

Maintained meaningful relationships with existing clients.

Suggested upgrades or additional products and services to clients.

Crafted business proposals and contracts to increase revenue.

Negotiated with clients to secure attractive prices.

Reviewed client feedback and implemented necessary changes. Self Employed

Consultancy Visas and Consular Affairs, Teaching (personalized Tutoring) January 2018 – January 2023

Times Travel Visa Consultants:

Director

Expert consultancy for individuals seeking guidance on visa applications, legal procedures, and immigration policies.

Assisted clients in understanding and navigating civil litigation processes, including document preparation and legal research.

Guided clients through the complexities of visa eligibility criteria, documentation, and submission deadlines, ensuring timely and accurate applications.

Collaborated with legal professionals to offer clients comprehensive advice on civil disputes and resolution strategies.

Maintained up-to-date knowledge of changing immigration laws and civil case regulations to provide accurate and timely advice.

Star Academy & Home Tutors:

Provided one-on-one and group tutoring in person and online sessions for students in subjects such as Math, Science, English helping them improve their grades and overall academic performance.

Developed personalized lesson plans to cater to individual learning styles and academic goals.

Monitored student progress and provided feedback to students and parents on improvement areas.

Utilized various teaching resources and technology to enhance learning and engagement in virtual and in-person sessions.

Administration Manager

DAMCON Engineering Solutions (Pvt.) Ltd., Islamabad, Pakistan June 2015 – December 2017

Planned and coordinated administrative procedures and systems.

Trained personnel and allocated responsibilities and office space.

Managed schedules and deadlines.

Monitored inventory and purchased office supplies within budgetary constraints.

Oversaw facilities services, maintenance activities, and tradespersons.

Organized and supervised office activities.

Ensured operations adhered to policies and regulations.

Developed and implemented new administrative systems.

Managed office expenditure and budget.

Maintained office conditions and arranged necessary repairs. Assistant Consular Officer

Embassy of Switzerland, Islamabad, Pakistan

August 2006 – June 2015

Assisted in civil status and visa matters.

Had direct contact with visitors and correspondence with applicants for visa cases.

Interviewed applicants and scrutinized applications per embassy requirements.

Liaised with lawyers for civil cases.

Handled internal administrative duties and maintained filing systems.

Managed cash handling for visas and civil cases.

Assisted in arranging internal and external embassy events.

Responded to client queries regarding civil status and visas.

Served as an interpreter for languages like Urdu and Punjabi. Assistant Corporate Sales Manager

Avari Hotels Regional Office, Islamabad, Pakistan

January 2002 – August 2006

Promoted sales across various sectors including diplomatic, commercial, and government.

Drafted correspondence and monthly reports for the Head Office.

Specialized in bad debt recoveries.

Managed daily reservations for all Avari Hotels.

Responded to telephone and fax queries and assisted walk-in guests.

Daily 25 to 30 phone calls to existing and new prospective clients.

Identify and pursue new business opportunities to drive revenue growth

Establish, develop, and maintain strong relationships with prospective clients

Respond to client inquiries about services, pricing, and availability via phone, email, and text

Assisted the Regional Sales Manager with business leads.

Provided administrative and logistics support for meetings, conferences, and workshops.

Recorded minutes of meetings and followed up on action Education

Master’s in business administration (MBA) from University of ARID Agriculture, Rawalpindi, Pakistan. 1998 - 2000

Bachelor of Commerce (Accounting) from University of Punjab, Rawalpindi, Pakistan. 1994 – 1996

All education equivalent to US Bachelors.

Language Proficiency

English – Fluent in written and spoken

Urdu – Fluent in written and spoken

Work Authorization

US Legal Permanent Resident (Green card holder), no work visa required

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