Customer Support Service Representative

MUZAMMIL IQBAL

Jarrell, TX, USA 512-***-**** LinkedIn Email

Summary

Dedicated and empathetic Customer Service Representative with over 5 years of experience handling complex inquiries across call centers, retail, and service environments. Skilled in resolving issues, processing transactions, and educating customers on products and services. Adept at working with multiple software systems, maintaining documentation accuracy, and delivering high-quality support across phone, email, and in-person channels. Known for strong communication, problem-solving, and a customer-first mindset. Ready to contribute to a Fortune 500 health insurance team with professionalism and care

Skills

Multi-Channel Customer Support (Phone, Email, In-Person)

Claims Processing & Eligibility Verification

Payment Collection & Order Status Resolution

CRM & MS Office Suite (Word, Excel, Outlook)

Internet & E-Commerce Navigation

Documentation & Letter Preparation

Quality Assurance & Software Testing

Problem Solving & Complaint Resolution

Rapport Building & Customer Education

Fast-Paced Environment Adaptability

Shift Flexibility (Weekends, Holidays, Overnight)

HIPAA & Data Privacy Awareness

Work Experience

Assembler March 2024 – present

Flextronics – Austin, Texas.

Supported order fulfillment and inventory tracking using ERP systems.

Provided updates and documentation to internal teams for scheduling and reporting.

Maintained a professional demeanor in a fast-paced, customer-focused environment

Sales Associate June 2020 – Feb 2024

Shangrila Green City – Karachi, Pakistan

Handled moderate to complex customer inquiries, resolving issues and processing service requests.

Educated clients on service offerings, benefits, and procedures to improve satisfaction and retention.

Maintained accurate documentation and followed up on unresolved cases.

Collaborated with internal teams to escalate and resolve service gaps.

Sales Associate Jan 2016 – Feb 2020

G.J Associate – Karachi, Pakistan

Managed administrative tasks including scheduling, reporting, and client coordination.

Assisted in documentation, compliance, and service delivery tracking.

Supported internal communication and contributed to operational improvements.

Education

Bachelors in Business Administration (BBA) Sep 2015 – Jun 2017

Indus University – Karachi, Pakistan

Additional Information

Green Card holder, authorized to work in the U.S.

Available for all shifts including weekends, holidays, and overnight

Fluent in English; Native in Urdu/Hindi

Comfortable using multiple software programs simultaneously

Strong internet knowledge and browser configuration skills

Wired headset and high-speed internet setup ready for remote work

Committed to delivering accurate, timely, and empathetic customer support

Languages

English (fluent)

Urdu/ Hindi (Native)

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