Customer Service Store Supervisor

PAAYAL DEEPIKA CHAND

Modesto, CA 209-***-**** *************@*****.***

EXPERIENCED STORE SUPERVISOR/HEAD CASHIER/ CUSTOMER SERVICE PROFESSIONAL

• Highly organized and customer-focused store supervisor/head cashier with over 9+ years of extensive leadership experience in retail store operations.

• Adept at managing store cashier teams, ensuring accurate transactions, and delivering exceptional customer service while maintaining high standards of cash handling and compliance.

P R O F E S S I O N A L W O R K H I S T O R Y

Vallarta Supermarket/Cashier Modesto, CA – January 2025 to July 2025

• Greeted and assisted customers with professionalism, creating a positive shopping experience.

• Operated a cash register accurately, handling cash, card, and EBT transactions with efficiency.

• Scanned and bagged groceries carefully, ensuring items were organized and protected.

• Applied coupons, discounts, and rewards programs while maintaining attention to detail.

• Maintained a clean and organized checkout area to support smooth operations.

• Answered customer questions, resolved minor concerns, and provided helpful product information.

• Monitored transactions to ensure accuracy and followed store policies for security.

• Balanced cash drawer at the end of each shift with accuracy and consistency.

• Supported team operations by restocking items, assisting with bagging, and helping other departments as needed.

Extra Supermarket/Shop & Save Supermarket Lautoka, Fiji Store Supervisor/Head Cashier Jan 2014 to May 2024

• Extensive supervisory experience in leading, training and evaluating a talented team of store cashier professionals with diverse levels of expertise.

• Generated reliable and accurate till reports from every register and resolved till closing, ensuring the money matches and is stored safely.

• Advised the senior management team on store performance reports, prepared daily cash flow reports and handled bank deposits for daily cash sales.

• Implemented an appropriate system of policies, internal controls, accounting standards, and procedures to ensure cashier associates adhere to cash handling store compliance rules.

• Acted as an escalation point for troubleshooting any customer related concerns/complaints, consistently providing excellent customer service and accounting support to co-workers, vendors and senior management.

• Assisted in store’s shrink awareness programs and provided corrective actions.

• Monitored store inventory levels, ensuring items are in stock, and keeping up with supply and demand.

• Supervised the store's visual appeal, including store displays and cleanliness E D U C A T I O N B A C K G R O U N D /SO F T W A R E P R O F I C I E N C I E S /BI L I N G U A L

• Pandit Vishnu Deo Memorial College, Lautoka, Fiji -High School Diploma

(2013)

• Microsoft Office: Word, Excel, Outlook, and Power Point.

• Bilingual in English and Hindi.

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