Data Entry Customer Service

Shandi Alfman

Glouster, OH • *************@*****.*** • 740-***-****

Professional Summary

Dedicated and detail-oriented administrative professional with over 7 years of experience in office

management, customer service, and clerical support. Skilled at managing communications, scheduling, and

data entry with a strong ability to multitask in fast-paced environments. Recognized for excellent interpersonal

skills and commitment to providing high-quality service.

Core Skills

Office Administration & Clerical Support Customer Service & Communication

Data Entry & Records Management Scheduling & Appointment Coordination

Document Proofreading & Editing Microsoft Office Suite (Word, Excel, Outlook,

PowerPoint)

Professional Experience

Willis Towers Watson (Remote)

Pre-Enrollment Specialist (Seasonal) Sept 2024 – Present

• Assisted participants by verifying account information and updating records.

• Answered general enrollment inquiries with professionalism and accuracy.

• Scheduled appointments and connected participants with licensed Benefit Advisors.

• Directed participants to customer service agents for technical support.

HAPCAP – Glouster, OH

Office Assistant Jul 2016 – Sept 2023

• Managed high call volumes, scheduled participant appointments, and ensured timely follow-ups.

• Proofread and edited internal and participant-facing documents.

• Maintained organized filing systems through scanning, copying, and data entry.

• Contributed to employee hiring by providing valuable insight as both an employee and a program

participant parent.

Education

Hocking College – Nelsonville, OH

Associate of Applied Business, Office Management Aug 2009 – Jun 2011

Completed coursework in Microsoft Office applications, business communications, and office procedures.

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