Data Entry Clerk
Resume:
Alison McQuaig
Las Vegas, NV
*************@*****.***
Summary
Experienced administrative assistant with 5 years of expertise in managing office tasks, scheduling, data entry, customer service, and document organization. As an independent worker, I excel in streamlining processes, enhancing efficiency, and ensuring smooth office operations. My strong organizational and time management skills enable me to handle multiple responsibilities while maintaining attention to detail. I am dedicated to supporting your team and contributing to the overall success of your organization through effective administrative support and problem-solving.
SKILLS
●Proficient communicator both verbal and written
●Task-oriented
●Adaptability
●Personable
●Multitasking
●Data entry
●Attention to detail
●Critical thinking
●Team player
Filing and Records Management
EXPERIENCE
2022 - Present A To B Moving, Las Vegas, NV
Administrative / Data Entry
•Communicate with customers, employees, and others to answer questions, address complaints, explain information, and book moves.
•Performed regular audits on incoming and existing data, identifying discrepancies and resolving issues proactively.
•Managed sensitive and confidential information in compliance with data protection regulations and company policies, ensuring all data entry practices were secure.
•Maintain updated systems for filing, inventory, mailing, and databases
•Handle incoming and outgoing office correspondence
•Compile and maintain records of office activities and business transactions
•Type, format, proofread and edit documents from notes or dictation
•Prepare meeting agendas; attend meetings to take notes and write minutes
•Manage work schedules, calendars, and appointments
•Obtain information to respond to requests by reviewing files, documents, and records
•Take inventory and order materials, supplies, and services as needed
•Troubleshoot problems that arise with office equipment
•Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers
2017 – 2023 American Financial Resources, Inc., Las Vegas, NV
Sr Data Entry Closer
•Performed regular audits on incoming and existing data, identifying discrepancies and resolving issues proactively
•Acted as the primary point of contact between clients, lenders, title companies, and escrow agents to facilitate a smooth closing process.
•Ensured full compliance with federal, state, and local mortgage regulations (including RESPA, TILA, and TRID guidelines) by reviewing all documentation before closing.
•Successfully closed an average of 30-40 loans per month, handling complex loan scenarios such as FHA, VA, conventional, and jumbo loans ensuring the department met its monthly goals 100% of the time
•Proactively identified and resolved any discrepancies, document issues, or last-minute problems prior to closing reducing delayed closings by 25% and enhanced client satisfaction
•Prepared and delivered accurate Closing Disclosures (CD) within the required timeframes, ensuring clients received clear and concise information increasing client trust and reduced inquiries by 15%
•Provided clear explanations of the closing process to borrowers, ensuring they understood their financial obligations and the details of their loan documents leading a 20% decrease in borrower confusion and improved client satisfaction scores
•Conducted thorough audits of loan files to ensure completeness and accuracy of all documents, including appraisals, insurance, and title reports minimizing post-closing errors by 35%, reducing the need for costly corrections
•Identified areas for process improvement in the loan closing process and worked with leadership to implement changes that enhanced workflow efficiency.
2009 – 2017 Bank of America Home Loans, Las Vegas, NV
Sr. Mortgage loan closer
•Performed regular audits on incoming and existing data, identifying discrepancies and resolving issues proactively
•Acted as the primary point of contact between clients, lenders, title companies, and escrow agents to facilitate a smooth closing process.
•Ensured full compliance with federal, state, and local mortgage regulations (including RESPA, TILA, and TRID guidelines) by reviewing all documentation before closing.
•Successfully closed an average of 30-40 loans per month, handling complex loan scenarios such as FHA, VA, conventional, and jumbo loans ensuring the department met its monthly goals 100% of the time
•Proactively identified and resolved any discrepancies, document issues, or last-minute problems prior to closing reducing delayed closings by 25% and enhanced client satisfaction
•Prepared and delivered accurate Closing Disclosures (CD) within the required timeframes, ensuring clients received clear and concise information increasing client trust and reduced inquiries by 15%
•Provided clear explanations of the closing process to borrowers, ensuring they understood their financial obligations and the details of their loan documents leading a 20% decrease in borrower confusion and improved client satisfaction scores
•Conducted thorough audits of loan files to ensure completeness and accuracy of all documents, including appraisals, insurance, and title reports minimizing post-closing errors by 35%, reducing the need for costly corrections
•Identified areas for process improvement in the loan closing process and worked with leadership to implement changes that enhanced workflow efficiency.
2004 - 2009 COUNTRYWIDE KB HOME LOANS Las Vegas, NV
Funder/ Closing Coordinator
•Managed and processed the funding of closed loans by ensuring all required documentation was complete and accurate
•Ensured accurate preparation and timely delivery of Closing Disclosures, reviewing loan terms, fees, and final figures to ensure clarity for borrowers
•Verified that all loans adhered to state and federal regulations, including ensuring that the closing was compliant with the latest industry standards
•Worked directly with title companies, escrow officers, and underwriters to resolve any issues that arose prior to closing
1999 – 2004 WMC MORTGAGE CORP. Woodland Hills, CA
Wholesale and Correspondent Funder
•Facilitated the preparation and timely delivery of accurate closing documents, ensuring all figures, terms, and conditions matched borrower agreements
•Proactively identified and resolved discrepancies or issues with loan documentation, such as missing or incomplete paperwork, to prevent delays in funding
•Coordinated and maintained effective communication between loan officers, underwriters, title companies, and escrow agents, ensuring all stakeholders were aligned and all funding conditions were met before closing
•Spearheaded the efficient and accurate disbursement of loan funds by ensuring all required conditions were met prior to funding approval
1996 – 1999 SOUTHERN PACIFIC FUNDING Woodland Hills, CA
Funder/Doc Drawer
•Expertly prepared and reviewed loan documents for wholesale and correspondent lenders, ensuring all paperwork complied with internal and regulatory guidelines
•Processed loan funding in a timely and accurate manner, ensuring that all required conditions were met before authorizing disbursements
•Maintained consistent communication with lenders, borrowers, and third-party vendors to resolve issues and clarify loan terms
•Identified inefficiencies in the loan funding and documentation process and introduced improvements that enhanced workflow
1993 – 1996 CAPITAL LINE MORTGAGE Northridge, CA
Loan Processor/Administrative Assistant
•Assisted with a variety of administrative tasks, including scheduling meetings, maintaining filing systems, preparing reports, and managing correspondence
•Conducted thorough reviews of loan documents to identify and resolve any errors or discrepancies before submission to underwriting or closing departments
•Maintained proactive communication with borrowers, title companies, appraisers, and underwriters to facilitate a smooth loan process
•Efficiently managed loan files from initial application to final approval, ensuring all necessary documentation was collected, organized, and submitted in a timely manner
REFERENCES
All furnished upon request
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