Customer Service Representative
Resume:
PROFESSIONAL SUMMARY
Dynamic and results-oriented professional with a proven track record
at Paychex Inc, excelling in critical thinking and problem-solving. Leveraged product expertise and sales strategy to enhance customer satisfaction and retention. Demonstrated exceptional ability to build relationships and resolve complex inquiries, driving operational efficiency and service excellence.
SKILLS
• Critical Thinking • Problem Solving
• Sales Strategy • Cross-selling
CONTACT
************@****.***
Indianapolis, IN 46268
EXPERIENCE
Implementation Client Consultant
AUG 2022 - PRESENT Paychex Inc, Indianapolis, Indiana SMB Service Representative
APR 2020 - AUG 2022 Paychex Inc, Indianapolis, Indiana
• Leveraged knowledge of product features and benefits to ensure optimal service delivery.
• Developed customized plans addressing individual customer needs based on analysis of past data.
• Provided timely updates on project progress ensuring completion within agreed timelines.
• Managed high volumes of calls while providing exceptional level of service at all times.
• Built strong rapport with customers through active listening techniques and empathy towards their concerns.
• Utilized excellent problem solving skills to resolve complex customer inquiries effectively.
• Maintained accurate records of all interactions with clients including notes regarding discussions, requests, outcomes.
• Cultivated strong relationships with clients through regular communication and follow-ups.
• Provided technical expertise in identifying and resolving customer issues quickly and efficiently.
• Responded to complaints and resolved issues while providing high-quality customer service.
• Scheduled client meetings or responded to calls to address questions.
• Followed all customer service policies and procedures.
• Utilized active listening techniques to accurately assess customer needs and provide effective resolutions.
• Performed administrative duties such as filing documents, entering data into the system, and answering phones. TANISHA MAY
P A Y R O L L S P E C I A L I S T
SMB Rapid Response Service Associate
DEC 2019 - APR 2020 Paychex Inc, Indianapolis, Indiana Online Payroll Technical Support Representative
JAN 2018 - DEC 2019 Paychex Inc, Indianapolis, Indiana Customer Service Representative
AUG 2017 - JAN 2018 Charles Schwab, Indianapolis, Indiana Center Manager
JUN 2016 - APR 2017 Check Into Cash, Merrillville, Indiana
• Assisted customers in navigating complex systems or processes, displaying patience and understanding.
• Provided product knowledge and information to customers, helping them make informed decisions.
• Handled customer complaints efficiently and effectively, providing resolution in a timely manner.
• Demonstrated ability to deliver excellent customer service and develop strong relationships with customers.
• Utilized effective communication skills to answer inquiries from customers politely and professionally.
• Analyzed data to identify opportunities for improving operational efficiency.
• Developed creative strategies for increasing customer loyalty and retention rates.
• Utilized active listening techniques to accurately assess customer needs and provide effective resolutions. Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
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• Identified and solved technical issues with variety of diagnostic tools.
• Troubleshot issues on device-specific problems, network performance, and internet connectivity.
• Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
• Handled customer complaints and escalated issues according to procedures.
• Maintained accurate records of customer interactions and transactions; updated customer information accordingly.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
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• Adhered to company policies and procedures while providing superior service.
• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Updated and maintained database with accurate customer information and timely data entry.
• Provided exceptional customer service to clients in fast-paced call center environment.
• Conducted regular performance reviews to identify areas of improvement for individual employees. Provided continuous training and developmental opportunities to help employees achieve company and personal goals.
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• Established effective communication systems between departments to ensure smooth operations.
• Coordinated daily operations, ensuring compliance with safety regulations and customer service standards.
• Maintained accurate records for budgeting and financial reporting purposes.
• Collaborated with senior management on long-term strategic planning efforts. Assistant Store Manager
SEP 2007 - JUN 2016 PLS Loan Store, Calumet City, Illinois
• Provided guidance and support to all staff members in order to ensure high levels of job satisfaction.
• Analyzed data to monitor progress towards established goals and objectives.
• Assisted with the development of departmental budgets, including forecasting expenses.
• Resolved conflicts between employees, customers, vendors and other stakeholders professionally.
• Ensured that all necessary documentation was completed accurately according to applicable laws.
• Identified opportunities for process optimization while ensuring adherence to company policies.
• Managed inventory levels by ordering supplies as needed while keeping track of spending trends.
• Monitored all marketing and advertising for desired results.
• Prepared staff work schedules and assigned specific duties.
• Demonstrated and supported continuous improvement and growth mindset.
• Analyzed data from financial reports to identify areas of improvement in business operations.
• Resolved customer complaints efficiently while maintaining excellent customer service.
• Assisted customers with product selection, pricing, payment options and returns and exchanges.
• Managed all customer inquiries and complaints in a professional and timely manner.
• Maintained organized store environment for customer and employee health and safety.
• Ensured compliance with all store policies and procedures.
• Updated records related to sales, customer feedback, and inventory.
• Used proven customer engagement techniques to increase sales. EDUCATION
High School Diploma
JUN 1990 Horace Mann High, Gary, Indiana
REFERENCES
References available upon request
Contact this candidate