Project Manager Business Analyst

Gary Veik

**** *. ******** **.

303-***-**** Aurora, Colorado 80016 ********@***.***

Summary of Qualifications

Senior Business Analyst/’Product Manager/Project Manager, Agile and ScrumMaster certified, with over 30 years in telecommunications industry. Extensive IT/Business experience with exceptional analytical skills and problem-solving capabilities. Facilitates RAD/JAD sessions for project planning, system/business requirements gathering, completes requirements documentation, systems design, deployment and testing. Experience working on multiple/simultaneous projects utilizing a variety of methodologies (SDLC, Agile, Waterfall, Spiral, etc.) with vendors, multi-disciplinary physical and virtual teams. Coordinate business and IT needs across OSS/BSS environments (including eTOMS framework) related to infrastructure and business partnerships.

Acknowledged ability to negotiate and collaborate with multiple client groups, vendors, trading partners, competitors and virtual teams in focusing on joint objectives toward meeting desired results.

Knowledgeable with OSS/BSS solutions, including eTOMS framework, across multiple industries.

Proficient in Project Management policies and tools, SDLC, XP, RUP, RAD/JAD and Agile processes, and the integration of solutions into existing or new business models.

Understanding of SQL procedures and Database design.

Certified in Agile, SAFe, Scrum Master disciplines.

Successfully managed enhancement and code defects solutions for software/hardware deployments following various PM processes.

Knowledgeable in requirement management tools such as JIRA, Clarity, and Caliber.

Proven skills in integrating technical hardware, software and network solutions as Manager, Project Manager and as a Business/Systems Analyst. Managed multiple projects simultaneously in support of small- and large-scale operations across similar and diverse projects.

Knowledgeable in business/IT management, PM and analysis role related to managing organizations, capturing/analyzing requirements, managing scope, identifying/validating solutions, and communicating requirements across various teams.

Skilled in telecommunications areas associated with Regulatory compliance in the ordering, billing and provisioning of services for residential, business and wholesale customers.

Experienced in working with accounting environments to stream-line systems and processes in support of corporate and industry guidelines.

Knowledgeable in developing Confluence & Jira dashboard reporting solutions.

Successfully solicited and coordinated implementation of COTS applications.

Experienced in the utilization of Microsoft applications including Sharepoint and Project Server as both an administrator and end user.

Knowledgeable in Telecommunications Industry Standards and regulatory requirements for Ordering, Billing and Provisioning including ATIS and TM Forum.

Familiar with ERP solutions involving integration and conversion of applications.

PROFESSIONAL EXPERIENCE

PROCOM CONSULTING

Senior Business Analyst (FTE) Jun 2024 – Apr 2025

Project Manager-Business Analyst supporting major telecom company in introducing new technology and processes for Commercial products and services

Coordinate backend system access for major ordering, billing and provisioning systems to create a single repository for data utilizing Salesforce.

Utilized Miro for coordination of design/development of architecture solutions.

Establish Jira and Confluence pages and guidelines for various teams to manage their work activities.

Orchestrate meetings with business leaders to identify and capture user requirements and opportunities for improvements.

Manage offshore development teams in reviewing and prioritizing work activities in following Agile practices.

COPIC INSURANCE

Senior Business-Systems Analyst (FTE) Nov 2021 – Feb 2024

Business-Systems Analyst supporting applications and business solutions supporting insurance industry needs

ScrumMaster for multiple applications and development teams, including 3rd party partners.

Administrator for JIRA solution to manage projects.

Successfully identified business requirements and selected vendor COTS applications to meet business needs.

Representative to multiple 3rd party partners to develop and integrate software solutions, including event registration (web and smartphone), claims management, address verification/validation, and reporting results.

Coordinated testing and creation of test plans on major projects using Agile methodology.

FRONTIER COMMUNICATIONS

Business-Systems Analyst (Contract – Procom consulting) Aug 2020 – Nov 2021

Business-Systems Analyst supporting telecom/cable company in capturing requirements for enhancement to reports. Responsible for:

Review business needs for end-to-end business services (Residential, Business) related to reporting requirements.

Review and identification of needs for data extraction from various sources and then create report details.

Create JIRA tickets (Epics, Features, Stories) to be utilized by developers for creating results.

Review API design and content to ensure report requirements are met in acquiring data from various sources.

WOW TELECOM

Product Mgr/Systems Analyst (Contract – Service Made Simple) Feb 2020 – Jul 2020

PM/SA supporting telecom/cable company in consolidation of billing systems. Responsible for:

Create System Requirements for address validation.

Create System Diagrams for Network support/resolution of outages.

Understanding Products, association to billing systems, and impact to consolidation efforts.

Develop Business/System Requirements via interviews with business owners across Ordering, Billing, Network, Legal organizations.

Work with Enterprise Architecture team to design/develop solutions in support of TM Forum solutions associated with TAM/eTOM processes.

CHARTER COMMUNICATIONS

Business/Systems Analyst-Product Manager (Contract – ONIS Solutions) Nov 2018 – Jan 2020

Business/Systems Analyst-Product Manager supporting major telecom/cable company in creating solutions for Mobile Services. Responsible for:

Create System Requirements supporting API solutions connecting back-end systems with third party billing systems.

Review new products/services (5G, SMS/Email, etc.) and enhance existing interfaces to third party billing systems.

Work with system architecture, front-end and product teams to review new products and enhancements in support of Android and Apple products.

Create JIRA User Stories supporting requirements for use by development teams to create final solutions.

Participated in the development of Product solutions support mobile services.

Create Functional Requirements Document from user requirements, including Use Cases, Sequence Diagrams, and Workflow Diagrams.

Analyze requirements in supporting system architect design configurations

Communicate with business to refine requirements supporting business needs vs system capabilities.

Modify System Design (ISD) documents to support business requirements.

Analyze provisioning workflows and business processes to identify opportunities for system automation.

WINDSTREAM COMMUNICATIONS

Project/Product Manager/Data Analyst (Contract – Procom Consulting) Sep 2017 – Sep 2018

Project Manager supporting teams (onshore and offshore) responsible for migrating and consolidating associated with multiple telecommunication company consolidation efforts. As Product Manager, I reviewed products/services to identify similarities/differences and how to account in conjunction with customer service and PUC requirements. Responsible for:

Business Analyst that map ordering/billing codes to core M6 systems.

Dev. team members that develop custom codes for products and services introduced to core M6 system.

Dev team members that extract data and create Oracle DB tables for migration to M6.

Coordinate meetings between business and dev teams to review requirements, issues with data integrity, and reach agreements associated with release schedules.

Analyze billing data as part of consolidation effort between telecommunication companies (Frontier and Verizon).

Reviewed products/services to understand what was tariffed and supported to validate price points.

Responsible for identifying mis-billed (over/under billed, incorrect charges, incorrect service/provisioning dates, etc.) for Wholesale customers.

Analyze wholesale and retail billing records to identify billing inaccuracies. Opportunity has created $1M in new revenue.

Serve as scrum master for team in managing daily work activities and daily stand-up calls.

CITY/COUNTY OF DENVER

functional analyst (Contract – BW Bacon) Mar 2017 – May 2017

Functional Analyst supporting and analyzing existing application suite and reverse engineer to extract database schematics, identify system relationships, and analyze complexity of presentation layer and business rule constructs.

Analyze data for accuracy and completeness related to usability and migration dependencies.

Interview users to understand how application is currently utilized in conjunction with current business processes.

Develop solutions and provide recommendations in support of next steps to manage the system to benefit both IT and user community.

centurylink

Senior analyst (Contract – Procom Consulting) Apr 2016 – Feb 2017

Senior Analyst supporting large telecom company in analyzing requirements and developing UNIX scripts for Wholesale ordering and provisioning of services and products.

Provide support in interpreting business requirements for inclusion in new product solutions.

Design and develop solutions in UNIX toolset for incorporation into final monthly release.

Analyze current deployed software and interpret requirements for conversion to new centralized provisioning solution.

Document results in Caliber Rally, Sharepoint and Serena Dimensions for tracking and implementation via Agile methodologies.

Participate and share industry business knowledge involving ASR and LSR ordering requirements for analysts and development team.

NETCRACKER TECHNOLOGIES

Lead business analyst (FTE) Nov 2013 – Apr 2016

SME on telecommunications consolidation project to reduce systems, business processes and reporting needs across a 22 state region. Includes evaluating data between systems and mapping data elements related to billing and customer records needs.

Facilitated requirement gathering meetings with business, IT and vendor organizations to ensure business needs are identified and acknowledged. This included documenting business and system requirements and obtaining sign-off prior to proceeding to development phase.

Led analyst team in evaluating reporting needs across multiple client organizations in support of consolidation activities. Business objective is to eliminate 50% of systems and reports while improving data accuracy and business processes through reduction in steps required to complete tasks.

Co-Lead of team involved with release requirements in establishing timelines and resource needs.

Managed the reorganization of Sharepoint environment to improve functionality and user experience.

SYNCHRONOSS TECHNOLOGIES

senior business analyst (FTE) Nov 2012 – Nov 2013

Serve as telecom business SME on software solutions for ordering and provisioning telecom services in meeting customer needs and adherence to industry standards.

Participated in requirement gathering meetings with business and IT organizations. Documented business and system requirements in support of development process, including review sessions, prioritization and sign-off.

Review customer enhancement requests related to industry standards, infrastructure capabilities, cost analysis and scheduling.

Support clients for release updates and provide support in use of web-based solutions. Manage release content and coordinate conversion activities in working with multiple trading partners.

Capture requirements for specific enhancements and coordinate all phases of analysis, design, and implementation.

FRONTIER COMMUNICATIONS

Functional Analyst/product specialist (Contract - TSRI) Aug 2012 – Nov 2012

Serve as interface with business, other IT organizations and senior management for project status, task assignments and resource availability for multiple projects related to design and development of interface needs between OSS/BSS applications.

Create system requirements for mapping data elements between systems and design solutions for implementation into existing WSDL and APIs. Work with multiple applications to ensure data elements are captured and identified correctly. Lead design sessions with organization to review all requirements and understand data flows between systems.

Facilitate user story development and document use cases using Agile methodology. Managed collaborative sessions with business and IT to develop solutions to support organizational needs and timelines.

Evaluated products and they were associated with the interfaces designed.

Review business practices in supporting SOX (Sarbanes-Oxley Act) requirements and develop necessary reports.

COMCAST

business Analyst (Contract - TSRI) Jul 2011 – Dec 2011

Managed the integration of data captured from cable boxes to databases where information is enhanced and displayed on executive dashboards in support of business goals. Improved data accuracy by more than 25% over existing procedures through data mining improvements and redesign of web pages.

Successfully managed development team and release instances to correlate activities with bi-monthly release cycles. Utilized Agile methodologies to complete weekly sprints to incorporate solutions for release cycles.

Reviewed existing database structure to identify and improve upon dimension modeling formats. This includes identifying and modification of mediation rules to improve system performance and data integrity in which a 50% performance improvement was realized over existing customer experience.

INNOVATIVE TELEPHONE COMPANY

Project Manager/business analyst (Contract - TSRI) Oct 2010 – Jun 2011

Facilitated JAD/RAD sessions for requirements gathering phases associated with physical inventory and HR Payroll systems. Results utilized to define system and process changes, including requirements utilized for vendor selection.

Coordinated migration from multiple company accounting procedures to single company GL solution. Reduced Chart of Accounts by more than 50% while improving accounting tracking procedures associated with FCC Part 32 Accounting Standards.

Lead team in vendor selection for HR and Accounting COTS applications that impacts payroll and project resource allocation. Included contract management coordinating installation, conversion, communication, training, and support of application with various vendors and organizations within the company within defined timeframe. Implemented in defined timeframe and budget.

Coordinate implementation of AR/AP ordering solution into business operations and integration with existing systems as to have complete end-to-end solution for purchasing, invoicing, bill payment and inventory. Insured that multiple systems could support single AR/AP tracking associated with Chart of Account setup. Implemented within defined timeframe and budget and reduced process steps by more than 25% and processing time by more than 50%.

Manage the fiscal year-end inventory functions in analyzing perpetual data in existing applications, outlining and implementing procedure to capture actual inventory, and coordinating loading and implementing new inventory module. Implementation saw a successful transition related to new processes and system utilization. Project also saw true-up of physical inventory vs book inventory where changes realized more than a $1M accounting rewrite.

Integrated MS Project with SharePoint to have a single repository of Project Plans and single Resource Pool. Solution reduced resource contention issues and redundant document management issues. Reduce process steps by more than 25%.

FRONTIER COMMUNICATIONS

product manager/business analyst – wholesale services (Contract - TSRI) Oct 2009 – Oct 2010

Lead Analyst for Wholesale ASR services as part of acquisition of Verizon services. Lead vendor, client, and IT teams through product discovery and successful implementation into new system and business models. Implemented more than 100 modifications to existing systems to support data integration and adherence to industry standards.

Reviewed Wholesale products, as offered by Verizon, and associated to existing Frontier products and/or provided support for new product to be supported.

Manage time/project reporting solutions for all participants related to resource, capital and expense assignments to projects. Improved project tracking accuracy by greater than 50% and reduced reporting process from 5 days to 2 days.

Coordinate data gathering and project plans for new projects related to merger activity, including redesigning and sizing of current applications. Successfully implemented all projects within defined timeframes in meeting client expectations.

TELEPACIFIC COMMUNICATIONS

Business Analyst/Project manager (FTE) Aug 2007 – Sep 2009

Managed six Business Analysts in IT organization associated with identification of business/system requirements as aligned with implementation and support processes. Each Analyst assigned to no less than 3 projects, and as manager provided the guidance to help clients and team work toward meeting project objectives.

Developed business process documentation to introduce new ordering/provisioning application for retail organization. Worked with users to define and create requirements and analyze solutions for testing/development groups through use cases and requirement review sessions. Realized a process improvement from 20 business days to 5 business days and consolidate more than 50 steps to less than 20.

Reviewed existing product offerings to help develop solutions for product catalog offerings. New solutions were incorporated into new ordering/billing systems and worked with marketing teams to incorporate advertising campaigns.

Participated in creation, design, testing and deployment of workflow solutions for processing retail orders from initial ordering through billing as part of merger activities. Enhanced the existing automation process of moving work from one work group to another with the intent to reduce time spent processing orders by 50%.

Coordinated RAD/JAD sessions in capturing requirements for complex network design solutions in support of new technology deployments.

Facilitated Agile iterative sessions for design, development and deployment of application solutions. Successfully deployed solutions on a weekly release cycle which included all phases of testing (unit, E2E, end user).

QWEST COMMUNICATIONS/US WEST

Senior IT business Analyst (FTE) Jan 2005 - Feb 2007

Responsible for capturing and documenting requirements associated with new products related to the ordering, billing and provisioning of retail services, including new technology for integrating video and telephony such as IPTV, Billing Adjustment Tools, Bulk Billing Solutions, and Metro Optical Ethernet (QMOE) projects. Duties also included tracking requirements to ensure project success and minimal deviation. Participated in call center time/motion studies with data used to identify business/IT benefits to support business case and software deployment strategies.

Utilized RUP framework for managing both business and system requirements on various projects.

Senior business analyst: Wholesale 2000 - 2005

Responsible for providing information to process/product SME’s in updating methods and procedures associated with ASR (Access Service Request) and LSR (Local Service Request) issues associated with ordering and billing of products.

Represented Qwest at industry meetings (ATIS-OBF - Ordering & Billing Forum) and managed design and implementation of technical improvements related to data exchange protocols.

Managed UML business needs with IT and vendors in support of industry standards. Responsibilities included conversion of data from existing data format to UML object-oriented structure. Sponsored UML solutions at industry forums and coordinated discussions with Telecom industry companies to adopt UML solution for ordering processes between trading partners.

Managed software releases for mainframe applications including coordinating release schedules with 3rd party vendors and trading partners, and the creation, deployment, and maintenance of web-based application for ASR activity by customers.

Manager: carrier Systems 1997-2000

Responsible for all computer requirements (hardware, software, network) for 1500-member organization; introduced solutions to improve user capabilities in managing orders and end-to-end processing of information. Developed, deployed and supported applications to support various organizations in gathering statistics on customer activity. Designed web-based applications to capture customer records and activity to be tracked and analyzed for marketing new products.

IT Manager: Systems Planning Engineering 1995-1997

Partnered with client organizations to evaluate business solutions for process, functional and technical environments associated with implementing desktop tools to improve order processing efficiencies. Duties also included managing vendors and company personnel in introducing technical solutions to support flow-through solutions. Developed and implemented business cases in support of system enhancements to reduce ordering processing and costs. Managed RFP’s in working with 3rd party vendors on software/hardware selection.

Project Manager: Deployment Coordinator 1990-1995

Managed a 60-member team responsible for the creation, design and development of 4 new business offices and computer centers as part of major, $30 million re-engineering effort. Duties included determining location, budget, furniture, electrical, telephone usage, desktop environment, LAN/WAN design, vendor procurement, client server configuration and support for 2,800+ seats.

Responsible for deployment of desktop products used in various business offices across all business organizations. These products provided users with ability to multi-task across various applications from a single desktop environment.

BELLCORE

Project Manager: System Development (FTE) 1986-1990

Managed software design, development, deployment and support for desktop and mid-range-based applications supporting more than 100 telecommunication companies.

Managed requirement sessions, technical and functional specification designs, and end user needs in meeting customer ability to electronically share information in batch mode.

Participated in quarterly sessions to define telecommunication industry standards for ASR/LSR ordering and billing procedures.

Education

PhD Business Management (in progress) University of Phoenix

MBA E-Commerce/Operations Management Regis University

BS Business Information Systems/Management University of Phoenix

memberships

PMI Project Management Institute (National and local chapter member)

IIBA International Institute of Business Analyst (National and local chapter member)

certifications

Agile Master

ScrumMaster

Quality Management

Scrum Immersion

Six Sigma Green Belt

Technical Skills

PM/Development Models: Agile, SDLC, XP, RUP, RAD, JAD

Use Case Modeling (UML) and QA Testing

Data Standards: EDI, XML, HTML, NDM

IP Telephony, Telecom Standards, Cable Standards

Bell System knowledge for Ordering, Billing and Provisioning systems, including EXACT, TIRKS (high level), EASE, IABS

Software Vendor Relationships: Neustar, Synchronoss, CapGemini,,Telecordia, ADP, Bellwether, CommSoft

Requirements Management: Doors, Clarity, Serena Dimensions, Caliber Rally, JIRA, SPIRA

OSS/BSS System Knowledge: Kenan/FX, M6, VFO, ePMX, Savvion, CommSoft, ADP, MAS200, DPI, Host Analytics

MS Office Suite: Word, Excel, Powerpoint, Outlook, OneNote, Project, Visio, Access, InfoPath, Sharepoint, MS Project Server

Other: TOAD, SQL, Oracle, SOAP/UI, G Suite (Google), Terradata SQL Assistant, LucidCharts, Miro

Contact this candidate