Quality Assurance Surgery Center

KRISTINA GAMBOA

Shoreline, WA 206-***-**** **********@***.***

ASC administrator with more than 30+ years of experience incorporating 24 years of diverse leadership and significant accomplishments.

Excellent leadership, communication and interpersonal skills committed to cost-effective management and quality performance.

Pacific Cataract and Laser Institute – Bellevue

Oversight for daily operations and administration of multi-specialty surgery center.

Successfully lead team to achieve AAAHC accreditation.

Direct oversight for the development of the surgical center's policies and procedures for employee and provider staff.

Oversight for Quality Assurance and Quality Improvement Program and serves as liaison to corporate office.

Facilitates implementation of systems and programs to improve and enhance anesthesia/surgical services and infection control.

Oversight for compliance with all regulatory agencies including State, Federal and Accreditation standard.

Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.

Performed statistical analyses to gather data for operational and forecast team needs. Introduced new methods, practices, and systems to reduce turnaround time.

Ambulatory Surgery Center Manager, 09/2017 - 08/2023

Pacific Cataract and Laser Institute – Kennewick

Oversight for daily operations and administration of multi-specialty surgery center.

Successfully lead team to achieve AAAHC accreditation.

Direct oversight for the development of the surgical center's policies and procedures for employee and provider staff.

Oversight for Quality Assurance and Quality Improvement Program and serves as liaison to corporate office.

Facilitates implementation of systems and programs to improve and enhance anesthesia/surgical services and infection control.

Oversight for compliance with all regulatory agencies including State, Federal and Accreditation standard.

Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.

Performed statistical analyses to gather data for operational and forecast team needs. Introduced new methods, practices, and systems to reduce turnaround time.

Corporate Surgery Trainer, 07/2013 - 09/2017

Pacific Cataract and Laser Institute – Chehalis

Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Developed effective training plans based on department needs and objectives.

Coached employees on best practices, providing constructive feedback to support their professional growth.

Enhanced trainee engagement through interactive workshops and hands-on activities.

Provided one-on-one mentoring to help individuals reach their full potential within the organization. Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Evaluated progress for assigned trainees.

Educated staff on proper use of products and systems.

Surgery Technician Lead, 01/2001 - 07/2013

Pacific Cataract and Laser Institute – Kennewick / Yakima, WA

Played an active role in quality improvement initiatives aimed at optimizing workflow processes within the operating room environment.

Reduced risk of infection for patients through diligent sterilization and organization of surgical instruments before, during, and after surgeries.

Facilitated successful surgeries with minimal complications by adhering to strict protocols regarding patient positioning and draping techniques.

Increased patient safety by conducting thorough preoperative assessments, including verification of medical history, allergies, and consent forms.

Managed daily, weekly, monthly, quarterly, annual maintenance, cleaning, and stocking requirements. Organized training and competency checks for site staff. Managed IOL inventory.

Medical Assistant/Surgical Technologist, 11/1993 - 07/2013

Pacific Cataract and Laser Institute – Pacific Northwest

Directed patients to operating rooms, fielded questions, and prepared for surgery.

Sanitized, restocked, and organized surgical suites and medical equipment.

Documented vital signs and health history for patients in an ASC environment.

Performed medical records management, including filing, organizing, and scanning documents. Built strong relationships with patients through effective communication skills that foster trust in the ASC's commitment to quality care.

Collected and documented patient medical information such as blood pressure and weight.

Verified all surgical orders and prepped OR for cases.

Instrument care, processing, sterilization, repair, and maintenance.

Circulating for various eye surgeries.

Scrub/Assist with various eye surgeries.

Admission of surgical patients.

Discharge of surgical patients. Anesthesia assistant.

Eastern Washington University - Cheney, WA

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