Patient Care Customer Service

Julia Slade

*** ********* **., *** *

Utica, NY *3501 ***********@*****.*** +1-315-***-****

Work Experience

Custodian/Janitor

SBM Management Services-Marcy, NY July 2023 to August 2024

•Performed daily cleaning and maintenance tasks to ensure a clean and safe environment for staff and visitors

•Managed inventory of cleaning supplies, restocking as needed to maintain adequate levels

•Collaborated with team members to coordinate schedules and assignments for optimal coverage• Responded promptly to requests for spills or other accidents, minimizing potential hazards

•Maintained cleanliness of restrooms, including regular disinfection and replenishment of supplies

•Operated floor-cleaning equipment such as vacuums, sweepers, and buffers to maintain polished floors

•Assisted in setting up meeting rooms or event spaces according to specific requirements

•Ensured proper disposal of waste materials following established guidelines

•Completed routine inspections of facilities, identifying maintenance needs and reporting them to the appropriate department

•Followed all health and safety regulations while performing duties on-site

•Provided excellent customer service by addressing inquiries or concerns from staff or visitors in a professional manner

•Collaborated with other custodial staff members on special projects such as deep cleaning or renovations

Patient Care Technician

MVHC-New Hartford, NY

October 2021 to July 2023

•Provided direct patient care, including bathing, grooming, and feeding assistance

•Monitored vital signs and reported any abnormalities to the nursing staff

•Assisted with transferring patients in and out of beds or wheelchairs

•Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies

•Assisted in the implementation of patient care plans as directed by healthcare professionals

•Documented patient information accurately and timely in electronic medical records system

•Responded promptly to call lights and requests for assistance from patients

•Collaborated with interdisciplinary healthcare team members to provide comprehensive care for patients

•Ensured compliance with infection control protocols during all patient interactions

•Supported patients' emotional well-being through active listening and compassionate communication

•Assisted in transporting patients to various departments within the healthcare facility for tests or procedures

•Provided comfort measures such as positioning pillows, blankets, or adjusting room temperature as needed

•Always maintained confidentiality of patient information

•Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage

•Contributed to a positive work environment by fostering teamwork among colleagues

•Aided in the collection of specimens (urine, stool) for laboratory analysis

•Followed established protocols when handling hazardous materials or biohazard waste

•Demonstrated proficiency in using medical equipment such as EKG machines or glucose monitors

•Closely monitored patients' condition post-surgery or after medical interventions

•Served as a liaison between patients/families and healthcare providers regarding questions or concerns about treatment plans

•Escorted discharged patients safely out of the facility while providing appropriate instructions on follow-up care

•Assisted in the implementation of infection prevention measures to minimize the risk of healthcare-associated infections

•Supported patients with activities of daily living, including dressing, toileting, and ambulation

Personal Care Aide (PCA)

Private Caregiving Services-Utica, NY

October 2019 to October 2021

•Provided compassionate and personalized care to elderly clients in a private live-in setting

•Assisted clients with activities of daily living, including bathing, dressing, grooming, and medication management

•Created and implemented customized care plans based on individual client needs and preferences

•Maintained a clean and safe living environment for clients by performing light housekeeping duties

•Prepared nutritious meals according to dietary restrictions and preferences of clients

•Managed medical appointments, transportation, and ensured timely administration of medications

•Monitored vital signs, observed any changes in health condition, and promptly reported concerns to healthcare professionals

•Engaged clients in meaningful activities such as reading books, playing games, or going for walks to promote mental stimulation

•Provided companionship and emotional support to alleviate feelings of loneliness or anxiety among clients

•Collaborated with family members or other healthcare professionals to ensure continuity of care for the client's well-being

Personal Care Aide (PCA)

Masonic Nursing Home-Utica, NY

March 2019 to November 2019

•Provided personalized care and assistance to clients in their daily activities, including bathing, dressing, grooming, and medication management

•Ensured the safety and well-being of clients by closely monitoring their physical and mental health conditions

•Assisted with mobility needs such as transferring from bed to wheelchair or vice versa, using proper lifting techniques

•Maintained a clean and organized living environment for clients by performing light housekeeping tasks• Prepared nutritious meals according to dietary restrictions and preferences of clients

•Built strong relationships with clients through compassionate communication and active listening skills

•Documented client progress, observations, and any changes in condition accurately for reference by health care professionals

•Supported emotional well-being by providing companionship and engaging in meaningful conversations with clients

Event Specialist

Advantage Solutions-Utica, NY

August 2017 to March 2019

•Planned and executed corporate events, including conferences, seminars, and product launches

•Collaborated with clients to understand their event objectives and developed customized event proposals

•Negotiated contracts with vendors and suppliers to secure competitive pricing for services and products

•Coordinated logistics such as venue selection, catering arrangements, audiovisual equipment setup, transportation, and accommodations

•Implemented efficient registration processes using online platforms to streamline attendee management

•Developed comprehensive timelines and schedules for each event to ensure all tasks were completed on time

•Managed onsite operations during events to ensure smooth execution of all planned activities

Event Specialist

CROSSMARK-Utica, NY

January 2017 to August 2017

•Assisted in the setup and breakdown of special events, ensuring all equipment and materials were properly organized

•Provided exceptional customer service to event attendees, addressing inquiries and resolving issues promptly

•Collaborated with team members to execute event logistics, including registration, seating arrangements, and audiovisual setup

•Managed crowd control during high-traffic periods to ensure a safe and enjoyable experience for all guests

•Maintained cleanliness and organization of event spaces throughout the duration of each event

•Assisted in coordinating vendor activities, such as food service or merchandise booths, to ensure smooth operations

•Respond quickly to emergencies or incidents during events by following established protocols and providing necessary assistance

•Demonstrated strong problem-solving skills by effectively resolving conflicts among attendees or addressing last-minute changes in event plans

•Collaborated with event planners to implement creative ideas for enhancing guest experiences at special events

•Ensured compliance with health and safety regulations by monitoring venue conditions and reporting any hazards or concerns immediately

•Supported marketing efforts by distributing promotional materials or engaging attendees in conversations about upcoming events

Personal Care Aide

U.S. CARE SYSTEMS, INC.-Utica, NY

May 2015 to August 2015

•Provided personalized care and assistance to clients in their daily activities, including bathing, dressing, grooming, and medication management

•Ensured the safety and well-being of clients by closely monitoring their physical and mental health conditions

•Assisted with mobility needs such as transferring from bed to wheelchair or vice versa, using proper lifting techniques

•Maintained a clean and organized living environment for clients by performing light housekeeping tasks• Prepared nutritious meals according to dietary restrictions and preferences of clients

•Managed client appointments, transportation arrangements, and accompanying them to medical visits or social outings

•Built strong relationships with clients through compassionate communication and active listening skills

•Supported emotional well-being by providing companionship and engaging in meaningful conversations with clients

•Documented client progress, observations, and any changes in condition accurately for reference by healthcare professionals

•Collaborated effectively with healthcare team members including nurses, doctors, therapists to ensure coordinated care delivery

•Attended training sessions regularly to stay updated on best practices for personal care assistance

•Demonstrated flexibility by adapting quickly to changing schedules or unexpected situations

•Provided support during end-of-life care processes with empathy and compassion

•Coordinated medical equipment rentals for home use based on individual client needs

•Assisted individuals with disabilities in developing independent living skills

•Monitored vital signs regularly as part of ongoing health assessment process

Daycare Provider

Oneida County Daycare Unit-Utica, NY

November 2012 to February 2015

•Created and implemented age-appropriate curriculum to promote child development and learning

•Maintained a safe and nurturing environment for children, always ensuring their well-being

•Established positive relationships with parents, providing regular updates on their child's progress and addressing any concerns or questions

•Organized and supervised various activities such as arts and crafts, story time, outdoor play, and educational games

•Managed daily schedules for multiple children, including meals, nap time, and structured learning activities

•Implemented behavior management techniques to encourage positive behavior in children

•Administered first aid when necessary and followed proper emergency procedures

•Collaborated with other daycare providers to plan group activities that fostered social interaction among children

•Maintained accurate records of attendance, incidents, milestones achieved by each child

•Ensured compliance with state licensing regulations regarding health standards, safety protocols, staff-to-child ratios

•Participated in ongoing professional development opportunities to stay updated on best practices in early childhood education

•Provided support during toilet training process for toddlers transitioning from diapers to using the restroom independently

•Assisted with meal preparation following dietary guidelines provided by parents or nutritionists

•Engaged children in interactive play sessions that stimulated cognitive skills

•Supervised indoor/outdoor play areas to ensure a safe environment for physical activity

•Encouraged creativity through art projects involving painting, drawing, coloring

•Fostered language development through storytelling sessions and conversations with children

•Demonstrated patience while assisting young learners in developing fine motor skills through puzzles or building blocks

Cashier

Walmart-Utica, NY

September 2011 to November 2012

•Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

•Always maintained a balanced cash drawer, reconciling discrepancies promptly

•Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

•Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

•Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

•Implemented effective upselling techniques to increase sales of promotional items or add-ons

•Collaborated with the store management team to resolve pricing discrepancies or product returns

•Ensured cleanliness and organization of the checkout area, including bagging items properly and restoring supplies as needed

•Utilized point-of-sales (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs

•Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

•Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

•Trained new employees in operating cash registers effectively

•Resolved customer complaints regarding pricing errors or product availability with professionalism

•Assisted in inventory management by monitoring stock levels at the checkout counter

•Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues

Customer Service Representative

APAC Communications-Utica, NY

July 2007 to November 2008

•Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

•Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

•Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

•Built rapport with customers through active listening, empathy, and personalized interactions

•Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

•Assisted customers in navigating company websites, troubleshooting technical issues, and placing orders online

•Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers

•Maintained detailed records of all customer interactions in CRM system for future reference and analysis

•Identified opportunities for process improvement based on common customer inquiries or pain points

•Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

•Upsold additional products or services to customers based on their needs and preferences

Assistant

Board Of Education-Utica, NY

January 2007 to January 2008

•Provided administrative support to senior executives, managing calendars, scheduling meetings, and coordinating travel arrangements

•Maintained confidential files and records, ensuring accuracy and accessibility for efficient retrieval

•Prepared reports, presentations, and correspondence using Microsoft Office Suite

•Assisted in the planning and execution of company events, including logistics coordination and vendor

management

•Managed incoming calls and emails, responding promptly and professionally to inquiries

•Coordinated office supplies procurement to ensure adequate stock levels while optimizing costs

•Created and maintained electronic filing systems for easy document organization and retrieval

•Scheduled appointments with clients or customers based on availability of staff members

•Collaborated with cross-functional teams to facilitate smooth workflow across departments

•Handled sensitive information with utmost confidentiality following established protocols

•Performed data entry tasks accurately within specified timelines to maintain database integrity

•Conducted research on industry trends or competitors' activities to provide valuable insights for decision-making purposes

•Organized team meetings by sending out invitations, preparing agendas, taking minutes, and distributing meeting materials

Education

GED in Business

Proctor Senior High School - Utica, NY 2007

Data Entry in Business Technology

Oneonta Job Corps - Oneonta, NY

April 2004 to May 2005

Skills

•Alzheimer's care

•Ethernet

•Windows

•Catering

•Dietary department experience

•Microsoft Excel

•Typing

•Food production

•Caregiving

•Home Care

•Food Safety

•Home health

•Medical coding

•Meal Preparation

•Cash register

•Data Entry (10+ years)

•Dietary aide experience

•EMR Systems

•Cash handling

•Organizational skills

•Microsoft Access

•Computer skills

•Vital Signs

•CRM software

•Events Management

•Leadership

•Cooking

•HIPAA

•Software Troubleshooting

•Phone etiquette

•Food Preparation

•Kitchen Management Experience

•Customer service

•Communication skills

•Clerical experience • Food management

•Time management

•Optical experience

•Personal Care Aide (Less than 1 year)

•Food Service Manager (Less than 1 year)

•Laundry

•Patient Care

•Basic math

•Culinary Experience

Awards

Clinical Terminology

July 2021

Certifications and Licenses

Certified Clinical Medical Assistant (CCMA)

July 2021 to Present

Clinical Terminology

Personal Care Aide

June 2015 to Present

Data Entry

May 2005 to Present

CPR Certification

Food Handler Certification

First Aid Certification

Food Manager Certification

June 2017 to June 2022

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