Customer Service Office Manager

Summary

Exceptional call center representative with over 10 years of experience providing professional customer service, delivering excellent time management, and multitasking Outgoing and friendly customer service representative with 14 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor Skills

Customer service, Computer literacy, Microsoft word, Microsoft excel, Documentation review, Communication skills, Phone Etiquette, Problem Resolution, Computer Skills, Filing Experience

Clinic Coordinator

The Guidance Center • Atchison, KS

11/2020

Managed client scheduling both in person and over the phone Conducted initial intakes and check-outs for clients Skilled in handling crisis situations confidently

Experience with maintaining client charts, both paper and electronic Proficient in scanning and transferring documents to electronic charts Completed front desk transactions and occasionally filled in for the office manager Trained store personnel on how to interact with clients Trained all new employees at all locations

Maintained a high level of professionalism and provided excellent customer service to all company clients. County Administrative Assistant

Atchison County • Atchison, KS

04/2019 - 11/2020

Assisted the county clerk and the director of community corrections. Handled all administrative things.

Worked with voter registration and election duties. Paid all county bills as well as budgeting and handelings the county check book. Office Manager

VanDyne Dental • Atchison, KS

06/2011 - 03/2019

Managed office space, equipment, and employees, including providing for meeting space, central filing, and equipment and computer technology

Trained all new employees in office procedures, job descriptions and job expectations Was responsible for all office bills, payroll, and daily deposit. Handled all patient insurances.

Scheduled all patients

Made sure all supplies was stocked and purchased.

Handled customer inquiries, answered questions, and resolved problems in a timely manner Kirsten Moppin

**************@*******.*** / 913-***-**** / Severance, KS Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Education

Administrative Medical Assistant

Highland Community College • Atchison, KS

05/2011

Certfied Administrative Medical Assistant

High School

Maur Hill Mount Academy • Atchison, KS

05/2008

High School Diploma

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