Wait Staff Customer Relations

EH Edward Holliday

Atlanta, GA ***** 470-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

My name is Edward Holliday and I am from Henderson, NV. I was raised in Smyrna, GA, where I attended The Westminster Schools from 1st-12th Grade. I am a great addition to any team I am working with. I am a hard worker, problem solver, diligent with my work and always focused on the task at hand. I love being in stressful, pressure filled situations as I love the fast paced work environment and continuing to push myself to be the best at what I do. I have worked as a server for over 4 years at several different restaurants. I believe I have great communication skills, which have helped me receive countless awards and letters of recognition for my service. I continue to strive to be the best at any task I intend on attacking.

ACCOMPLISHMENTS Received letters of recognition for my service and attentiveness to tables at Olive Garden.

SKILLS Condiment Restocking

Wait Staff Support

Hospitality Management

Servsafe Certified

Suggestive Selling

Conflict and Complaint Resolution

Team Player

Cool Under Pressure

Specials Promotion and Upselling

Order Accuracy and Delivery

Guest Satisfaction

Sales Expertise

WORK HISTORY BUSSER 07/2022 to 11/2022

STK Steahouse Atlanta, GA

Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.

Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.

Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Worked well in diverse team settings by partnering with others to complete tasks.

Provided attentive service and proactively assessed guest needs. Resolved and escalated customer issues quickly to uphold strong customer relations standards.

Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables. Improved customer satisfaction rates by answering customers' questions and resolving issues.

SERVER 03/2021 to 11/2021

Olive Garden Kennesaw, GA

Cultivated warm relationships with regular customers. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Used slow periods to restock supplies, ice, trays and delivery bags. Checked identification for minimum age for sale of alcoholic beverages. Increased sales significantly by upselling higher-end products to customers.

Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. SERVER 03/2019 to 10/2020

Applebee's Grill + Bar Auburn, AL

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Used slow periods to restock supplies, ice, trays and delivery bags. Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Increased sales significantly by upselling higher-end products to customers.

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. EDUCATION No Degree Business

Auburn University, Auburn, AL

LANGUAGES Spanish

Professional Working

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