Customer Service Front Office
Resume:
RESUME
PERSONAL DETAILS
NAME: Kavenge Christine
SEX: Female
NATIONALITY: Kenyan
AGE: 28
DATE OF BIRTH: 02 march 1997
MARITAL STATUS: Single
LANGUAGES: English (Oral and written fluency)
Kiswahili (Oral and written fluency)
Arabic
RELIGION: Christian
CONTACTS:
PHONE NUMBER: +254-***-***-***
EMAIL: ************@*****.***
I.D: 34629989
GOALS AND PERSONAL PHILOSOPHY
Committed to excellence in terms of dedication, honesty, accuracy, integrity, team work and professional ethics in the place of work
ACADEMIC BACKGROUND
Mar 2017- Nov 2017 MAISHA BORA TRAINING INSTITUTE
Certificate in catering services
2012-2015 ST LUKE SECONDARY SCHOOL
Kenya certificate of secondary education
2004 2011 EASTLEIGH AIRPORT PRIMARY SCHOOL
Kenya certificate of primary education
WORK EXPERIENCE
December 2015 March 2016: Shop Management
April 2016 October 2017: Mpesa Agent, cashier
November 2017 - October 2019 Merchandising
November 2019- December 2021: Care giver
February 2022 -till date : Cashier at iriss mini mart
SKILLS AND COMPETENCE:
Excellent communication skills
Attention to details
Physical strength
Safety consciousness
Commercial awareness
Ability to handle financial roles and responsibilities on profit and loss reporting
Client administration and social mobilization
Team work
Knowledge in computer applications
PROFESSIONAL EXPERIENCE
Duties and responsibilities:
Work with customers with the most cheerful and pleasant deposition
Development, maintenance and retention of customers relationship
Give answers to customers questions or concerns related to products and demonstrations
Communicate and assist customers in the best way possible
Deal with customers complaints professionally and with restraint
Close as many deals and transactions as possible
Prepare displays of merchandise and assist with relocation of stock when needed
Preparing weekly and monthly reports
Responsible and accurate reporting and documenting
Areas of expertise
Corporate communication
Client relationship management
Patient, Tactful, diplomatic and approachable
Confident about gathering facts and statistics
Staff management and human relations
Dispute resolution
Personal attribute
I am a flexible, motivated and reliable customer service and front office operations professional with significant experience to work in compliance with standards and regulations. I am also a good communicator with proven with inter personal skills who can work with a team whilst also capable of using own initiatives, skilled in dealing with problems in a resourceful manner.
Enthusiastic to learn and undertake new challenges with capability to work well under minimal supervision and under pressure to deliver results. This has enabled me to work and relate with various individuals. I hope by joining your organization/company, I will be able to learn and advance much in my career and in life general.
Interests and abilities
Participating in community service
Reading educative literature
Attending career workshops
Travelling
Socializing
Referees
Mr Edwin Kimani
Manager
Ola petro station
Mrs Amina Pendo
Manager
Absolute solutions
Mr Felix mutual
Manager
Iriss mini mart
Contact this candidate