Business Operations Customer Service
Resume:
Sabrina Singletary
Fayetteville, NC *****
*******************@*****.***
Effectively manage personnel and business operations to handle demanding food service operations needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Authorized to work in the US for any employer
Work Experience
Plasma Processing, Phlebotomist II, Donor Center Technician Grifols Plasma Center - Fayetteville, NC
May 2013 to Present
• Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
• Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Performed bedside tests like bleeding time tests and entered results into patient charts.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Followed physician orders when administering therapeutic phlebotomy. Assistant Restaurant Manager
Burger King - Fayetteville, NC
January 2009 to Present
• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Recruited and hired employees offering talent, charisma and experience to restaurant team.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
• Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Restaurant Shift Manager
Hardees - Fayetteville, NC
August 2003 to June 2008
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
• Checked and monitored inventory levels to reorder items.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
• Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Monitored food handling, safety and adherence with uniform requirements, including clothing, non- skid shoes and hair nets.
• Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
• Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Education
High School Diploma
Douglas Byrd High School - Fayetteville, NC
1993
Skills
• Medical office administration
• Patient confidentiality
• Specimen Labeling Procedures
• Recording Data
• HIPAA
• Drawing Blood
• Venipuncture
• Phlebotomy
• Inventory controls
• Accurate Money Handling
• Team Leadership
• Scheduling
• Schedule Management
• Training and mentoring
• Team Building
• Opening and Closing Procedures
• Business planning
• Staff Management
• Financial Management
• Search Engine Optimization
• Business Development
• Analytical skills
• Customer service
• Basic math
• Conflict resolution
• Packing skills
• Equipment operation
• Good listening skills
• Medical Records
• Management
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