Project Management Team Lead
Resume:
Utkarsh Trivedi
****************@*****.***
Remote / No. 59/43, Lakeview Street, Taramani, Chennai-600113. CAREER OBJECTIVE
To be professionally associated with an esteemed organization with an objective to accept the challenges in the field of management and dynamic Team Lead - PMO and Transformation to spearhead the planning, execution, and continuous improvement of project management and transformation initiatives within the organization. Also, leading a team of Project Managers/PMO/PC and transformation specialists, ensuring the effective delivery of high-impact projects and the successful transformation of business operations in alignment with the organization’s strategic objectives. SKILL HIGHLIGHTS
Team Handling
Proficiency in MS Excel
Project Management
Excellent Communicator
Change Management
Good Knowledge of MS Office
Quick learner
Accepting Challenges
Adaptability
Great Interpersonal Skills
Multitasking abilities
Operations Management
Project Tracking
Technical Skills
Result Oriented
Detailed Oriented
Risk Management
Resource Management
Project Tracking
Mentor for trainees
Presentation
Power BI
Kimble/Kantata
Salesforce
Asana
Clarizen
Oracle ERP
PROFESSIONAL EXPERIENCE
PMO Team Lead at IRIS KPO Resourcing (I) Pvt. Ltd. (Oct-2021 to till date), Chennai. Experience:
Proven track record of successfully delivering complex projects and managing cross-functional teams.
Demonstrated experience in leading and driving business transformation efforts within an organization.
Experience with project management methodologies (Jira, Oracle NetSuite/ERP etc.) and transformation frameworks.
Key Responsibilities:
Team Leadership & Management:
Lead, motivate, and manage the PMO team, ensuring the successful delivery of all projects while meeting deadlines and quality standards.
Assign tasks effectively and monitor team progress, ensuring consistent achievement of objectives.
Conduct regular 1:1 sessions and team meetings to foster strong communication, address challenges, and maintain team alignment.
Set quarterly team objectives and development plans, supporting both individual growth and overall team performance.
Stakeholder & Customer Relations:
Serve as the primary point of escalation for stakeholders and customers, addressing issues and resolving conflicts after engagement with Heads, Directors, Project Managers, and Project Manager Associates.
Maintain clear and consistent communication with stakeholders, customers, internal resources, and third parties to ensure projects are completed on time and meet expectations.
Risk & Issue Management:
Facilitate decision-making processes for complex challenges and assist teams in overcoming obstacles in a timely manner.
Proactively identify and manage risks, issues, and roadblocks, developing mitigation strategies to ensure project success.
Team Development & Conflict Resolution:
Foster positive team relationships and resolve conflicts efficiently to maintain a collaborative and productive working environment.
Facilitate individual and team development initiatives to drive continuous improvement and high performance.
Reporting & Administration:
Assist in the production of weekly and monthly project status reports, monitoring progress and highlighting key performance indicators (KPIs).
Maintain accurate weekly timesheet records and resource forecasting to ensure effective control of projects and resource allocation.
Receive new orders, triage them, and allocate tasks to appropriate project teams.
Input order data into relevant systems and ensure smooth workflow in line with project requirements.
Data Management & Reporting:
Collate, analyse, and distribute project data across various systems (Salesforce, Clarizen, Kantata, Acuity, Asana, Skore, DMS, RDS, Pivotals, Every LMS, iHasco, Get-Feedback - CSAT etc.).
Monitor team updates in shared reports to ensure consistency, accuracy, and adherence to quality standards.
Conduct regular audits of projects and programs to ensure alignment with PMO objectives and organizational goals.
Provide detailed analysis and statistics to support Professional Services (PS) team KPIs, helping to track project and team performance.
Governance & Process Adherence:
Ensure strict adherence to governance processes, standard operating procedures (SOPs), and service level agreements (SLAs).
Assist in the administration of transformation projects to guarantee smooth execution in line with company standards and timelines.
Documentation & Knowledge Management:
Create, update, and maintain comprehensive documentation, including SOPs and SLAs, in collaboration with the PMO and department heads.
Provide general administrative support to the wider management team, as needed. Recruitment & Resource Management:
Lead recruitment efforts across multiple teams to ensure the PMO is staffed with the necessary talent to meet project demands and organizational needs. Business Support - Executive Administration at Maersk Training India Pvt. Ltd. (Feb-2019 to Sep-2021), Chennai.
Roles and Responsibilities:
Current roles include tracking of course from start to end and monitoring its progress to show the workload of a day and forecast for future days.
Generation of reports (MIS), in excel and consolidation of large amount of data and creating presentations.
Documenting and following up on important actions and decisions from meetings.
Data gathering will be executed and derived by me on daily basis to explore the view of management to see the insight of project progress.
Maintaining consolidated data information for gap analysis, future reference and this will be used for client.
Weekly reports and presentation will be shared to peer manager and respective stakeholder to discuss on workload and strategy for moving hindrance to workable one.
MoM tracker will be updated, and it will be sent to stakeholders on weekly basis to close the action items identified as a gap in process.
Planning and coordinating for venue and instructors, as per requirement.
Responsible for coordinating with travel and hospitality partners.
Maintaining healthy relations with vendors.
Exposure of Picasso, Hogrefe, Microsoft Dynamics NAV ERP etc.
Accessing and keeping the portals up to date like GMS, IWCF, IADC, GWO.
Working in operations control and course management (Online and Offline).
Arrangements are done by me as per the course requirements like materials, venue, trainers etc. Initial introduction will be carried out by me for assessments and tests as per the requirement of courses.
Maintaining records like working files, course planning, third party bookings etc.
Liaising and maintaining relations with key clients.
Carrying out recruitments and doing joining formalities for the same.
Managing and maintaining accreditation from various accreditation bodies like DMA, IWCF, IADC, GWO, OPITO etc.
Secretarial Assistant (Apprenticeship) at ONGC, 18 months (May-2017 to Nov-2018) Chennai.
Roles and Responsibilities:
Assisting in arrangement of appointments, engagements and maintaining records.
Carry out notice, agenda and minutes for official meetings.
Monitor and collect the relevant data across the organization and compile them into reports for higher officials.
Organize conferences, meeting and social activities of Organization.
Carry out filing system, official record, travel management, draft mail and letters.
Exposure of SAP, EPM, Oracle knowledge of MS-office and efficiency in advanced MS-excel, MS-word and Power point.
Provide ongoing analysis, tracking, reporting and presentations to maintain awareness of current position.
Worked in Pre-audit, central accounts and engaged with various assignments.
Dealing with vendors and providing administrative support to the top management of the departments.
Support in planning design and execution of assignments with higher officials.
Providing administrative support and engaged with various assignments to the top management of the department.
ACADEMIC PROFILE
• High School from CBSE Board in year 2012.
• Intermediate from CBSE Board in year 2014.
• B.A. (Psychology, Economics) from National P.G. College in year 2017.
• MBA (Finance) from Loyola College-PULC in year 2019.
• Management Information System- IIT KGP in year 2020.
• Project Management for Managers- IITR in year 2020.
• Decision Making with Spreadsheet- IITR in year 2022.
• Pursuing Data Analyst course.
COMPUTER QUALIFIATIONS
• ‘O’ Level (NIELIT) from Aptech Computer Education in year 2021.
• CCC (Course on Computer Concepts - NIELIT) in year 2017.
• DCA (Diploma in Computer Applications) in year 2017.
• Passed Typing Lower (English) exam, conducted by Dept. of Technical Education, Government of T.N.
ACHIEVEMENTS AND ACCOLADES
• Certificate of Completion for “Empowering Teams with Impact’’ programme recognized by Chartered Management Institute (CMI), UK in year 2025.
• Top Talent Award and Letter of Appreciation signed by UK Top Management from IRIS KPO Resourcing (I) Pvt. Ltd. for the FY24-25.
• IMPACT Award and Certificate from IRIS KPO Resourcing (I) Pvt. Ltd. for the FY23-24.
• IMPACT Award and Certificate from IRIS KPO Resourcing (I) Pvt. Ltd. for the FY22-23.
• Certificate of Participation in DIGITAL MARKETING Workshop.
• Certificate of Participation in First Aid and Basic Life Support Training.
• Certificate of Basic Training in the trade of Secretarial Assistant.
• Certificate of Participation and Appreciation in LUCKNOW MINIATHON-2017.
• Certificate of excellence for IMS Quotient-2016 (IQ Quiz).
• Participated in Urban Dance Tour India held at Delhi in 2015 and in similar workshops
& competitions. Obtained a Certificate of Professional Dance Study Program (PDSP). PERSONAL INFORMATION
Date of Birth: 22nd December, 1996.
Languages known: English, Hindi.
Father’s Name: Rajesh Kumar Trivedi.
Marital Status: Unmarried
Strengths: Efficiency in coordination, problem solving, communication, leadership, quick learner, versatile performer in short ability of multitasking, accuracy in work, effective interpersonal and communication skills, can work in a fast paces and challenging work environment, relationship- building skills.
Place : Chennai
Date : Utkarsh Trivedi.
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