Human Resources Program Manager

Delores B. Gaines

Tallahassee, Florida *****

M: 850-***-****

E-MAIL: *******.***@*****.***

CAREER PROFILE

OBJECTIVE STATEMENT

Accomplished, result-oriented professional, with over 22 years of experience in Law Enforcement, the General Court System, and Human Resources, with progressively higher leadership and management skills, ready to utilize and enhance my versatile knowledge and skills to bring increase to your organization.

PROFESSIONAL EXPERIENCE

Pre-Trail Release Specialist March 2006 to May 2024

Leona County Board of County Commissioners Tallahassee, Florida

Probation Division

Serves as the Deputy Program Manager as it relates to operations and case management; serves as the Subject Matter Expert (SME) to the General Magistrate on clients’ profile, to include, pending cases and prior criminal history; manages a comprehensive data entry program on all clients, while assisting the judicial system regarding bail, bond, and release; act as the Second Judicial Circuit Pre-Trial liaison to court administrators, private attorneys, and law enforcement officials referencing high profile cases; develop and implement compliance policies based upon Pre-Trial standards of practice, relative to all court imposed requirements for release; conducts formal and informal interviews with clients on all requirements for release; provide systematic oversight for information classification based on content, purpose, and user criteria; serve as the records custodian for high profile data and archived cases; interpret and enforce district policies, administrative regulations, and applicable laws that govern client profiles and records

Complete over 700 counsel and release sessions yearly, which accounts for over 30% of the programs’ productivity.

Monitor over 20,000 GPS-monitored clients per year, which accounts for 30 to 50 percent of the total client base.

Perform over 3,000 random drug and alcohol testing per year, which has assisted the county in a 4% fiscal decrease in related offenses.

Independent Living Advisor & Outreach Counselor November 2003 to December 2005

Turner Job Corp Center Albany, Georgia

Served as the Residential Supervisor managing the performance of over 150 students and 2 employees; managed the organization’s counseling program that equipped students for workforce transition; integrated the campus relief program through community involvement and participation; developed Standard Operating Procedures (SOPs) which regulated all residential programs; implemented an in-processing procedure that allowed residential managers to build rapport and cohesiveness with incoming students; provide crisis intervention to students during major life events, while maintaining a parent-like relationship; maintain accurate student records in accordance with applicable laws; inspected facilities and equipment such as emergency management centers and communications equipment in order to determine their operational and functional capabilities; developed chain of command procedures that provided notification of possible emergencies and response implementation; enforced consequences, disciplinary or administrative, for a reward or corrective action.

Managed a counseling program for at-risk teens which resulted in a 3 to 5 percent decrease in emotional and psychologically driven offenses within 1 year.

Implemented a program for life-coaching and mentorship that encouraged students to accelerate program completion

Store Manager (Executive Board Member) May 2002 to November 2003

Habitat for Humanity Tallahassee, Florida

Managed a staff of 4, excluding volunteer staff; served as the Subject Matter Expert (SME) on staffing requirements, which included job classification, manpower assessments, training, and personnel processes; served as the Community Investment Manager, focused on community contrast operations and investments; provided expertise in policy-making to board members and organizational officials to increase program effectiveness; managed the yearly fiscal budget for all departments concerning production, pricing, sales, and distribution; reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.

Implemented and developed a security risk reduction program which resulted in a 25% reduction in theft attempts, county-wide, in all HFH investments and properties.

Reduced organizational cost by 20% in 6 months, by reorganizing staff and volunteer workforce and systemic processes.

Sergeant (Deputy Sheriff) July 1988 to August 2001

Leon County Sheriff’s Office Tallahassee, Florida

Served as the Training Sergeant and Housing Chief for 26 officers and over 1100 inmates; conduct performance appraisals on subordinates, providing input for accommodations, transfers, remedial training, suspension, and dismissals; developed training and operations policy for security and safety procedures, while providing on-the-job training; revised and published departmental standard operating procedures through workgroups and division meetings; developed a network of liaisons from several divisions, such as, parole, community agencies, correctional institutions, psychiatric facilities, and prevention agencies; served as the public liaison for training on matters such as, judicial procedures, court appearances, warrants, witnesses, and subpoenas; Supervise warrant and orders’ processing, to include, probation, release, sentencing, and summons; cultivated a positive and ethical environment, with an unbiased approach, while making difficult and objective decisions; managed the operational security programs designed to protect personnel, facilities, and information; Served as the division human resources supervisor, to provide a rubber-stamp for all administrative actions prior to elevation to the organizations’ human resources department; trained staff in restraint techniques and inmate riot control, while using chemical agents, firearms, and other weapons of force if necessary; conducted interviews of individuals entering secured areas to determine need-to-know and directing and rerouting if necessary; supervised the verification process for Work Release and Night Release programs for effectiveness and efficiency; served as the Drug and Alcohol Liaison for the section, by administering screenings and educational briefings; enforces release requirements for conditional releases, screenings, visitation, and any other court-ordered requirements; developed, implemented, and trained staff on informant relations and information processing procedures; serves as a facility inspector on emergency management centers and pod suitability.

Trained over 200 Officers over a 5 year span, which managed over 7,000 inmates during that time.

Selected by Sheriff Larry Campbell to serve on the Accredited Recruitment Committee.

Provided analytical and critical thinking support which helped measures the level of quality service for the department; this system was adopted as the standard process for quality assurance.

First African-American Female Jail inspector associated with the Florida Jail Association.

First African-American Female Training Supervisor associated with the Florida Jail Association.

Set the Standard for female deputy sheriffs for the organization and surrounding organizations.

EDUCATION

Ashworth College, A/A Criminal Justice: Nov 2009 (GPA 3.84)

Florida State University, B/S Criminal Justice: Projected (Spring 2015)

ACHIEVEMENTS

NAACP Community Achievement Award (1996) Leon County Sheriff’s Office

COMMUNITY INVOLVEMENT

Executive Board Member Habitat for Humanity

Outreach Ministry Board Member Habitat for Humanity

Race Relation Summit Advisor City of Tallahassee

Vital Issue Program (VIP) Instructor Leon County Sheriff’s Office

PROFESSIONAL TRAINING

Advanced Direct Supervision (Law Enforcement)

Advanced Law Enforcement

Domestic Violence Intervention

Juvenile Crisis Intervention

Report Writing Techniques

Gang Identification & Recognition

Case Management

National Crime Information Center (NCIC)

CERTIFICATIONS

Certified Florida Jail Inspector

Certified Human Diversity Instructor

Certified Field Training Officer

Certified Training Sergeant

Advanced Law Enforcement Certification

Law Enforcement Corrections Certification

Law Enforcement Dual Certification

Woman of Excellent Leadership Certification (Florida)

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