Assistant General Customer Service

AYANDEYI ESTHER OLUWATOSIN

Mobile: +234********** Email: ************************@*****.***

Address: Mercy land Villa, Egbedi, Osogbo, Osun State. PROFESSIONAL SUMMARY AND OBJECTIVE

I am a results-driven and adaptable graduate with hands-on experience in leadership, sales, and administration. My diverse background includes successfully managing a self-owned business, excelling as a sales representative, and providing educational support during teaching practice. I also have a proven track record in customer relationship management, inventory control, financial reporting, and team coordination. My leadership roles, as Assistant General Secretary at the Nigerian Christian Corpers Fellowship (NCCF), allowed me to further develop my skills in organizational management, problem-solving, and communication. As I look to the future, I am eager to bring my unique combination of skills to a dynamic organization where I can contribute to growth, apply my educational and administrative expertise, and continue to develop professionally in a collaborative and challenging environment.

EDUCATION

BSc. Biology Education (Second Class Upper Division) (Jan, 2019 - Nov, 2023) Federal University Oye-Ekiti, Ekiti State, Nigeria. National Youth Service Corp (NYSC) (Apr, 2025 - Mar, 2025) KEY SKILLS & COMPETENCIES

Computer Skills: MS Word, MS Excel and Power Point

Interpersonal Skills

Oral and Written Communication Skills

Documentation and Reporting skills

Problem solving skills

Marketing skills

Time management and organizational skills

Project budgeting skills

Financial and Resources Management skills

Strong analytical skills

Leadership and Team coordination skills

WORK EXPERIENCE

Sales representative, Mentor initiative store (June, 2020 – Jan, 2021) Achievements and responsibilities:

Successfully increased sales of kiddies and adult wears, cosmetics, and POS services through effective customer engagement.

Built and maintained strong relationships with customers, which lead to repeat purchases and referrals.

Demonstrated in-depth product knowledge to provide personalized recommendations and enhance customer satisfaction.

Monitored inventory levels and ensured timely restocking of high-demand items to prevent stock outs.

Operated POS terminals efficiently, handling cash and electronic transactions with accuracy.

Arranged and displayed merchandise attractively to boost visibility and encourage impulse buying.

Prepared and submitted daily sales reports while providing valuable customer feedback to improve service and offerings.

Self-Employment, Suffy G Ventures (Jan, 2021- Present)

Achievements and responsibilities:

Successfully managed and operated a self-owned business selling fashion accessories and food items.

Increased customer base through word-of-mouth referrals and excellent customer service.

Effectively marketed and sold products such as headscarves, caps, wedding rings, glasses, wristwatches, and eggs.

Maintained accurate records of sales, inventory, and customer orders for smooth business operations.

Built strong customer relationships by offering quality products at competitive prices.

Handled all aspects of the business, including sourcing products, pricing, and daily transactions.

Adapted to customer needs and market trends, ensuring consistent sales and customer satisfaction. Subject Teacher (Teaching Practice) Senior Secondary School Ora, Ekiti State (Sep, 2021 – Dec, 2021) Achievements and responsibilities:

Taught both Basic Science and Biology to junior and senior secondary school students respectively, with a focus on clarity and engagement.

Developed lesson plans and instructional materials to support effective teaching and learning.

Simplified complex scientific concepts to enhance student understanding and interest.

Encouraged active participation through class discussions, experiments, and demonstrations.

Assessed students' performance through assignments, quizzes, and informal evaluations.

Provided extra support to students who needed help understanding course materials.

Demonstrated responsibility and leadership as an undergraduate taking on teaching duties. VOLUNTEER WORK

State Assistant General Secretary (April, 2024 – Mar, 2025) Christian Corpers Fellowship (NCCF) State Secretariat Lafia, Nasarawa State. Administrative & Leadership Responsibilities

Represented the NCCF Secretariat as the first point of contact for all incoming corps members and visitors.

Maintained official correspondence and documentation for the state office.

Coordinated with 13 NCCF zones to ensure effective communication and workflow.

Oversaw daily administrative activities and ensured smooth operations within the secretariat.

Served as a liaison between corps members and the leadership for feedback and support.

Participated in decision-making and leadership development sessions for the state executives. Sales, Marketing & Advertising Responsibilities

Marketed and sold Christian books and stationeries to corps members and the working class.

Handled book and stationery sales during camp orientation and at the NCCF office.

Conducted market research and made informed decisions on products to purchase for resale.

Promoted sales through personalized recommendations and value-driven engagement.

Built customer loyalty by offering quality service and maintaining inventory to meet demand.

Reported sales trends and stock movement to the leadership for planning and budgeting. Financial Accountability & Reporting Responsibilities

Managed and accounted for monthly transactions ranging above 400,000

Prepared and presented monthly financial reports during the General Executive Council

(GENCO) meetings.

Visited the bank to retrieve official statements and reconcile accounts.

Maintained proper documentation of all financial activities for transparency.

Ensured proper allocation of funds for office needs, sales stock, and logistics.

Worked closely with the Treasurer and other financial officers for coordinated budgeting.

Monitored income and expenditure to ensure compliance with NCCF financial policies. Record Keeping & Documentation Responsibilities

Accurately recorded minutes of all NCCF executive meetings.

Compiled and archived records of decisions, events, and financial statements.

Organized and maintained both physical and digital files for easy retrieval.

Ensured timely distribution of meeting minutes and memos to relevant parties.

Maintained up-to-date logs of attendance, sales reports, and stock records.

Supported audit processes by providing comprehensive documentation. REFERENCES

Available upon request.

Contact this candidate