Michelle Lentz
Newbern, TN *****
Education
Dyer County High School (July 1986- May 1990)
Newbern, TN
Diploma received
Work Experience
Aspen Dental
May 2021 – Present – Dyersburg, TN
Assistant Manager
Assists in the day-to-day operations of a dental practice, focusing on supporting the non-clinical team and ensuring a smooth patient experience
Supervising staff, managing insurance verification and payments, and contributing to the overall financial health of the practice
Provides excellent patient service, ensuring patient needs are met with compassion and in accordance with company policies and regulations
Assists with verifying insurance, processing payments, and managing daily deposits and credit card transactions.
Oversees scheduling, confirming appointments, and maintaining accurate patient records
Works closely with the clinical and non-clinical team to ensure a positive and efficient patient experience.
Reviews data to evaluate the impact of daily tasks on the overall practice performance
Assist in training and onboarding new team members
Discussing treatment options with patients, in collaboration with the clinical team
Operated in other offices for weeks or months to provide them with the skills that were needed to operate the office per my Regional Manager NSK, June 2016 – 2019 – Dyersburg, TN
Shipping Clerk
Material Handler
Quality Inspector
Carry out tasks in accordance with established safety policies and actions
Material Handler – Adjusted product in racking and set-up processing and packaging machines for introductory to process.
Forklift operator
Document and report on all placement of product using appropriate paperwork and procedure
Properly utilize warehouse equipment and tools to increase productivity, efficiency, and safety
Use warehouse equipment such as pallet jacks safely
Inspect product to ensure conformance to company standards.
Maintain clean workspace throughout shift
Eaton Global Hose, 2011– 2013 – Newbern, TN
Line Production Associate
Carry out tasks in accordance with established safety policies and actions
Back up other crew members to keep workflow at efficient level
Material Handler – Adjusted product on assembly line and set-up processing and packaging machines for introductory to process.
Data entry to document production totals
Inspection of product for defects before shipment Caterpillar Logistics, 2004– 2011 – Dyersburg, TN
Team Lead Shipping and Receiving Department
Carry out tasks in accordance with established safety policies and actions
Seven years logistics experience related to Receiving, Warehousing, Material Replenishment, Shipping, and Logistics Systems including Material Tracking System and MRP
Certified to operate forklifts and hand trucks
Maintain records of all outgoing and incoming shipments from and to the warehouse
Inventory Analyst – counts parts and update system accuracy
Troubleshoot system issues with accounts payable and freights payable
Generate and update Standard Work,
5S, Safety, and Standard Work audits on a weekly basis while focusing on a safe working environment
Duties: alpha/numeric data entry, operate and maintain wireless handheld scanners
Routed incoming shipments to the proper department or warehouse section.
Responsible for dealing with shippers when merchandise was found to be damaged or lost
Motivate, train, and monitor warehouse associate performance; select, train, and manage temporary associates
Oversee staff in counting, weighing, and identifying shipped items; reconcile materials against invoices, bills of lading, and customer orders First Citizens National Bank, 1996-2000 – Dyersburg, TN Teller – ATM
Carry out tasks in accordance with established safety policies and actions
Accept retail and commercial checking and saving accounts
Respond to customer inquiries and assist with solving customer concern
Provide account services to customer by receiving loan payments
Receive and count working cash and the beginning and end of shift
Provide friendly customer service by greeting with a smile and acknowledging customers promptly
Execute account transactions such as deposits, withdrawls, ATM card orders, check orders, and ATM loading
Skills
Communicational Skills - listening, verbal, and written Flexibility/Adaptability/Managing Multiple Priorities - manage multiple assignments and tasks, adapt to changing work conditions, and set priorities Interpersonal Abilities - relate to co-workers, inspire others to participate Teamwork - ability to work with others in more than one workgroup in a professional manner while attempting to achieve a common goal
Basic Computer Skills such as email and data entry and can adapt to different program systems quickly