Customer Service Administrative Support

Theresa Lee

334-***-**** Union Springs, AL *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and versatile professional with extensive experience in administrative support, team leadership, and customer service. Proven ability to manage daily operations, streamline processes, and ensure organizational efficiency. Seeking an administrative or office support role to leverage diverse expertise and contribute to organizational success. SKILLS

● Customer Service and De-escalation

● Inventory & Budget Management

● Communication and Phone Skills

● Administrative Support

● Leadership and Professionalism

● Process Improvement

● Problem-Solving

● Time Management and Organization

● Microsoft 365 & Outlook

● Employee Hiring, Training, and Development

EDUCATION

Bryant & Stratton College – Online

Associate Degree in Office Management 02/2024

Diploma in Administrative Assistant 04/2023

Virginia College – Montgomery, AL

Associate Degree in Pharmacy Technician 2013 – 2015 PROFESSIONAL EXPERIENCE

Administrative Assistants

Tyson Food- Banks, Al 2024-presents

● Answering telephones

● Typing documents and correspondence

● Compiling data and generating reports

● Maintaining files

● Billing and checking loading document for accuracy

● Handling and other duties or specials projects as assigning Custodian

Bullock County Board of Education – Huntsville, AL 10/2018 – 06/30/2024

● Provided office support by performing administrative tasks such as copying, filing, and organizing documents.

● Performed routine cleaning tasks, including sweeping, mopping, vacuuming, and dusting.

● Maintained inventory of cleaning supplies and equipment, ensuring timely reordering.

● Collaborated with team members to complete special cleaning projects and tasks. Deli Manager

Union Springs Associated Grocery – Union Springs, AL 11/2016 – 05/2018

● Trained and supervised staff in food preparation and safety techniques, fostering an efficient team environment.

● Managed inventory and procurement by analyzing weekly reports, ensuring accurate supply levels and minimizing waste.

● Instructed staff on handling difficult sales and situations.

● Conducted interviews and facilitated hiring decisions.

● Monitored and tracked operational costs, maintaining budgets and reporting discrepancies for corrective action. Shift Manager

Church’s Chicken – Union Springs, AL 06/2013 – 09/2016

● Delegated tasks to team members, ensuring efficient operations and achievement of daily goals.

● Developed and implemented daily production schedules, ensuring high service levels.

● Conducted training and onboarding for new employees.

● Created and executed process improvement suggestions for safety, service, quality, and cost.

● Oversaw cash handling, banking duties, and budget monitoring.

● Communicated with customers, employees, and higher management professionally, clearly, and kindly.

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