Customer Service Accounts Receivable

Valerie DePalma

*** ********** ***

Saylorsburg PA 18353

******@*****.***

Cell: 610-***-****

Reliable, dependable, accounting professional. Over 5 years accounting experience

Dedicated customer service with 20+ years of experience in various industries. Excellent oral and written communication skills.

Areas of Expertise

Complaint Handling & Resolution

Collections/Billing

Decision Making

Customer Satisfaction Enhancement

Training

Accounts Receivable/Payable

Critical Thinking

Reliable

Professional Experience

PHILLIPS PET FOOD AND SUPPLIES

Customer Service/Cash Application 4/06 – 6/25

Posted cash payments to customer accounts and validate accuracy.

Inform customers of shipping delays and out of stock products

Trained new customer service employees

Provided adjusted shipping schedules to customers as necessary

Tracking of customer coupons to provide necessary credits

Manipulate customer orders submitted via Excel sheet to allow for upload to AS400 system

Knowledgeable in Excel, Word, and Outlook, AS400, Salesforce, TalkDesk

DEPALMA DENTAL

Receptionist/Scheduler 7/05 – 3/06

Answer incoming calls and place outgoing calls to schedule appointments

Updated patient records

Submitted claims to insurance on behalf of patients

PHILLIPS PET FOOD AND SUPPLIES

Customer Service Representative 3/05 – 7/05

Entered orders placed via fax, email, and telephone.

Inform customers of shipping delays and out of stock products

Contacted customers to ensure order placement in a timely manner based on shipping schedules

BEST WESTERN

Front Desk Clerk 4/03 – 3/05

Answer telephone: set up reservations, address and resolve concerns

Greet guests upon arrival and provide a pleasant check in experience

Ensure that guests receive additional items requested

VAST

Customer Service, 11/02 – 4/03

Data entry/Item processing

Operate various office equipment

Address and resolve customer disputes/concerns

UNITED TRUST BANK

Temporary Employee 4/02 – 11/02

Data entry/Item processing

Operate various office equipment

THE EASTON HOME

Receptionist, Bookkeeper, Payroll 05/98 – 1/02

Dispute resolution and provided answers to questions

Tracked and monitored employee payroll through Peachtree system.

Answered incoming calls, took messages, and forwarded information as needed

Accounts receivable

Accounts payable

General bookkeeping

Responsible for petty cash transactions

Education and Training

ALLENTOWN BUSINESS SCHOOL — Allentown, PA

8/10 to 5/13

Associate’s Degree - Accounting

Graduated 1998

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