Case Manager Program

VANESSA ACUNA

Turlock, CA 951-***-**** *******.*******@*****.***

EDUCATION

California State University, Stanislaus – Turlock, CA Bachelor of Arts in Criminal Justice, 2021

SKILLS

● Case Management & Client Advocacy ORR Guidelines & Federal Compliance

● Crisis Intervention & Safety Monitoring Report Writing & Documentation

● Microsoft Office Suite (Word, Excel, Outlook)

● Spanish – Fluent

PROFESSIONAL EXPERIENCE

Home Study Post-Release Case Manager

Family Endeavors – San Antonio, TX (Remote) Dec 2022 – Present

● Conduct home visits, phone calls, and follow-up activities in accordance with ORR timelines to ensure children’s well-being post-release.

● Connect children and sponsors with community resources including education, legal, medical, and emergency services.

● Monitor for signs of trafficking, abuse, or neglect; report concerns immediately to the Program Manager.

● Conduct home studies with sponsors and household members, including interviews with children, shelter staff, social workers, and attorneys.

● Draft and submit comprehensive reports within mandated ORR deadlines.

● Recommend child placement suitability based on sponsor capacity and best interest assessments

Post-Release Case Manager

Children's Home of Poughkeepsie – Poughkeepsie, NY (Remote) May 2024 – Aug 2025

● Interviewed sponsors, household members, and minors to assess living conditions and support systems.

● Verified documentation (income, insurance, identity) to ensure program compliance.

● Provided crisis intervention and family counseling referrals during emergencies.

● Collaborated with schools, clinics, and legal providers to connect families with resources.

● Advocated for minors’ best interests to promote family reunification and stability. Re-Entry Transitions Specialist / Case Worker

Learning Quest Literacy Center – Modesto, CA Nov 2021 – Dec 2022

● Delivered in-custody reentry services at Stanislaus County Sheriff’s Department including digital literacy and employment workshops.

● Facilitated job readiness programs (Microsoft Office, resume writing, interview skills).

● Monitored post-release progress and supported returning citizens with community resources.

● Coordinated with jail staff, administration, and program partners to ensure program compliance.

Administrative Clerk

Covenant Living of Turlock – Turlock, CA Jun 2020 – Nov 2021

● Managed phone systems and emergency monitoring, dispatching staff as needed.

● Maintained office files, databases, and inventory systems.

● Coordinated resident transportation, scheduling, and communication.

● Supervised 4 employees in administrative support functions. Guest Service Representative

Target – Turlock, CA Jul 2018 – Jun 2020

● Assisted customers with inquiries, returns, and purchases to ensure a positive shopping experience.

● Resolved issues promptly while maintaining professionalism and customer satisfaction.

● Processed transactions accurately and managed front-end operations efficiently. Recreational Leader

Stanislaus County Police Activity League – Modesto, CA Aug 2018 – Feb 2020

● Led after-school program activities, ensuring safety and compliance.

● Provided academic support and tutoring to youth participants.

● Guided students in social-emotional development and conflict resolution.

● Engaged with families to address personal issues and promote positive youth development.

CERTIFICATIONS

● CPR Certified

● Clearance: CA/N Check

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